Nic Price has written a post on search engine best bets, in an intranet context. To quote: The top 25 search terms accounted for half of all searches. The top 50 terms accounted for 75% of all searches made. We tried searching for the top 10 terms, including “training”, “expenses”, “ariel” ...
Blog category: Information architecture
October 3, 2008 by James Robertson
Enterprising times - a case for search best bets
June 23, 2008 by James Robertson
On a scale of 1 to 5
Alex Kirtland has written an article on designing rating systems (eg. where users score from 1 to 5). To quote: Where would we be without rating and reputation systems these days? Take them away, and we wouldn’t know who to trust on eBay, what movies to pick on Netflix, or ...
Read more | Comments Off
June 20, 2008 by James Robertson
Information Architecture TV
There's a new site: Information Architecture TV. To quote: Information Architecture Television is a weblog that contains quite an extensive collection of online videos concerning usability, information architecture, interaction design and user experience design. [Thanks to putting people first.]
Read more | Comments Off
May 15, 2008 by James Robertson
Enhancing dashboard value and user experience
Joe Lamantia has published the fifth article in his series on dashboards and portals. To quote: Portals gather and present content from a wide variety of sources, making the assembled items and streams more valuable for users by reducing the costs of content discovery and acquisition. By placing diverse content ...
Read more | Comments Off
May 12, 2008 by James Robertson
Intranet (re)design wrap-up
So you're sitting at your desk and you have to redesign your intranet (or design one from scratch). Where on earth do you start? By any measure, this is no easy task. The multitude of factors that need to be taken into account can be overwhelming. Over the years, we have published ...
Read more | Comments Off
May 6, 2008 by James Robertson
User-centric UA and entry page strategies for better findability
Jane McConnell has written about the importance of intranet IA. To quote: 1. Define top level categories ( level 1 navigation) in user terms, not in terms of the source of the content. This results in categories defined according to subject or purpose (user populations who have similar needs). 2. Ensure ...
Read more | Comments Off
May 1, 2008 by James Robertson
User interface implementations of faceted browsing
Mike Padilla has written an article on the design of faceted browsing. To quote: Just as it is important to choose the proper knife when slicing-n-dicing vegetables, it is critical to prescribe a suitable user interface to support faceted filtering. Faceted filtering allows you to narrow down a large list ...
Read more | Comments Off
April 21, 2008 by James Robertson
Managing taxonomies
James Kelway has written a post on the process for managing taxonomies. To quote: Taxonomy creep inevitably occurs to all sites and there is a need to be able to monitor and adjust the taxonomies without impacting on the user experience or the workflow of the content producers. Here I propose ...
Read more | Comments Off
April 15, 2008 by James Robertson
Designing ethical experiences: some practical suggestions
Joe Lamantia has written an article on ethical approaches to design, as a way of resolving conflicts between stakeholders and users. To quote: In the future, designers will lead the creation of increasingly multilateral, multidimensional, and co-created experiences. Such integrated experiences could introduce substantial, new potential sources of conflict—thanks to ...
Read more | Comments Off
April 9, 2008 by James Robertson
Australian Museum uses Open Calais to tag collection
Josh Catone has written about Australian Museum tagging their online collection. To quote: The automatically generated tags at right were created by the API for some swim wear designed by Speedo for the 1991 Australian swimming team that competed at the World Swimming Championships in Perth. Open Calais was correctly ...
Read more | Comments Off
April 7, 2008 by James Robertson
The fine art of wireframes
T. Scott Stromberg has written a beautiful post on the art of wireframes in information architecture. To quote: One of the greatest advantages of sketching is that it can become a foundational tool which can easily be used to more fully explore your design treatments and architectural studies. The ability ...
Read more | Comments Off
March 26, 2008 by James Robertson
Resist redesign
Gerry McGovern has written an article on resisting redesigns. To quote: Your website is working. But it's four years old. What should you do? Leave it alone. Or focus on making it work even better. But let me tell you this, making it work better has rarely anything to do ...
