Blog category: Enterprise 2.0

March 7, 2010 by James Robertson

The future of intranets in Copenhagen

I've been talking about future intranets since late last year, leading up to my keynote at the IntraTeam Event in Copenhagen. As expected, this turned out to be a wonderful conference, with Jane McConnell's keynote a real highlight, along with many other interesting sessions. As always, plenty of great ...

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February 26, 2010 by James Robertson

8 guiding principles for pilot programs: a key for enterprise 2.0

Ross Dawson shares 8 principles for piloting enterprise 2.0. To quote: Pilots often establish the tone for how broader initiatives are received across the organization. Stories – both positive and negative – about the success of pilots often filter out very widely. A successful pilot can easily take a life ...

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February 23, 2010 by James Robertson

Future principle: put people at the centre

This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it's more than the intranet. They support two "future scenarios": starting a new job and driving the engine of change. Up to this point, the ...

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February 18, 2010 by James Robertson

Video interview with Sabre on their online social tools

Sabre Holdings is one of the largest travel services businesses in the world, quietly connecting travel agents with airlines, as well as running major sites such as Travelocity. Sabre Town, their enterprise social space, provides a ...

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February 16, 2010 by James Robertson

Video interview with NYK on wiki-based intranet news

NYK is one of the world's largest shipping and transport firms, with 770 major ships sailing the oceans. In an incredibly competitive market, it is vital to quickly respond to industry changes and competitor moves. To facilitate ...

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February 11, 2010 by James Robertson

Future principle: it’s more than the intranet

I've been talking about the future of how staff will work in organisations, starting with Sarah's first day, and then exploring products and innovation. An important question has been raised by more than a few people: So is this still the intranet? Or should we be calling it something different? An ...

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February 9, 2010 by James Robertson

Future principle: Act proactively, not just reactively

Today's intranets are very passive. They provide a remarkable volume of information, tools and resources, but they sit idly waiting for someone to look for it. This often means that staff don't get the information they require at the point of need. When a new policy is created, it's emailed out ...

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January 28, 2010 by James Robertson

Future scenario: driving the engine of change

This is the second future scenario exploring the future of intranets (and beyond) in organisations. The first covered Sarah's first days at work, and this looks at innovation, product management and streamlining business processes. It's an impressive list. When all laid ...

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January 18, 2010 by James Robertson

Social intranet products: am I missing something?

I've been looking at a number of "social" and "enterprise 2.0" intranet solutions recently. (I won't name them, as we maintain strict vendor-neutrality.) These are all intended to be out-of-the-box intranet solutions for medium-sized organisations, and they provide rich social functionality. This includes: team spaces wikis blogs social updates (eg Facebook/Twitter) rich personal profiles home-page "latest updates" ...

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January 15, 2010 by James Robertson

Video interview with AEP on award-winning ideas system

When I was in San Jose for the KMWorld conference, I organised an awards ceremony for the US winners of the Intranet Innovation Awards. This also allowed me to do video interviews with a number of ...

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January 13, 2010 by James Robertson

Sprint’s intranet engages all employees from entry level to executives

Jennifer Sniderman explains how social tools on Sprint's intranet, "Sprint Space," helps to engage staff:

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December 22, 2009 by James Robertson

The culture of collaboration and what it means for your intranet

Maish Nichani writes about the culture of collaboration, and its relevance when planning projects. To quote: Many organisations are waking up to the fact that collaboration is a key piece of the intranet puzzle. I have spoken to many such people in charge of collaboration in their organisations and what ...

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December 21, 2009 by James Robertson

The problem with social (the term)

Thomas Vander Wal has written about the problems with the word social (as in social media, social tools). To quote: I have run into the connotation of social as a term that has associative connotations to the hippy movement (the slide image Andrew uses with his presentations), socialist (non-capatalist or ...

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December 14, 2009 by James Robertson

Participation vs. adoption

Christy Schoon writes about the difference between participation and adoption when it comes to enterprise 2.0. To quote: These days in the Enterprise 2.0 world everyone talks about adoption. Adoption is important if you are going to see business results (more to come in future blog post about adoption ...

