Comments on: Do automated review dates work? http://www.steptwo.com.au/columntwo/do-automated-review-dates-work/ News and opinion on all things intranet & CM Mon, 15 Mar 2010 21:52:59 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: James Robertson http://www.steptwo.com.au/columntwo/do-automated-review-dates-work/comment-page-1/#comment-466 James Robertson Tue, 02 Dec 2008 20:58:51 +0000 http://www.steptwo.com.au/columntwo/?p=3148#comment-466 I agree completely with both these points. It's about putting a "human face" to the content updating process, much more than the technology behind-the-scenes. Both good solutions. I agree completely with both these points. It’s about putting a “human face” to the content updating process, much more than the technology behind-the-scenes. Both good solutions.

]]> By: Roger Strouse http://www.steptwo.com.au/columntwo/do-automated-review-dates-work/comment-page-1/#comment-464 Roger Strouse Tue, 02 Dec 2008 18:36:17 +0000 http://www.steptwo.com.au/columntwo/?p=3148#comment-464 Some organizations I work with have designated "content coordinators" associated with each SharePoint site they develop. This acknowledges your point, well-made, that ensuring updated content is more a people process than a mechanical one. Coordinating content is part-and-parcel of a specific team member's job description. A SharePoint site is not allowed until a team or department has designated its content coordinator. So refreshing content is not then just a matter of a technology-generated update notification and a (sometimes unwilling) author, but rather, there's a team-based middle-man who manages and facilitates content quality. This arrangement seems to be a key success factor for many enterprises' KM initiatives. Some organizations I work with have designated “content coordinators” associated with each SharePoint site they develop. This acknowledges your point, well-made, that ensuring updated content is more a people process than a mechanical one. Coordinating content is part-and-parcel of a specific team member’s job description. A SharePoint site is not allowed until a team or department has designated its content coordinator. So refreshing content is not then just a matter of a technology-generated update notification and a (sometimes unwilling) author, but rather, there’s a team-based middle-man who manages and facilitates content quality. This arrangement seems to be a key success factor for many enterprises’ KM initiatives.

]]> By: Elaine Nelson http://www.steptwo.com.au/columntwo/do-automated-review-dates-work/comment-page-1/#comment-462 Elaine Nelson Tue, 02 Dec 2008 17:46:37 +0000 http://www.steptwo.com.au/columntwo/?p=3148#comment-462 At my last job I wrote an ad-hoc content review system for our website, which was itself sort of an ad-hoc CMS. (A templating system plus a bit extra.) In that system, I was doing the actual updating, but the information "owners" got an automated reminder to tell me about any changes every 3 months IIRC. It was certainly a LOT better than before the system, when months or even years would go by, facts would change, and no-one would tell me about it. But I think part of what made it work was having me as an active participant in the system. Not only did the auto emails come from my address, but I sent personal follow-up emails, and had a professional relationship with most of the info owners. When we started using a new knowledgebase system at my current job, I really missed my little adhoc reminder system! The software didn't even have as good a setup as the rickety code I wrote myself. :( At my last job I wrote an ad-hoc content review system for our website, which was itself sort of an ad-hoc CMS. (A templating system plus a bit extra.) In that system, I was doing the actual updating, but the information “owners” got an automated reminder to tell me about any changes every 3 months IIRC.

It was certainly a LOT better than before the system, when months or even years would go by, facts would change, and no-one would tell me about it.

But I think part of what made it work was having me as an active participant in the system. Not only did the auto emails come from my address, but I sent personal follow-up emails, and had a professional relationship with most of the info owners.

When we started using a new knowledgebase system at my current job, I really missed my little adhoc reminder system! The software didn’t even have as good a setup as the rickety code I wrote myself. :(

]]>