Interest in enterprise 2.0 and collaboration remains high within organisations, despite the economic downturn. The range of tools in the marketplace is growing, and capabilities are improving. So far, all good. The challenge is, however, to work out where to fit these tools in the enterprise landscape. Most organisations have a ...
Blog category: Enterprise 2.0
June 16, 2009 by James Robertson
When it comes to enterprise 2.0, every vendor wants to own the user
Tags: Collaboration, Enterprise 2.0, Intranets
June 15, 2009 by James Robertson
What is government 2.0?
Craig Thomler answers the question: what is Government 2.0? To quote: Government 2.0 grew out of Web 2.0 in an attempt to define a new approach to governing which provides governments and their citizens more direct and immediate ways to communicate, engage and collaborate enabled by Web 2.0 principles and ...
Tags: government, web 2.0
June 11, 2009 by James Robertson
JetBlue’s test group helps enterprise wiki adoption
Stewart Mader writes about a case study of wiki use in JetBlue. To quote: The software selected provided a vehicle for JetBlue faculty to talk to one another, not just about process improvements in learning & development, but also to share photos from family vacations, weddings and birthdays. The thinking ...
Tags: Collaboration, Enterprise 2.0, wikis
June 4, 2009 by James Robertson
Use enterprise context to enhance, not control
Nathan Wallace writes about context and control, in relation to enterprise 2.0. To quote: Enterprises are rich in both context and control, while new social media sites start completely flat and without either. By embracing and extending our strengths, enterprises can take a shorter journey to successful and mature social ...
June 4, 2009 by James Robertson
A case study of enterprise wiki usage
Matthew C. Clarke has published an extensive enterprise wiki case study, covering the work done at CorVu. To quote: CorVu produces software that assists other enterprises to implement their strategy and to track their performance against that strategy over time. CorVu has a variety of channels for making its internal ...
Tags: Collaboration, Enterprise 2.0, wikis
June 3, 2009 by James Robertson
A curious case of enterprise 2.0
Yuri Alkin writes about the confusion surrounding enterprise 2.0. To quote: Although 2.0 memes are everywhere, hardly any of them have generated as much controversy as Enterprise 2.0 (a.k.a. E2.0). Introduced by Andrew McAfee in 2006 and later expanded by others, the term seemed to be a slam dunk for ...
Tags: Enterprise 2.0
June 3, 2009 by James Robertson
Steps to a good intranet wiki/blog
Mark Morrell has written a post on 5 simple steps to a good intranet wiki/blog. To quote: While talking to people after presenting ‘Adding value to your intranet - Intranet governance at BT‘ at Intranätdagarna 2009 in Stockholm last week it made me realise some simple steps could help an ...
Tags: blogs, Collaboration, Enterprise 2.0, Intranets, wikis
May 29, 2009 by James Robertson
Enterprise 2.0, version 2.0
Andrew McAfee has written a post on enterprise 2.0, version 2.0. To quote: I’m not satisfied with my earlier definition of Enterprise 2.0, so let’s propose a refinement (I’m sorry if this feels a bit pedantic, but clear constructs are important to academics):
Tags: Enterprise 2.0
May 4, 2009 by James Robertson
Being social at work: which communications model to adopt for the enterprise?
Matthew Hodgson has written a post on communications models for enterprise 2.0. To quote: Web 2.0 technology presents the modern organisation with a plethora of means for communicating new information to staff. While some of us are now running to install wikis and blogs as a vehicle to achieve enterprise ...
Tags: Enterprise 2.0, social networking
April 28, 2009 by James Robertson
Moderating internal discussion forums, blogs and other social media
When starting intranet-based online discussions in an organisation, whether they are forums, blogs, comments on articles, or internal Twitter-style tools, how should you go about moderating them and maintaining their effectiveness? Where do you begin with writing policies and guidelines on use? Should you even monitor the discussions at all? ...
Tags: blogs, Collaboration, discussion forums, governance, moderation, social media
April 28, 2009 by James Robertson
10 DOs and DONTs of organizational change
Ross Dawson has posted 10 do's and dont's for organisational change. To quote: 3. Select and discover pilots Pilots are the instrument of experimentation, of trying new things within safe boundaries. Choose what new things you want to try and how to go about it, so you find out what works ...
Tags: change management, culture, Enterprise 2.0
April 27, 2009 by James Robertson
The differences between web 2.0 and enterprise 2.0
Andrew Mcafee discusses the differences between web 2.0 and enterprise 2.0, and where his research is focusing. [Thanks to George Dearing.]
