Cleaning up intranet content
Categorised under: Uncategorized
I’m speaking today at a number of conferences in Copenhagen, Denmark. In a break, I heard a great story from one of the participants about their experiences with cleaning up content.
The organisation is a well-known global business (hint: open up your fridge and you’ll find one of their products!). They had a huge 500,000+ page intranet, filled with lots of good content, and just as much rubbish. A decision was made to clean up the content.
They went through a two-month process with publishers, discussing what they were planning to do. They didn’t ask publishers to delete content, instead they asked them to update the content if they wanted it kept.
On the big day, they went through and automatically deleted (archived) every page that was older than a specific date, that hadn’t been reviewed. This eliminated 50,000 pages in a single act.
On the day, they set up a “war room” within communications, and a second “war room” within IT, to respond to the complaints and questions. That day, they received 3 emails and two calls. That was it. After the first day, no complaints. Six months later, people are still thanking them for cleaning up so much rubbish out of the intranet.
While this isn’t a complete solution, it does show that a big change can sometimes be made with surprisingly little resistance.
What have your experiences been with doing a big intranet cleanup?