How new technologies can help KM
Categorised under: Conferences & presentations
It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support knowledge management. Key points:
- There are two extremes in KM: it’s all about the people and not about the technology; or roll out disruptive new technologies and sit back to watch the transformation.
- Both extremes are wrong. To quote Andrew McAffee “it’s not not about the technology”, but you can’t magically solve problems with technology.
- Don’t “pilot” new technologies without a clear objective and strategy.
- Target business needs, rather than starting with the tools.
- There are many great examples of how technology can help KM, including plenty from the Intranet Innovation Awards.
- You can’t change culture with technology, but technology can help!
(PS. thanks to David Gurteen for applying a “conversational format” to the conference, rather than the usual sit-still-and-listen format.)
Tags: Intranets, Knowledge management
James Robertson is the Managing Director of
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