Tags: Enterprise 2.0, web 2.0
April 27, 2009 by James Robertson
Visualization: Wikis in the enterprise
Ross Dawson posts a nice visualisation of wikis in the enterprise. To quote: Today we are continuing our series of visual representations of social media tools inside organizations, taken from our Implementing Enterprise 2.0 report. The diagram below was used in the chapter on wikis in the enterprise, to ...
Tags: Collaboration, Enterprise 2.0, wikis
April 24, 2009 by James Robertson
10 tips for a successful wiki
James Everett has written a post outlining 10 tips for a successful wiki. To quote: There are dozens of different wikis, from free open source models to commercial enterprise packages. Use your list of criteria to research the available options and evaluate each to see how it fits your team. ...
Tags: Collaboration, wikis
April 17, 2009 by James Robertson
Determining the ROI of enterprise 2.0
Dion Hinchliffe writes about the ROI of enterprise 2.0, to quote: Despite recent statistics showing that Enterprise 2.0 tools have spread to about a third of businesses globally, there remain ongoing questions being asked in the enterprise software community about the real returns that they provide to Many IT solutions ...
Tags: Enterprise 2.0
April 15, 2009 by James Robertson
Enterprise web vs consumer web [2.0]: top six differences
Jeremy Chone talks about the differences between enterprise 2.0 and web 2.0. To quote: Although there is evidence that the two styles will converge in the future, enterprise and consumer Web architecture and technology are quite different today. If one talks to an enterprise application architect, he or she will ...
Tags: Enterprise 2.0, web 2.0
March 23, 2009 by James Robertson
No collaboration without communications
Organisations are rushing to jump on board the web 2.0 bandwagon, which seem to offer a collection of affordable tools to collaborate and share knowledge. While many organisations are currently experimenting with social media tools, strong successes are still relatively rare. Consider the following scenario: an organisation introduces collaboration by piloting ...
Tags: Collaboration, communication, culture, Intranets
March 23, 2009 by James Robertson
Integrating social tools with the EUMETSAT intranet
In 2008, the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) won a commendation in the Intranet Innovation Awards. Their AJAX-based ‘Intranet Newsflash’ delivered quick bulletins of news and critical messages to users, regardless of the page on display. EUMETSAT’S intranet innovation doesn’t end there, however. A wiki for new ...
Tags: Collaboration, Enterprise 2.0, forums, Intranets, wikis
March 4, 2009 by James Robertson
Collaboration and social media terminology?
Terminology is always muddy in emerging fields, particularly where product innovation outstrips theoretical thinking. This is very much the case in the spaces of "collaboration" and "social media". While this is hard to avoid, it's extremely problematic. Very different approaches and tools are lumped together, people discover they aren't talking about ...
Tags: Collaboration, social software
February 26, 2009 by James Robertson
Reversing the enterprise 2.0 pricing model
ReadWriteWeb has written about enterprise 2.0 pricing models. To quote: Volume-discount pricing structures are simple, tried, and true. So, why aren't they efficient? The reason is because of where returns on investment (ROIs) are located. Enterprise social computing offerings provide increasing marginal productivity as they scale, at both the individual ...
Tags: Enterprise 2.0
February 26, 2009 by James Robertson
What would you put in corporate Twitter usage guidelines?
Martin Belam asks: what would you put in corporate Twitter usage guidelines? To quote: When blogging became a popular activity for both employees and employers, it wasn't long before companies were formulating corporate blogging policies. As Twitter grows and grows, and can't seem to keep out of the UK media ...
Tags: Enterprise 2.0, twitter
February 24, 2009 by James Robertson
Battling ECM and E2.0
Alan Pelz-Sharpe has written a post about the conflict between ECM and Enterprise 2.0. To quote: For the past year or so there seems to have been a battlefield of sorts emerging between proponents of social networking and all things E2.0 and the more "traditional" proponents of ECM. The difference ...
Tags: ecm, Enterprise 2.0
January 16, 2009 by James Robertson
Wiki myths, wiki reality
Dorthe R. Jespersen has written an articles on wiki myths, wiki reality. To quote: Although wikis have gained substantially in popularity since they first appeared some ten years ago, many enterprises still begin their wiki projects with unrealistic expectations. While researching the impact of wikis during recent work on the ...