Read more | Comments Off
March 17, 2008 by James Robertson
IA mentoring podcast
Patrick Kennedy has been featured in a podcast on IA mentoring. To quote: I am now live on the air…on the net. The latest edition of Gerry Gaffney’s UXpod, user experience podcast, features yours truly speaking on the subject of mentoring. It follows my presentation at last year’s OZCHI and ...
Read more | Comments Off
March 17, 2008 by James Robertson
Audience personas for the Macquarie University Library website
Macquarie University is an innovative university located on a single campus in Sydney, Australia. Macquarie was founded in 1964 as a second-generation Australian university with a focus on interdisciplinary research and teaching in the sciences, social sciences and humanities. In line with Macquarie's reputation as one of Australia's most innovative institutions, ...
Read more | Comments Off
March 16, 2008 by James Robertson
Closing the communication loop
Steve Baty has written an article on closing the communication loop, in the context of usability activities. To quote: Call centers, in particular, provide us with a real-time snapshot of our customer’s needs. Incorporating issue logs into our project research allows us to react to those needs on a regular ...
Read more | Comments Off
March 6, 2008 by James Robertson
Enhancing dashboard value and user experience
Joe Lamantia has written an article on enhancing dashboard value and user experience, the fifth in a series of articles on designing portals. To quote: Portals gather and present content from a wide variety of sources, making the assembled items and streams more valuable for users by reducing the costs ...
Read more | Comments Off
February 26, 2008 by James Robertson
Can social bookmarking improve search?
Daniela Barbosa explores the question: can social bookmarking improve search? To quote: "Bookmarking Improve Web Search?" includes eleven experiments using del.icio.us designed to evaluate "different aspects of social bookmarking and their impact on web search". The main end results lead to the issue of needing critical mass which is still ...
Read more | Comments Off
February 12, 2008 by James Robertson
Better living through taxonomies
Heather Hedden has written an article on taxonomies for websites and intranets. To quote: Large websites and intranets can benefit from improved methods of search and navigation. These include site maps, A-Z indexes, sophisticated search engines, and generally improved navigational design -- and playing a potential role in all of ...
Read more | Comments Off
February 7, 2008 by James Robertson
What’s my scene — user roles and needs in social computing
Matthew Hodgson has written an article on user roles in social computing. To quote: Do you allow people to comment, review, rate and ask questions on your website's articles? If you do, you'll be enjoying the fact that your own users are helping others know what information is valuable on ...
Read more | Comments Off
February 6, 2008 by James Robertson
IA is not just about navigation
Patrick Kennedy has written an entry highlighting that IA is not just about navigation. To quote: I am always quite surprised, after one of my workshops, when someone remarks "I didn't know there was so much to it! I thought IA was just about coming up with the nav". Whilst I've ...
Read more | Comments Off
February 5, 2008 by James Robertson
Search behavior patterns
John Ferrara has written an article on search behaviour patterns. To quote: Search behavior varies with domain expertise and technical knowledge, cognitive style, goal, and mode of seeking. All of these factors will interact in complex ways to influence a user’s actions. Even then, behaviors will vary depending upon whether ...
Read more | Comments Off
January 24, 2008 by James Robertson
Information Architecture Essentials (Sydney, Brisbane)
We've started our event calendar for the year with a new round of our ever-popular Information Architecture Essentials workshops: Sydney: 9 April 2008 Brisbane: 18 June 2008 In this one-day workshop, Patrick Kennedy will present the fundamentals of information architecture (IA), the core methodology for organising and designing websites and intranets. ...
Read more | Comments Off
January 22, 2008 by James Robertson
Advancing advanced search
Stephen Turbek has written an article on designing advanced search. To quote: Advanced search is the ugly child of interface design -always included, but never loved. Websites have come to depend on their search engines as the volume of content has increased. Yet advanced search functionality has not significantly developed ...
Read more | Comments Off
January 17, 2008 by James Robertson
Bottom-up approach to taxonomy development
Simon Goh has written about a bottom-up approach to taxonomy development. To quote: In my previous post, I brought up a topic on the implementation challenges of taxonomy and suggested a few points on overcoming pitfalls for multi-faceted taxonomy implementation. This time round, my reflection is based on ground 0, ...
