Implementing records management: the morning after
Ganesh Vednere has written about the activities after a records management system has been implemented. To quote:
So you’ve chosen the right records management (RM) package, got the smartest developers in your firm to design and develop the solution, and today you successfully went into production with the application. Lo and behold, it works! High five’s all around! You start procuring copious amounts of champagne for the celebratory party.
Problem is, you’ll wake up tomorrow with a headache that’s not just from the bubbly. Some users will chafe at having to change cherished ways of working. You’ll have to deal with an inevitable surge of support and enhancement requests. Your IT department may begin a series of risky configuration changes. And then you’ll discover rafts of new and different content types to deal with.