Tags: Collaboration, Enterprise 2.0, Intranets, wikis
January 13, 2009 by James Robertson
Intranets were never meant to be so centralised
Intranets were first created as a hobby project in most organisations, meeting some small need or targeting one group of staff. The potential benefits were quickly recognised, and intranets spread throughout their organisations in an organic way. Before long, intranets consisted of thousands or tens of thousands of pages, published ...
January 12, 2009 by James Robertson
Intranet 2.0 Q&A
Toby Ward has published a Q&A on "intranet 2.0", based on a webinar he presented. To quote: Q—What is the average cost for web 2.0 implementation? A—Total cost varies from free for open-source licensed solutions such as MediaWiki or WordPress (not including internal “brown dollars” for internal IT hours and support), ...
Tags: Enterprise 2.0, Intranets
January 9, 2009 by James Robertson
Social computing behind the firewall – best buy’s video case study
George Dearing has posted a link to a video case study of Blue Shirt Nation, the social networking initiative at Best Buy in the US. To quote: With all the talk about the inability to show demonstrable ROI in social computing, it’s refreshing to see a company lay out the ...
December 16, 2008 by James Robertson
Enterprise 2.0 Executive Forum 2009
Ross Dawson of the Future Exploration Network organises truly excellent events, and the next one will be the Enterprise 2.0 Executive Forum 2009, to be held in Sydney on 24 February. To quote: The Enterprise 2.0 Executive Forum is a deeply practical day for executives who want to harness social ...
Tags: Enterprise 2.0
November 11, 2008 by James Robertson
Three considerations for enterprise 2.0
Continuing my discussions about practical approaches to enterprise 2.0, I've been observing and thinking about a range of adoption patterns. Like any new technology, there are many successes, and at least as many failures. For organisations looking to benefit from enterprise 2.0, we obviously want successes. From where I stand, ...
Tags: Enterprise 2.0
November 10, 2008 by James Robertson
Enterprise 2.0 – Identify problem. Determine solution. Then tools
Stephen Collins has written a post on enterprise 2.0 implementation, rounding up a number of posts including mine, and then adding his own excellent thinking. To quote: Done right, introducing Enterprise 2.0 to your organisation can be a massive positive step - but it must be done right. Successful implementations ...
Tags: Enterprise 2.0
November 6, 2008 by James Robertson
Enterprise 2.0 vendors need to get more serious about mobile
Jevon MacDonald writes that enterprise 2.0 vendors need to get more serious about mobile. To quote: The truth is that the most successful Enterprise 2.0 applications will focus heavily on mobile and will take in to consideration the considerably different use cases related to how different functions use mobile devices.
Tags: Enterprise 2.0, mobile
November 5, 2008 by James Robertson
Juice and Jitter
Nathan Wallace, following on from winning an Intranet Innovation Award this year, has generously shared more information on his work: Juice: An innovative and user-centric approach to IT equipment and new starters. Jitter: Experimenting with microblogging in the enterprise. (You can also see a video interview with Nathan, talking ...
Tags: Collaboration, Enterprise 2.0, intranet innovation awards, Intranets
November 3, 2008 by James Robertson
Time for a reality check
Richard Dennison writes about the need for a reality check on social media tools. To quote: I’m reading an increasing amount of stuff taking swipes at social media along the lines of … it was all just hype … it’s not delivering what it promised etc. I guess it was ...
November 3, 2008 by James Robertson
Implementing enterprise 2.0 in the real world
Now that the hype of enterprise 2.0 is starting to settle, it's clear that there are many valuable approaches that can (and should) be put into practice. Intranet and information managers are busy, however, pulled in many directions by different stakeholders. Resources are limited, and senior management visibility is often low. ...
Tags: Collaboration, Enterprise 2.0, Intranets
October 29, 2008 by James Robertson
2007 to 2008 social technographic data indicates increase In adoption
Jeremiah Owyang reports on the recent Social Technographic survey from Forrester, looking at behaviour amongst the US general population. To quote: He points out that inactives (people that cannot be reached through social technologies) has reduced from 44% to 25%. This means that three fourths of the US online users ...
Tags: Enterprise 2.0, social networking
October 29, 2008 by James Robertson
Context is everything with intranet content
Richard Dennison discusses how to incorporate user-generated content into an intranet. To quote: One of the things that I can’t tell people enough when talking about user generated content in an enterprise setting is that users MUST understand the context of the information they are consuming. For example, they must ...
