How to manage an intranet
Categorised under: Intranets, Metrics & ROI
Gerry McGovern has just reignited the debate on the “time saving” metric for intranets. To quote:
Let’s say that Organization A has 30,000 employees. Let’s say each employee does a particular task on average 50 times a year. Let’s say it takes 10 minutes longer than it should because it’s badly managed. This is costing the organization 15 million minutes a year in lost productivity. That’s 250,000 hours. Or 33,333 days. Or 150 person years. It’s significant.
Now, I wrote a piece titled 25 reasons why saving time on your intranet is a bad metric, so I’m obviously not a fan. I’ve also commented on Gerry’s piece, in an effort to shift the discussion to more productive topics.
Gerry and I agree on so much, it’s nice to have a good debate online for a change. Keeps the internet interesting. 
Where do you stand on this perennial debate?
Tags: business case, Intranets, metrics, roi
James Robertson is the Managing Director of
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[...] are some excellent articles and debate out there on measuring ROI and metrics for intranets. One debate with very different views is being discussed by Gerry McGovern and James Robertson. They both make very good arguments but I’m sliding towards Gerry McGovern’s viewpoint (though [...]