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December 14, 2009 by James Robertson

Gold winner: COWI (Denmark)

[caption id="attachment_3888" align="alignnone" width="600" caption="COWI's project sites have enabled faster and more effective working across teams and departments, while maintaining compliance with the organisation's strict methodology."] Post 9 of 10 in a series of blog posts giving more insight into this year's ...

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December 9, 2009 by James Robertson

Get ready for intranet 3.0

Sarah Bates writes about the concept of intranet 3.0. To quote: It seems that intranets--and the related online communities within them--are being viewed by senior management as drivers of efficiency and productivity, and as "cultural glue," during turbulent times. Let's get rid of the people handling travel booking and automate ...

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December 8, 2009 by James Robertson

Future scenario: starting a new job

Another year, another job. After 18 months in the last job, and a few months looking for work, Sarah is starting into her new role. The firm seems sounder than the last one, and its consumer products are red hot right ...

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December 1, 2009 by James Robertson

Slidecast of the 2009 Intranet Innovation Award winners

Last week we held an awards ceremony at the KMWorld conference in San Jose. In addition, I gave a 50 minute presentation that shared plenty of detail on a number of the winners. The ...

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November 23, 2009 by James Robertson

Future principle: provide universal access

In 2015, staff will have universal access to information and functionality, delivered at the point of need, regardless of where they may be. This means going beyond the "intranet as an internal website", a concept that has been holding back intranet teams for many years. A few of the ...

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November 23, 2009 by James Robertson

The immense value of expertise location will help drive enterprise social media

Ross Dawson has written about the value of expertise location. To quote: I have been interested in the field of expertise location for over a decade, from back when knowledge managers were building 'corporate yellow pages' and other tools to find the best expertise in the organization. Unless a large organization ...

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November 20, 2009 by James Robertson

I’m going to start talking about the future, and I need your help

Our unwavering efforts over the last 7+ years have been focused on helping teams deliver better intranets. This has all been about "today", and what we can do to make intranets work better. This has involved uncovering successes (and failures) from across the globe, and distilling these into best ...

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November 12, 2009 by James Robertson

Gold winner: Sabre (USA)

[caption id="attachment_3888" align="alignnone" width="600" caption="Sabre Town is social networking for the enterprise, an in-house developed, Facebook-style platform that's led to quantifiable savings for the company. Screenshot courtesy of Sabre."] Post 4 of 10 in a series of blog posts giving more insight ...

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November 9, 2009 by James Robertson

Gold winner: IDEO (USA)

[caption id="attachment_3877" align="alignnone" width="600" caption="Rich people profiles, including projects and availability. Screenshot courtesy of IDEO."][/caption] Post 2 of 10 of a series of blog posts giving more insight into this year’s Intranet ...

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November 8, 2009 by James Robertson

Intranet 2.0 after the global financial crisis?

Heading towards the end of the year, it's interesting to start to look back on what has been a roller-coaster of a year. The Global Financial Crisis seems to have transformed everyone's thinking, and the ripples are still being felt in every industry. So what has this meant for the present ...

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October 27, 2009 by James Robertson

Creating a social media policy for your department – here’s over 100 examples to draw on

Craig Thomler has blogged on a list of social media policies. To quote: Social Media Governance recently released a list of 106 social media policies that can be drawn on, including nearly thirty from government (including the APSC's Circular 2008/8: Interim protocols for online media participation).

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October 26, 2009 by James Robertson

An accountant’s advice in making the business case for enterprise 2.0

Bill Ives highlights a report on creating a business case for web 2.0 and enterprise 2.0. To quote: While measuring return on investment on many enterprise 2.0 initiatives can be difficult, it is also very useful for a variety of reasons. The business case should ensure that the success ...

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October 19, 2009 by James Robertson

Intranet strategy with collaboration products ensures fresh content

Jessica Scarpati writes about collaboration on the intranet, drawing on the opinions of a few in the industry. To quote: Building an intranet to house static content such as an employee directory and benefits forms can make a portal as dated as a corporate brochure. Making unified communications (UC) tools ...

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October 14, 2009 by James Robertson

Social intranets as the new talent management system

Sean R. Nicholson raises the idea of social intranets as the new talent management system. To quote: As Social Intranets are becoming more commonplace, however, a unique phenomena is occurring. Employees are sharing their previous experiences, subject knowledge, and expertise with fellow employees, management, and executives each day, providing a ...