Tags: Enterprise 2.0, Intranets
October 28, 2008 by James Robertson
A scenario-based approach to evaluating social software
Tony Byrne has written an article on their scenario-based approach to evaluating social software. To quote: Explicitly or not, different Social Software products target different use cases. Understanding the business scenarios that fit better or worse for the different packages enables you to see deeper into their relative strengths and ...
Tags: Collaboration, social networking
October 27, 2008 by James Robertson
Why web 2.0 doesn’t work in the enterprise (yet)
Allen Huish looks at why web 2.0 doesn't work in the enterprise (yet). To quote: 1. Not enough people in your company understand it You would not believe the number of people who I meet who don't know what a blog is, haven't tried facebook, or used a wiki (although I'd ...
Tags: Enterprise 2.0, Intranets, web 2.0
October 24, 2008 by James Robertson
The intranet innovations I would like to see in 2009
Now that we've got this year's Intranet Innovation Awards out of the way, my mind starts to turn to next year. Intranets are continuing to evolve and grow in scope, and this is what I'd like to see entered into next year's awards: Enterprise 2.0 functionality seamlessly part of the ...
Tags: awards, intranet innovation awards, Intranets, winners
October 24, 2008 by James Robertson
Do public social networks have a place in government offices?
Craig Thomler asks: do public social networks have a place in government offices? To quote: With these mediums we put appropriate policies in place, sometimes train people on acceptable conduct and rely on trusting individuals to do the right thing, to act in their own self-interest (continued employment) and back ...
Tags: Collaboration, social networking
October 23, 2008 by James Robertson
Study Confirms Our New “Connectedness” Is A Mixed Blessing
Sarah Perez reports on the latest Pew Internet & American Life Project report on connectedness. To quote: To all those who feared that technology pulls people apart, a new report from the Pew Internet & American Life Project on the American family reveals the opposite is true: today's families are ...
Tags: Collaboration
October 23, 2008 by James Robertson
Enterprise software: focus on user adoption, not features
Jason Rothbart has recommended that enterprise projects focus on user adoption, not features. To quote: Effective user adoption is the absolute best predictor of enterprise software success. That was one of the key takeaways for me from the OpenAir User Conference this week. According to a study done by the Sand ...
October 22, 2008 by James Robertson
What makes a Wiki?
Gadgetopia has written a post asking: what makes a wiki? To quote: Way back in the day, when wikis were new and I was messing around with early versions of Twiki (we had to GlueWordsTogether to make links…), wikis had some prety clear differentiators. I agree that the lines between wikis ...
Tags: Collaboration, wikis
October 12, 2008 by James Robertson
Intranet 2.0 survey: benefit from being involved
Toby Ward from Prescient Digital Media has kept open his intranet 2.0 survey, to ensure that the widest possible coverage is obtained. This is a very timely piece of research, and well worth being involved in, as 10 minutes of your time will give you a copy of the full ...
October 10, 2008 by James Robertson
Micro-blogging in the enterprise: an idea whose time has come?
Ross Dawson asks whether the time has come for micro-blogging in the enterprise. To quote: So something like Twitter combines elements of the best of both worlds. It’s like email in that it’s broadcast, though you choose who you receive messages from, and you don’t need to read everything. You ...
Tags: Collaboration, Enterprise 2.0, twitter
October 10, 2008 by James Robertson
The business case for Enterprise 2.0
Oscar Berg has written about the business case for Enterprise 2.0. To quote: Travel (and environmental) costs will decrease as a lot of face-to-face meetings can be replaced with virtual meetings Efficiency and productivity will increase as we get faster access to the information we need to carry out our tasks ...
Tags: business case, Enterprise 2.0
September 29, 2008 by James Robertson
Should knowledge workers have enterprise 2.0 ratings?
Andrew McAfee asks: should knowledge workers have enterprise 2.0 ratings? To quote: So one approach would be to graph where everyone stands within the organization along six dimensions: authoring, editing, interacting, tagging, uploading, and positive feedback. A simple radar graph would instantly show were an individual is on each, based ...
Tags: Collaboration, Enterprise 2.0
September 29, 2008 by James Robertson
What intranet CMS’s can learn from wikis
The "Wiki Way" is getting some traction at the moment, and it's often positioned as the replacement for "old fashioned" methods of publishing. In particular, wiki advocates target the limitations and failures of web content management systems, the tools most often used to publish and manage corporate intranets. Now, wikis are ...
