Catherine Grenfell on successful intranet managers
Categorised under: Intranets
Jane McConnell has conducted a podcast interview with our very own Catherine Grenfell on successful intranet managers. To quote:
When dealing with the legacy of intranet initiatives that have failed, Catherine says: “You can’t undo the past; you can influence the future.”
Establishing communication channels and setting expectation when everyone wants everything requires good negotiation skills.
Unlike other managers in the organization, intranet managers deal with staff at all levels. They need to have an elevator pitch about the intranet.
Intranet managers need to learn to “let go” of content. They need to empower others.
James Robertson is the Managing Director of 