How to manage an intranet
Gerry McGovern has just reignited the debate on the “time saving” metric for intranets. To quote:
Let’s say that Organization A has 30,000 employees. Let’s say each employee does a particular task on average 50 times a year. Let’s say it takes 10 minutes longer than it should because it’s badly managed. This is costing the organization 15 million minutes a year in lost productivity. That’s 250,000 hours. Or 33,333 days. Or 150 person years. It’s significant.
Now, I wrote a piece titled 25 reasons why saving time on your intranet is a bad metric, so I’m obviously not a fan. I’ve also commented on Gerry’s piece, in an effort to shift the discussion to more productive topics.
Gerry and I agree on so much, it’s nice to have a good debate online for a change. Keeps the internet interesting.
Where do you stand on this perennial debate?