Tags: cms, Enterprise 2.0, Intranets, versioning, wikis, workflow
September 23, 2008 by James Robertson
Announcing the winners of the 2008 Intranet Innovation Awards
The winners of this year's Intranet Innovation Awards have now been announced. Global in nature, these awards celebrate new ideas and innovative approaches to the enhancement and delivery of intranets. Uniquely, the awards recognise individual intranet improvements, and not intranets as a whole. The awards are about improving all intranets, ...
Tags: awards, innovation, intranet innovation awards, Intranets, winners
September 18, 2008 by James Robertson
“My sites”: do they work?
"My sites" is a concept coming very much into vogue at present, driven by the adoption of SharePoint and a range of other intranet and enterprise 2.0 platforms. The idea is to give each person within the organisation a place to publish their identity, share their links and collect together ...
Tags: Enterprise 2.0, Intranets, my sites, personalisation, portals
September 12, 2008 by James Robertson
Achieving effective Enterprise 2.0
Martin White has written an article on achieving effective Enterprise 2.0. To quote: There is a lot of interest at the present time in the role that Enterprise 2.0 web applications can play in enhancing business performance. A recent global survey by McKinsey indicated that after an initial period of ...
Tags: Enterprise 2.0, Intranets
September 10, 2008 by James Robertson
Wikis Not Word! Gaining adoption through psychological warfare
Seth Gottleib has written an unusual post on building wiki adoption through psychological warfare. To quote: Your company has a perfectly good wiki but your (otherwise intelligent) co-workers insist on emailing you Microsoft Word documents to review. Your gentle guidance has been ignored. Your snarky comments have been equally ineffective. ...
Tags: Collaboration, Enterprise 2.0, wikis
September 10, 2008 by James Robertson
Web 2.0 is about giving up some control
Gerry McGovern writes that Web 2.0 is about giving up some control. To quote: Web 2.0 and social media mean that for teachers a declining part of their job involves telling. An increasing part is listening to the class and facilitating them in having conversations. Teachers should help moderate these ...
Tags: web 2.0
September 8, 2008 by James Robertson
Intranet 2.0: the need for ‘lean intranets’
Patrick C. Walsh has written an interesting post on the idea of lean intranets. To quote: I think that a lot of senior managers are sceptical of Intranet 2.0 because Intranet 1.0 in many organisations is not providing the goods. Perhaps a new way of thinking about intranets is required. ...
Tags: Enterprise 2.0, intranet 2.0, Intranets, lean
September 5, 2008 by James Robertson
Blogs no longer equal conversations?
Alex Manchester has questioned what blogs mean, in the context of today's usage. To quote: For me these days a blog is little more than a sophisticated, easy-to-use website platform. A place where an individual or a department/function can have their own site quickly and easily. Simplistic that may be, ...
Tags: blogs
September 5, 2008 by James Robertson
Enterprise social Software technology
Tony Byrne has written about enterprise social software, from an analyst perspective. To quote: While agreement around the core concepts of "social software" has remained elusive, the underlying phenomenon is quite real. To date, industry analysts have quite properly focused on the cultural and organizational aspects of social software technologies ...
September 3, 2008 by James Robertson
Enterprise 2.0: the nature of the firm
ReadWriteWeb have written about enterprise 2.0 and changes to organisations. To quote: Enterprises are all about secrecy, structure and control. Social Media is exactly the opposite. Secrecy, structure and control have served real needs for a long time, they work. When the irresistible force of social media hits the immovable ...
Tags: Enterprise 2.0
September 3, 2008 by James Robertson
Tale of two tunnels: web 2.0 and enterprise 2.0
Thomas Vander Wal has written a post comparing web 2.0 and enterprise 2.0. To quote: One comment I made yesterday is, "the difference between Web 2.0 and Enterprise 2.0 is like the difference building a tunnel through rock and tunnel under water". That this is getting at is Web 2.0 takes ...
Tags: Enterprise 2.0, web 2.0
September 1, 2008 by James Robertson
Employee social networking at Sabre
Toby Ward has published a case study on employee social networking at Sabre. To quote: The results have been spectacular: 60% of questions are answered within one hour (one hour!); each question receives an average of 9 responses (9 responses!). The system has already led to more than $150,000 in ...
Tags: case study, Enterprise 2.0, Intranets, social networking
August 29, 2008 by James Robertson
Intranet 2.0 survey
Prescient Digital Media are running a survey on intranets 2.0, looking at adoption and plans. To quote: In response to customer and market demand for a detailed analysis of Intranet 2.0 tools (Web 2.0 tools used on the corporate intranet) used, considered and deployed by global organizations, Prescient is preparing ...
