Designing ethical experiences: some practical suggestions
Categorised under: Information architecture, Usability & user-centered design
Joe Lamantia has written an article on ethical approaches to design, as a way of resolving conflicts between stakeholders and users. To quote:
In the future, designers will lead the creation of increasingly multilateral, multidimensional, and co-created experiences. Such integrated experiences could introduce substantial, new potential sources of conflict—thanks to their greater interconnectedness and complexity. Therefore, I suggested this clear imperative in response to this potentially conflicted future: Design must find effective ways of managing conflict, encourage the creation of ethical experiences, and avoid ethically unsatisfactory compromises.
James Robertson is the Managing Director of 