Read more | Comments Off
January 10, 2008 by James Robertson
Implementation challenges of taxonomies
Simon Goh has written an entry on the implementation challenges of taxonomies. To quote: The number one issue now is to avoid complex metadata profiling. It is a nightmare for staff to browse the tree of each taxonomy facet to profile a document uploaded. Profile it once, twice and if ...
Read more | Comments Off
January 8, 2008 by James Robertson
To structure or not to structure
Gadgetopia have written a superb post on the pros and cons of structuring content in a CMS. To quote: We were meeting with a client the other day about applying some content management to their Web site. We came upon a page of “business partners.” It had a repeated HTML ...
Read more | Comments Off
January 8, 2008 by James Robertson
Sketchboards: discover better + faster UX solutions
Brandon Schauer has written an article on "sketchboards" as a design technique. To quote: The sketchboard is a low-fi technique that makes it possible for designers to explore and evaluate a range of interaction concepts while involving both business and technology partners. Unlike the process that results from wireframe-based design, ...
Read more | Comments Off
December 18, 2007 by James Robertson
The many faces of information architecture
A lot of confusion and misunderstanding surrounds the term 'information architecture'. The multitude of activities that can be labelled with these two words span a vast variety of people, skills and situations. If you ask for an information architecture, what exactly are you going to receive in return? Similarly, if someone tells ...
Read more | Comments Off
December 4, 2007 by James Robertson
Walking up the taxonomy tree at the BBC
Martin Belam has, in the process of writing about some past search problems, explains the search taxonomy at BBC. To quote: This worked brilliantly, and looked very, very clever on the front-end. So, in 2001 on the BBC's site search, if you searched for 'Seth Johnson', Bromsgrove found the 'Seth ...
Read more | Comments Off
December 4, 2007 by James Robertson
All universities are equal…
Adriaan Bloem has written a post about university websites. To quote: Usually, where universities come from is the same: academia was among the early adopters of the nascent technology and many ventured out on the web in the early nineties. With the archipelago of departments, institutes, faculties, over a decade ...
Read more | Comments Off
December 3, 2007 by James Robertson
The five competencies of user experience design
Steve Psomas has listed five competencies of user experience design. To quote: This framework comprises the competencies a UX professional or team requires. The following sections describe these five competencies, outline some questions each competency must answer, and show the groundwork and deliverables for which each competency is responsible.
Read more | Comments Off
November 29, 2007 by James Robertson
It’s nice to have friends
It's nice to have friends. Over the years, we've met a lot of people at conferences and events, and have steady readers of the articles we publish. We've also worked with a lot of organisations, or have had conversations via emails. The connections we build at conferences, however, can be lost ...
Read more | Comments Off
November 27, 2007 by James Robertson
Intranet information architecture (IA)
Jakob Nielsen has written an article on intranet IA. To quote: Information architecture (IA) poses a tremendous challenge in designing any navigational system. Historically, intranets have had little in terms of systematic IA efforts; designers typically "structured" intranets according to the organic growth of pages and features provided by different ...
Read more | Comments Off
October 29, 2007 by James Robertson
The limitations of server log files for usability analysis
Karl Groves has written an article on using server log files for usability analysis. To quote: One of the challenges faced most often by those of us in the field of usability is finding good data about user behavior quickly, accurately, and, in most cases, cheaply. In an environment where ...
October 13, 2007 by James Robertson
Usability tools podcast: are there users who always search?
Jared Spool and Christine Perfetti have published a podcast on the question: are there users who always search? To quote: In the design world, there's always been an assumption that some users demonstrate "search-dominant" tendencies by going right to the search engine when they first visit a web site looking ...
Read more | Comments Off
October 11, 2007 by James Robertson
Folksonomies and image tagging: seeing the future?
Diane Neal has written an article on folksonomies, from a librarian's perspective. To quote: Folksonomies are one of today's hottest Internet trends. They are but one part of Web 2.0, which, in part, refers to the ability of Internet users to add, change and improve World Wide Web content. A ...
Read more | Comments Off
October 11, 2007 by James Robertson
The information architect as change agent
Matthew C. Clarke has written an article on IAs as change agents. To quote: The kind of work IAs do leads to changes in the way people behave. We are in the business of providing tools and structures designed to allow people to do something in a different way (hopefully ...