Tags: Enterprise 2.0, Intranets, survey
August 29, 2008 by James Robertson
New Twitter group – IntranetWatch
Jane McConnell has just setup a private Twitter group for intranet teams, called "IntranetWatch". To quote: The idea of the group is to share links, questions, quick ideas among people involved in intranets. Members of the group will post intranet-related stuff to this group, but will not post personal and ...
Tags: Intranets, intranetwatch, twitter
August 28, 2008 by James Robertson
Collaboration: leading by example
Collaboration: by stealth or by design, to a few or to all, in some form or other organisations are getting into it. Those that do, realise that there is more to collaborating than the mere introduction of tools. There is undoubtedly a large amount of online chatting, blogging and social networking ...
Tags: blogs, case studies, Collaboration, wikis, wwf
August 28, 2008 by James Robertson
Two uses for wikis
Wikis are gaining rapid adoption with organisations at present, driven in part by the very visible success of Wikipedia, and other similar sites. While organisations are still learning how to use wikis in practice, it is clear that they can offer considerable benefits. Wikis can be used in many different ways, and ...
Tags: Collaboration, Intranets, wikis
August 26, 2008 by James Robertson
Triangles of information delivery
This diagram captures some of my evolving thinking on intranets, information management and enterprise 2.0. It outlines three scenarios: Scenario A This is the "now" scenario, typical of most intranets and information management strategies. Information is mostly published at the corporate ...
Tags: Enterprise 2.0, governance, Information management, Intranets, personalisation, triangles, web 2.0
August 26, 2008 by James Robertson
Intranets can’t just be about conversations
Alex Manchester argues that intranets can't just be about conversations. To quote: Intranets can be fantastic connectors for employees. I mean, let's break the word down: intra (inside) net (network). To use them solely as top down information dumping grounds, as inferred above, is a waste and a misuse. I ...
Tags: Collaboration, Enterprise 2.0, Intranets
August 22, 2008 by James Robertson
5 effective wiki uses and how companies benefit from them
Stewart Mader outlines five uses for a wiki within organisations. To quote: Red Ant, a Sydney, Australia based Web design and development firm, uses a wiki as the main collaboration hub for employees and customers. I asked Ben Still, managing director, how they use wikis: “First, a designer makes a ...
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August 7, 2008 by James Robertson
5 differences between Wikipedia & enterprise wikis
Stewart Mader has written an article on the differences between Wikipedia & enterprise wikis. To quote: Enterprise wikis and Internet wikis (of which Wikipedia and Wikitravel are examples) provide the same basic function - the ability to edit content in a web browser - but they differ in several significant ...
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August 2, 2008 by James Robertson
Ten tips for succeeding at collaboration (+ audio)
view presentation (tags: blogs sharepoint wikis openpublish08) I gave a presentation ...
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July 30, 2008 by James Robertson
Why most branded communities fail
Tony Byrne has written about the challenges of establishing white-label social networks, drawing on recent Deloitte research. To quote: We also found that there are several different ways to build, foster, and take advantage of communities, but (as Deloitte observes), each approach takes active care and feeding. Budget your schedule ...
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July 29, 2008 by James Robertson
Intranets and social networking
Gale Langseth has written about social networking and intranets. To quote: For most businesses, though, any social networking seems to be too much. As soon as you start mentioning blogs and wikis to upper management, the backpedaling starts: "We can't do that, because people wouldn't get any work done." Explanations ...
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July 8, 2008 by James Robertson
Recreate or integrate … that is the question?
Richard Dennison has asked whether it is better to recreate or integrate web 2.0 services within the organisation. To quote: The balance between recreating and integrating I think is going to be what makes or breaks our internal social media tools in the future. We need to give it ...
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July 7, 2008 by James Robertson
Integrating social media into a web content strategy
Britt Parrott has written an article on integrating social media into a web content strategy. To quote: Any individual or organization that sells products or offers services should value open communication as a goal. If your client or company does not have an existing communications plan, or even a mission ...
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July 4, 2008 by James Robertson
How would you start out sourcing social networking tools?
Craig Thomler has written a post about choosing social networking tools. To quote: I apply some fairly rigorous criteria. Any system must: Meet W3C, Federal, Department and Agency web standards Support at least AA accessibility (and preferably AAA) Meet our ICT requirements for interoperability, stability, bandwidth use and technology platform Integrate with our identification ...
