The recent Intranet Leadership Forum meeting was hosted at ANZ’s new corporate headquarters in Pitt Street, Sydney, and we enjoyed a live demonstration of ANZ’s social intranet Max Connect.
We then stretched our thinking on how cognitive biases can affect our decision making around intranets.
In the session we covered four common biases that affect intranet teams:
- The IKEA effect – we place a disproportionately high value on products we have partially created
- Bandwagon effect – we do something primarily because other people are doing it, regardless of our own beliefs
- Anchoring – our inclination to allow one piece of information to outweigh others when making a decision
- Projection bias – we tend to assume that most people think just like us
In groups, we workshopped each of the biases and explored three key areas: examples we have seen, how to recognise when this is happening and tips on how to avoid.
All the tips were then shared with each group and built into a takeaway summary for members.
Some of the tips to avoid the IKEA effect included:
- working out loud, sharing your work as you go and asking for input early
- have a mindset that is open to feedback and really listen to what others are saying
- test any new technology solutions with real world scenarios
Want to be a part of these engaging, useful and pragmatic sessions? Learn more about the Intranet Leadership Forum.
The next sessions are:
- Melbourne two day intensive on 2nd and 3rd May 2017
- Canberra at Agriculture on 17th May 2017
- Brisbane on 14th June 2017
- Sydney on 28th June 2017
Get in touch if you’d like a guest pass to any of these sessions, to see them in action!