October 9, 2007 by James Robertson
Intranet redesign for Canon Australia
Over a number of years, Canon Australia developed an extensive portal-based intranet, known as iCON, for use by staff throughout the organisation. This included several phases of intensive redevelopment, in parallel with changes to the underlying technology platform. The intranet continued to grow and expand, eventually being given the mandate to ...
September 12, 2007 by James Robertson
Card sorting: mistakes made and lessons learned
Sam Ng has written an article on card sorting mistakes. To quote: Card sorting is a simple and effective method with which most of us are familiar. There are already some excellent resources on how to run a card sort and why you should do card sorting. This article, on ...
Read more | Comments Off
September 11, 2007 by James Robertson
Intranet personalization: does it work?
Gerry McGovern has written an article on intranet personalisation. To quote: The theory of intranet personalization is wonderful. The practice is generally woeful: hugely expensive implementations that totally fail; massive maintenance overheads and very little employee uptake.
September 10, 2007 by James Robertson
Why staff visit the intranet
Organisations often envisage their intranets as integral to the way staff do their jobs. Staff are expected to visit the intranet daily. While this is an admirable goal, it doesn't necessarily match the reality of most intranets today. There are clear reasons for staff to use the intranet, but these ...
Read more | Comments Off
September 3, 2007 by James Robertson
The tagging growth curve
Joe Lamantia has written an article on the tagging growth curve. To quote: The apparently irregular growth and spread of tagging is simply example of the real nature of how innovations spread. Professional analysts and other meaning makers tend to draw smooth graphs to depict these things. But in reality, ...
September 3, 2007 by James Robertson
A stale state of tagging?
Thomas Vander Wal has written a piece on the current state of tagging. To quote: It was in del.icio.us that we saw tagging that really did not work well in the past begin to become valuable as the clarity in tag terms that was missing in most all other tagging ...
Read more | Comments Off
August 20, 2007 by James Robertson
UCD blogging in Australia?
Something struck me today about the prevalence of blogging amongst the user-centred design community in Australia. Now, I've been blogging for a touch over five years. I find it an invaluable mechanism for sharing my thoughts, the articles that I'm reading, and the articles I'm writing. From the feedback I receive, ...
Read more | Comments Off
August 15, 2007 by James Robertson
UCD in Australia: demand exceeds supply
I find it remarkable that I've seen nothing written about the current state of the usability and IA industries in Australia. This is the busiest that the industry has ever been, driven by the slow but inevitable acceptance of the need for user-centred design (UCD) as part of web and ...
August 9, 2007 by James Robertson
Apply IA techniques when creating taxonomies
Taxonomies define the structure that underpins document and records management systems, knowledge management projects and more. Considerable effort goes into developing these taxonomies, with the goal of creating a common structure that will benefit the whole organisation. The challenge, however, is to ensure that these taxonomies work well for staff, beyond ...
Read more | Comments Off
July 30, 2007 by James Robertson
Web redesign is bad strategy
Gerry McGovern has written an article arguing that web redesign is bad strategy. To quote: A website redesign approach is usually embraced by organizations who are reacting to the fact that their websites have fallen into disrepair. Something is not working and the belief is that a nice redesign, some ...
July 28, 2007 by James Robertson
Is tagging a disruptive innovation?
Joe Lamantia has written an article that asks the question: is tagging a disruptive innovation? To quote: Thus, I don't think the Hype Cycle comparison holds. In simple financial terms, I'm not aware of anyone making or losing substantial amounts of money specifically in relation to tagging. For many reasons, ...
July 25, 2007 by James Robertson
Introduction to the building blocks
Joe Lamantia continues his series on the building blocks methodology for designing portals. To quote: Part 1 of this series "The Challenge of Dashboards and Portals" discussed the difficulties of creating effective information architectures for portals, dashboards, and tile-based information environments using only flat portlets, and introduced the idea of ...
Read more | Comments Off
July 25, 2007 by James Robertson
Blasting the myth of the fold
Milissa Tarquini has written an article that debunks the myth of the fold. To quote: We are all well aware that web design is not an easy task. There are many variables to consider, some of them technical, some of them human. The technical considerations of designing for the web ...