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July 3, 2008 by James Robertson
Enterprise 2.0: some questions you might get asked
Andrew McAfee has written up a list of frequently asked enterprise 2.0 questions. To quote: As I’ve talked with many different audiences over the past two years about Enterprise 2.0, I’ve noticed that the same questions keep coming up, and I wanted to capture them. I’ll talk about the best ...
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June 26, 2008 by James Robertson
Universal Edit Button
Michael Angeles has written about the interesting idea of creating an Universal Edit Button. To quote: There is a group of people getting around the idea of having a Universal Edit Button in browser bars to indicate when a page is editable. The green pencil icon is similar to the ...
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June 20, 2008 by James Robertson
Enterprise social networking has landed in BT
Richard Dennison has written about the newly-launched social networking tools in BT. To quote: Top left is the normal friends functionality … only we call them contacts because it would never do to have friends at work … this also displays a newsfeed of your contacts’ current activities or ...
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June 16, 2008 by James Robertson
Most companies who try to do Enterprise 2.0 will fail
Euan Semple provides a list of reasons why most companies will fail at enterprise 2.0. To quote: 6. They will get fleeced by the IT industry for over engineered, under delivering solutions, think that Enterprise 2.0 failed to live up to its promise and move on to the next fad.
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June 5, 2008 by James Robertson
Archives 2.0
Julian Carver has written about archives 2.0, the intersection of recordkeeping and web 2.0. To quote: In order to use Web 2.0 technologies externally it may be necessary to affect culture change internally. It is not uncommon for people who have spent much of their professional careers using traditional methods ...
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June 5, 2008 by James Robertson
Intranet 2.0: A must-have
Toby Ward has written an interesting post on the idea of intranet 2.0, to quote: There are a number of reasons why a corporation or a not-for-profit should adopt Intranet 2.0 tools. Enhancing communications and collaboration with employees, and improving employee investment and retention are primary considerations. But there’s ...
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June 2, 2008 by James Robertson
Video: Social Media in Plain English
The Common Craft folks have created another of their marvelous videos, this one explaining social media in simple terms. Forward this video (and previous releases) to those just getting started in this space...
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May 13, 2008 by James Robertson
Sage advice on wiki adoption: keys to success
Stewart Mader has written about keys to wiki adoption. To quote: Meetings are an especially good place to start. Plan agendas using a wiki, then record minutes & notes, and action items. Between meetings, you can update the status of items, and this sets the stage for deeper wiki uses, ...
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May 9, 2008 by James Robertson
Enterprise social tools: components for success
Thomas Vander Wal has written about achieving success with enterprise social tools. To quote: Social tools require much more than just the tools for their implementation to be successful. Tool selection is tough as no tool is doing everything well and they all are focussing on niche areas. But, as ...
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April 24, 2008 by James Robertson
What do innovative intranets look like? [+ audio]
| View For those who missed my talk at the recent IA Summit in Miami, ...
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April 23, 2008 by James Robertson
Actual benefits from enterprise 2.0
Andrew McAfee writes of an example of benefits from enterprise 2.0, as provided by one of his business students. To quote: The comment had come from a low-level marketing manager located in a satellite office. In his remarks submitted to the CEO’s blog, the marketing manager openly questioned Chemco’s ...
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April 17, 2008 by James Robertson
Questions to ask before replacing corporate email
Dennis McDonald has written an article on replacing corporate email. To quote: Email is not necessarily a good collaboration tool. This document discusses some of the questions you can ask about your organization’s current use of email and how improvements can be made. Also discussed is email’s impact on the ...
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April 16, 2008 by James Robertson
Enterprise RSS, what?
| View James Dellow has published to Slideshare a deck that could be used as part of the upcoming ...
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April 9, 2008 by James Robertson
Australian Museum uses Open Calais to tag collection
Josh Catone has written about Australian Museum tagging their online collection. To quote: The automatically generated tags at right were created by the API for some swim wear designed by Speedo for the 1991 Australian swimming team that competed at the World Swimming Championships in Perth. Open Calais was correctly ...
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March 28, 2008 by James Robertson
Enterprise RSS Day of Action – 24th April
Moves are well underway to organise an Enterprise RSS Day of Action for 24 April 2008. To quote: The purpose of the Enterprise RSS Day of Action on the Thursday 24th April is to help raise awareness for the potential for Enterprise RSS. For more information, visit the The Enterprise ...
