Improving your intranet – keep it sustainable using kaizen

Written by James Robertson, published January 28, 2009

Categorised under: Intranets

Patrick C. Walsh has written about using kaizen on intranets. To quote:

Kaizen literally means ‘good change’ in Japanese and has been translated into English as ‘continuous improvement’. It has become one of the primary and best loved approaches to improvement in Japanese industry and is not so much a technique as a mindset. It could be considered as the opposite to the big re-design as it encourages small, continual improvements which over time add up to very big gains in process improvements. Kaizen can be applied in any situation including intranets.

I’m a huge fan on incremental improvements to intranets, delivering short-term benefits but supporting long term goals. (This is the basis of our 6×2 methodology.)

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One Comment:

  1. James,
    Perhaps you are too modest but I think your readers should know that the idea for the kaizen project structure came directly from one of your articles in Boxes and Arrows. I’ve read (and loved)so many of your ideas that I’m sure they will surface again and again in anything I come up with in the future

    Patrick