Read more | Comments Off
July 15, 2007 by James Robertson
Information Architecture Fundamentals (Sydney + Canberra)
After quite some time, we've finally found the time to restart our hugely popular Information Architecture Fundamentals workshops. These are great sessions to build in-house skills within web and intranet teams. The two dates planned for 2007: Sydney (24 August 2007) Canberra (26 October 2007) To quote: In this one-day workshop, Patrick ...
Read more | Comments Off
July 2, 2007 by James Robertson
Book review: Organising Knowledge — Taxonomies, Knowledge and Organisational Effectiveness
Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness Patrick Lambe, 2007 Taxonomies are often surrounded by an air of reverence and mystique. Traditionally seen as the domain of librarians, recordkeepers and botanists, they are now hot property in business circles, but no better understood. Patrick Lambe's book sets out to systematically address these issues, ...
June 8, 2007 by James Robertson
Card sort analysis spreadsheet
Donna Maurer has uploaded her card sort analysis spreadsheet. To quote: Over the past few years I have been slowly developing and refining a spreadsheet I use for analysis of card sorts. I have used it on many projects and find it invaluable for helping me manage the data and ...
June 7, 2007 by James Robertson
Joseph Busch today in Melbourne
I've just spent the day sitting in on Joseph Busch's workshop in Melbourne, as the first stop in the tour that we've organised. It's been a great day, and I've learnt a lot about how to make taxonomies to work in practice. My biggest take-home insight has been the ...
June 1, 2007 by James Robertson
Launching the Web 2.0 Framework
Ross Dawson has launched his web 2.0 framework today. To quote: The intention of the Web 2.0 Framework is to provide a clear, concise view of the nature of Web 2.0, particularly for senior executives or other non-technical people who are trying to grasp the scope of Web 2.0, and ...
Read more | Comments Off
May 23, 2007 by James Robertson
IA One Sheeters
Leah Buley has posted a number of IA One Sheeters, covering key IA topics. To quote: One-Sheeters are quick and easy marketing tools for information architects. They're like mini brochures to advertise IA deliverables and promote the IA practice in your company. One-Sheeters help people envision what deliverables you produce ...
Read more | Comments Off
May 9, 2007 by James Robertson
Why invest in social features for your web site?
Joshua Porter has written an article about using social features on websites. To quote: The runaway successes of YouTube, MySpace, and Flickr have completely changed the landscape of design. One huge change is the rise in socially-enabled web applications, applications that connect users in new and more explicit ways. Witness ...
Read more | Comments Off
May 7, 2007 by James Robertson
Periodic table of visualisation methods
Visual-Literacy.org has published an incredible periodic table of visualisation methods. Truly a thing of great beauty... [Thanks to Christina Wodtke.]
May 4, 2007 by James Robertson
The no-knead approach to information architecture (#4 of 5)
Lou Rosenfeld continues his series of articles on a no-knead approach to information architecture. To quote: Now comes the fun part, Step #3: determine each audience's primary tasks and information needs. Duh.I realize that this sounds painfully obvious. But can you describe -- with even minimal confidence -- the major ...
Read more | Comments Off
April 30, 2007 by James Robertson
Taxonomy and metadata strategies for effective content management (June, Australia)
Taxonomies are a hot topic at present, with many organisations exploring how these can be used to coordinate practices across organisations and to integrate business systems. While the word 'taxonomy' is often used, it is often less clear what this means in practice, and how to make it all work. For ...
Read more | Comments Off
April 25, 2007 by James Robertson
Measuring the success of a classification system
Iain Barker has written an article on measuring the success of a classification system. To quote: I developed the following enhancement to Donna Maurer's card-based classification evaluation technique as a direct response to a client that wanted to engage with the process of restructuring their content-heavy intranet. My client knew ...
Read more | Comments Off
April 19, 2007 by James Robertson
Enterprise IA methodologies: starting two steps earlier
I've just had an article published on Boxes and Arrows titled Enterprise IA methodologies: starting two steps earlier. This follows on from my talks at both the IA Summit and Oz-IA events, and to quote: Information architects working within enterprises are confronted by unique challenges relating to organisational culture, business ...