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March 3, 2008 by James Robertson
A moderated approach to user-generated content
Marisa Peacock has written an article on moderation and user-generated content. To quote: Adding it all up, user-generated content isn’t the menacing monster that legal feared it to be, after all. In fact, with more people moderating than generating, it seems that user-generated content is apt to be more self-censoring ...
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February 29, 2008 by James Robertson
What’s most important for success with enterprise 2.0?
Andrew McAfee has written a piece on success factors for enterprise 2.0. To quote: I spoke earlier this week at the FASTForward conference in Orlando, and used the opportunity to toss out some conjectures about the factors that differentiate successful Enterprise 2.0 deployments from unsuccessful ones. These conjectures were not ...
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February 26, 2008 by James Robertson
Can social bookmarking improve search?
Daniela Barbosa explores the question: can social bookmarking improve search? To quote: "Bookmarking Improve Web Search?" includes eleven experiments using del.icio.us designed to evaluate "different aspects of social bookmarking and their impact on web search". The main end results lead to the issue of needing critical mass which is still ...
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February 26, 2008 by James Robertson
Clarify. Simplify. Implement.
Nathan Wallace has written about his clarify - simplify - implement approach to information management. To quote: Relentlessly question, review and challenge the processes and solution being developed. Drive for consistency. Search for well-known models or applications you can copy. Don't be afraid to change basic assumptions, where simplicity can ...
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February 19, 2008 by James Robertson
Wiki markup has no future
Ok, I'm going to confront the elephant in the room: wiki markup has no future. I know I'm going to burnt at the stake by all the wiki fanatics, but let me give a few reasons... Back to the future Back in the bad old days, you needed to know all those ...
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February 18, 2008 by James Robertson
The trouble with web 2.0
Alexander Wilms has written an article on the trouble with web 2.0, from an enterprise context. To quote: We have seen that there are differences between the Web and corporate environments. While the Web is a deregulated environment, with millions of users contributing and easy access to data, corporations have ...
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February 4, 2008 by James Robertson
2008: the year web 2.0 hits the enterprise, says Forrester
ReadWriteWeb has posted an entry on enterprise 2.0 predictions by Forrester. To quote: According to Forrester Research, there will be "strong demand" for web 2.0 tools in the enterprise in 2008. Even though 42% of enterprises say adding web 2.0 tools is not on their agenda, according to a Q3 ...
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January 29, 2008 by James Robertson
Trend map for 2008 and beyond
Nowandnext.com and Future Exploration Network have created a trend map for 2008 and beyond, covering key aspects of the online and physical worlds. To quote: While last year’s map was based on the London tube map, the 2008 map is derived from Shanghai’s underground routes. Limited to just five lines, ...
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January 29, 2008 by James Robertson
Librarians challenge Web 2.0 myths
The Register has published results of research into web 2.0 and search amongst youth. To quote: According to a British Library study many of the assumptions made about the Google generation - defined as those born since 1993 - fail to stack up to the evidence. Among these, that the Google ...
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January 21, 2008 by James Robertson
Enterprise 2.0 Executive Forum 2008 (Sydney, February)
Ross Dawson of Future Exploration Network will be hosting the Enterprise 2.0 Executive Forum 2008 on February 19 in Sydney. Enterprise 2.0 is an important topic for many organisations, but the challenge is finding how best to deploy these new technologies and ideas. Enterprise 2.0 Executive Forum will provide a ...
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January 17, 2008 by James Robertson
Self-service publishing: Implement with care
Abigail Lewis-Bowen writes about carefully implementing wikis and other enterprise 2.0 tools. To quote: First of all, it's important to provide Wikis and Blogs only after processes for publishing “formal” information channels to the Intranet are well established. If the right people are publishing to the right place on ...
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January 15, 2008 by James Robertson
BT web 2.0 adoption case study
Richard Dennison has written about the adoption of web 2.0 at BT. To quote: The power of social software is undeniable in the free, anarchic world of the global internet. But what happens when you bring these tools into the constrained, policy-driven, risk-averse world of the corporate intranet where the ...
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December 21, 2007 by James Robertson
Is Facebook in the enterprise an oxymoron?
Tony Byrne has written an article on Facebook as an enterprise solution. To quote: The dramatic rise of Facebook among professionals has called the question on "Enterprise 2.0" long before many people were ready or able to confront it. Some enterprises block Facebook.com on their networks. Others have embraced Facebook ...
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