October 17, 2011 by James Robertson
Last week in London I had the pleasure of presenting at the Interactions 2011 conference. This was my opening keynote, outlining a vision for the role that intranets should play within organisations. Key points: There are three broad “life stages” for intranets (see Introducing the essential intranet, noting that “new intranets” are now called ad-hoc). [...]
Tags: business case, essential, Intranets, roi, strategy
July 5, 2010 by James Robertson
Martin White shares details of an intranet case study from Malaysia that quantifies intranet benefits. To quote: The authors used a sample base of around 150 managers to try to establish what the reasons for intranet user acceptance might be, using some classic user acceptance models. The paper is exceptionally well written, and is one [...]
June 29, 2010 by James Robertson
Business cases can be boring. Following a corporate template, the pre-defined gaps are filled in with standard text, and the document goes to whatever committee has to sign it off. Before jumping straight into this, intranet teams can benefit from stepping back to look at the many ways a business case can be created and [...]
Tags: business cases, Intranets, storytelling, strategy
May 17, 2010 by James Robertson
Nancy Goebel has written a great post on measuring the effectiveness of intranet news. To quote: Below is a short list of the KPIs that I put together for them on the basis that their home page functions very much as a digital newspaper. These KPIs are intended to provide an indicative view of quality [...]
Tags: communications, Intranets, measures, metrics, news
March 30, 2010 by James Robertson
Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and trusted by staff. In doing this, teams also need to assess how effectively they work. In a previous article we explained How intranet teams should spend their time. This article [...]
Tags: governance, intranet teams, Intranets, measures, metrics