Read more | Comments Off
April 5, 2007 by James Robertson
The no-knead approach to information architecture (#3 of 5)
Lou Rosenfeld has continued his series of articles on a no-knead approach approach to IA. To quote: Determine who your most important audiences are. Many organizations -- academic institutions, for example -- already have an excellent grasp of who their primary audiences are, but you'd be surprised at how many ...
March 27, 2007 by James Robertson
Presentation: IA Summit 2007
As ever, the IA Summit (held this year in Las Vegas) has been a hugely enjoyable event, mostly due to the conversations held in the corridors. I gave a presentation on "Enterprise IA methodologies: starting two steps earlier", which covered the use of ethnographic techniques within organisations. Enterprise IA ...
Read more | Comments Off
March 16, 2007 by James Robertson
Text clouds: a new form of tag cloud?
Joe Lamantia has written an article exploring the concept of text clouds (versus tag clouds). To quote: "Text cloud" might be a more accurate label for these visualizations than tag cloud. In addition to recognizing fundamental differences - text clouds differ from tag clouds in composition (no tags at all) ...
March 13, 2007 by James Robertson
Content analysis heuristics
Fred Leise has written an article on content analysis heuristics. To quote: So doing a content inventory is all well and good, but what exactly is it about the content that we are supposed to understand? What are we supposed to tell our client, other than that the website has ...
Read more | Comments Off
March 13, 2007 by James Robertson
Deep Context
Jorge Arango has written an article on deep context, relating to the practice of information architecture. To quote: In Hall's model, High context (HC) communications convey much of the meaning of a message in information that is pre-programmed beforehand in the speakers and the setting of the communication. In other ...
March 9, 2007 by James Robertson
Improving the user experience with in-page navigation
Maish Nichani has written an article on designing in-page navigation. To quote: In-page navigation techniques are used to layout web content on a page. When used properly they improve the user experience. But when misused they just add to the anxiety. This article chalks out the different in-page navigation options ...
March 6, 2007 by James Robertson
Intranet benchmarking for free
It can often be hard to assess where your own intranet is up to. By definition, other organisations" intranets cannot be seen, and there are few absolute measures to assess intranets against. A strong desire remains, however, to clearly assess the intranet"s strengths and weaknesses, and to gain some insight into ...
March 4, 2007 by James Robertson
More thoughts on the impending death of information architecture
Joshua Porter has written further on the impending death of information architecture. To quote: The danger of infoprefixation is that it recasts human problems in terms of information. It's a subtle, but detrimental, shift because we risk losing sight of the reasons why people wanted or needed the information in ...
Read more | Comments Off
March 2, 2007 by James Robertson
How to write good FAQs
Caroline Jarrett has written an article on FAQs. To quote: FAQs don't have that great a reputation, but recently, I've been working on FAQs for a client. Their computer help desk was annoyed about answering the same things again and again. Why not divert potential callers to a FAQ instead? ...
Read more | Comments Off
February 26, 2007 by James Robertson
10 best practices for displaying tag clouds
Joe Lamantia has written an entry on displaying tag clouds. To quote: This is a short list of best practices for rendering and displaying tag clouds that I originally circulated on the IXDG mailing list, and am now posting in response to several requests. These best practices are not in ...
Read more | Comments Off
February 24, 2007 by James Robertson
The utility of tagging
Luke Wroblewski has shared a diagram on the utility of tagging that has been created by Tom Chi. To quote: Master diagram-maker and designer, Tom Chi recently put together (and graciously allowed me to share) an insightful illustration that communicates how the utility of tags is bi-modally distributed across personal ...
Read more | Comments Off
February 23, 2007 by James Robertson
The no-knead approach to information architecture (#2 of 5)
Lou Rosenfeld has written another article on his no-knead approach to IA. To quote: Ban the word "redesign" from your meetings. Redesign is a really, really dirty word, and your design discussions -- and outcomes -- will be far more successful if you avoid it. Here's why.
Read more | Comments Off
February 18, 2007 by James Robertson
Search doesn’t compete with navigation
Within the industry, there is often perceived competition between search and navigation. Do we really need conventional site structures and navigation, or can we replace all that with powerful search? It has also been argued that search will be the interface. While this statement can be hard to pin down, it ...
Read more | Comments Off
February 3, 2007 by James Robertson
Tagging play
The Pew Internet and American Life Project has published the results of recent research into the popularity of tagging. To quote: A December 2006 survey by the Pew Internet & American Life Project found that 28% of internet users -- and 7% on any typical day -- have tagged or ...
January 17, 2007 by James Robertson
Three-pronged fork in the road
Christina Wodtke has written an article about career options for designers, IAs and usability folks. To quote: Yogi Berra once said, "When you see a fork in the road, take it." For designers (and engineers and others in the "service" organizations), the fork in the road often comes mid-career, when ...
Read more | Comments Off
December 30, 2006 by James Robertson
Unfolding the fold
ClickTale have published research looking at whether users scroll to the bottom of pages. The key stats: 91% of the page-views had a scroll-bar. 76% of the page-views with a scroll-bar, were scrolled to some extent. 22% of the page-views with a scroll-bar, were scrolled all the way to the bottom. [Thanks to ...
December 26, 2006 by James Robertson
2001 to 2006: five years of information architecture
Karen Loasby has written an article on the last five years of information architecture. To quote: In 2001, FreePint featured an article on the still-new concept of information architecture (IA) in "Information Architecture and web Usability Resources". Five years on, IA may still be an unfamiliar term for many, but ...
December 24, 2006 by James Robertson
Human touch in taxonomies
Theresa Regli has written an article on the need for a human touch in taxonomies. To quote: If "rocket" did mean the same thing to everyone, it would be far easier to sit back and let software create taxonomies and classify content without human intervention. But sadly, we're still picking ...
Read more | Comments Off
December 20, 2006 by James Robertson
Taxonomy of tagging systems
Gene Smith has written an article that describes tagging systems, classifying them in different ways and exploring why users tag. To quote: This is my cheat sheet for the paper "Position Paper, Tagging, Taxonomy, Flickr, Article, ToRead" (PDF). I'd recommend reading it (if you find tagging interesting you probably already ...
December 18, 2006 by James Robertson
The challenge of dashboards and portals
Joe Lamantia has written an article on the challenges of portals. To quote: Executive Dashboards present an interesting array of design challenges ranging in all areas of user experience. Take your pick from a list that includes information and interaction design as well as information architecture. Add to that the ...
December 12, 2006 by James Robertson
Usability and IA are core skills for intranet teams
It goes without saying that an intranet is only successful if staff can easily find the information they need, when they need it. Recognising this, the majority of intranet teams follow a 'user-centred methodology' when they redesign the intranet. This involves making use of core usability and information architecture ...
Read more | Comments Off
December 1, 2006 by James Robertson
Information architecture 3.0
Peter Morville has written an article on what he terms information architecture 3.0. To quote: Over the past decade, information architecture has matured as a role, discipline, and community. Inevitably, we've traded some of that newborn sparkle for institutional stability and a substantive body of knowledge. It's for this reason ...
Read more | Comments Off
December 1, 2006 by James Robertson
Enterprise information architecture: a semantic and organizational foundation
Tom Reamy has written an article on enterprise information architecture, focusing on semantic and organisational issues. To quote: Yes, EIAs can be a force for change, but so can anyone. The real question is: should the discipline of Enterprise Information Architecture be defined to include organizational change as one of ...
November 5, 2006 by James Robertson
Is left-hand navigation evil?
The design of intranets can be pretty standard, with many sites following the same basic layout. The diagram above shows a typical intranet page, consisting of the following elements: page header, containing global navigation left-hand navigation, containing local navigation body of the page page footer This is ...
Read more | Comments Off
November 2, 2006 by James Robertson
Card sorting: an inexpensive and practical usability technique
Joshua Kaufman has published an article on card sorting. To quote: If you're designing a system to organize content, you can either come up with your own labeling system -- which may or may not be shared by others -- or you can talk to the actual users of the ...
Read more | Comments Off
November 1, 2006 by James Robertson
Visible narratives: understanding visual organisation
Luke Wroblewski has written an article on visible narratives, with the aim of bridging visual design and information architecture. To quote: Whenever we attempt to make sense of information visually, we first observe similarities and differences in what we are seeing. These relationships allow us to not only distinguish objects ...
October 26, 2006 by James Robertson
Survey on card sorting
Donna Maurer is running a survey on card sorting, to gather input for her upcoming book. Details as follows: As part of my book on card sorting, I'm running a survey about how you've used card sorting in a way that may be different to the standard technique. There are 7 simple questions, ...
October 22, 2006 by James Robertson
Folksonomies and rich serendipity
Patrick Lambe has provided a simple model on the use of folksonomies. To quote: What makes folksonomic tagging activity different from "free text" keywords entered into optional metadata fields by publishers of content into content management systems? Why does the serendipity afforded by such (user contributed) keywords seem less powerful ...
Read more | Comments Off
October 13, 2006 by James Robertson
Give up on using a taxonomy in an enterprise setting?
Lou Rosenfeld answers the question: should we give up on using a taxonomy in an enterprise setting? To quote: It might be nice to run a semi-regular feature in Bloug called "WWYD". No, smartypants, that doesn't stand for "What Would Yoda Do?". It's "What Would You Do?". Someone asks me ...
Read more | Comments Off
October 1, 2006 by James Robertson
Notes from Enterprise IA discussions (Sydney)
I presented at the Oz-IA conference today in Sydney on "Succeeding at IA in the enterprise". I'll share the presentation file as soon as I work out why it won't let me upload the file to my site. In the meantime, here are the rough notes taken during the following interactive ...
September 21, 2006 by James Robertson
A survey results now available
Lou Rosenfeld has published the results of IA surveys conducted over the last few months. To quote: For the new edition of the polar bear book (almost done!), Peter Morville and I conducted five surveys of the information architecture community. All of the results are now available via the IA ...
Read more | Comments Off
September 12, 2006 by James Robertson
Presentation: Enhancing the potential of your taxonomy (Sydney)
I gave a presentation today at the Enhancing the potential of your taxonomy conference in Sydney. This was on "Understanding and evaluating your taxonomy", covering: Three goals of a taxonomy Records management case study Information architecture Card-based classification evaluation Understanding and evaluating your taxonomy (PDF, 477kb)
August 30, 2006 by James Robertson
Refining data tables
Luke Wroblewski has written an article on how to present data tables. To quote: Many articles have been written on what is probably the single most ubiquitous interface element within Web applications today: the form. Forms justifiably get a lot of attention because their design is critical to successfully gathering ...
Read more | Comments Off
August 29, 2006 by James Robertson
The paradox of choice: an interview with Barry Schwartz
Jared Spool has published an interview with Barry Schwartz, the author of The Paradox of Choice. To quote: Then this psychologist at Columbia did a study when she was a graduate student at Stanford that's now become quite famous, the jam study, that showed when you present 30 flavors of ...
August 24, 2006 by James Robertson
Competitive Analysis
Dan Brown has written an article on how to document a competitive analysis. To quote: Because competitive analyses vary along only two dimensions -- competitors and criteria -- you'll always see some mechanism for showing two or more sites side-by-side with the differences highlighted. The specific nature of those differences ...
Read more | Comments Off
August 19, 2006 by James Robertson
The changing face of university websites
Maish Nichani has written an article on the changing face of university websites. To quote: Many university websites are in redesign mode. And that's good news for the web standards and user experience communities. It signifies not only that the community initiatives are bearing fruit, but also that we can ...
Read more | Comments Off
August 18, 2006 by James Robertson
Design intranets all the way to the bottom
Intranet redesigns are not small projects. There is a significant amount of design, usability and information architecture work, not to mention the laborious content migration process. What is launched is almost certainly an improvement on the old intranet, but the question must be asked: how much of an improvement? In ...
Read more | Comments Off
August 15, 2006 by James Robertson
Selling information architecture: getting executives to say “yes”
Samantha Starmer has written an article on how to sell information architecture to executives. To quote: Does the word salesman seem as repugnant to you as it often does to me? The funny thing is that I recently realized that I was actually selling all of the time -- selling ...