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October 14, 2009 by James Robertson

Five key topics to be discussed for a Enterprise 2.0 strategy

Enterprise2Open write about 5 key topics to be discussed for a Enterprise 2.0 strategy. To quote: As we are talking about a new way of operational structure within Enterprise 2.0 activities we also have to have a look at the organizational structure. While the traditional organizational structure is based on ...

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October 7, 2009 by James Robertson

The third way for designing enterprise wiki information architectures

James Dellow discusses how to structure wikis, suggesting a balance between up-front and organic approaches. To quote: Last week I was talking to someone about enterprise wiki adoption. I ended up sketching a rough diagram like this so we could talk about the need to design (in an active, participatory ...

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September 22, 2009 by James Robertson

Giving internal visibility to social media

Last night I met up in Geneva with Ernst Decsey, the intranet leader at UNHCR. Some years back we did a fairly big IA project as part of their global intranet redevelopment, and it was great to see how far things have come since then. I found one part of their ...

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September 22, 2009 by James Robertson

The nonsense of Enterprise 2.0

James Dellow has written a piece on the nonsense of Enterprise 2.0, pulling together a range of discussions on the topic. To quote: The nonsense paper was interesting because it helped to reveal some truth about why information management projects dressed up as knowledge management often failed to live up ...

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September 21, 2009 by James Robertson

Top 5 social media myths

Matthew Hodgson has written an article about the top 5 social media myths. To quote: Social media holds great advantages, whether for improving internal collaboration, communication and social learning, or for building and enhancing trust through more responsive communications with key stakeholders and clients. Unfortunately, some organisations still hold onto ...

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September 16, 2009 by James Robertson

Surveying the enteprise 2.0 landscape

Andrew McAfee writes about a recent survey into web 2.0 and enterprise 2.0. To quote: Internal uses are more popular and powerful than external ones. Adoption rates were highest for internal uses than either customer or partner one. Across all industries and geographies, the percentage of adopters reporting measurable benefits ...

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September 8, 2009 by James Robertson

Implementing enterprise micro-messaging with yammer at Océ

Bill Ives reports on the use of Yammer at Océ. To quote: The low barrier to entry helped expand the number of users. The intuitive and attractive interface also helped. Samuel said that there were only about 15 to 20 people using Twitter in the company when he introduced Yammer. ...

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September 1, 2009 by James Robertson

Enterprises should live in a mobile world

Mobile devices have changed radically. In just the last two years new devices, such as the iPhone and modern Blackberries, have transformed the ability to access the net. Gone is clunky WAP, in is an amazing user experience away from the desk. Have enterprises taken advantage of this? In this year's ...

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September 1, 2009 by James Robertson

28 reasons why organisations avoid social media

Craig Thomler has pointed to a list of 28 reasons why organisations avoid social media, and has created a "bingo" version. To quote: Below you'll find Jeff's 28 reasons arranged on a single page, ready to be downloaded and used as Social Media Bingo. If your organisation is still avoiding ...

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August 30, 2009 by James Robertson

Using audio and video on the intranet

Video and audio is part of the web, deeply ingrained in everyday browsing, whether it's a news site with audio reports, a social network with links, songs and videos suggested by friends and acquaintances, or the now-famous YouTube. As with many web technologies and trends, there are parallels between the ...

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August 30, 2009 by James Robertson

Collaboration: questions to ask

Staff and business areas often identify a need for collaboration tools, without knowing what the best solution would be. They may have some familiarity with a handful of tools, but not know how others work. As discussed in the earlier article Successful collaboration requires support, there needs to be a ...

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August 30, 2009 by James Robertson

Mitigating enterprise collaboration risks

There are many perceived and actual risks when collaboration tools are introduced within organisations. This table lists some of the key risks, and outlines options for mitigating or eliminating them. (Thanks to the participants of our 'Succeeding at collaboration' workshops for their input on this list.) RiskOptions for mitigating the risk Inappropriate ...

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August 21, 2009 by James Robertson

BTpedia – BT’s corporate wiki

Mark Morrell has written about BTpedia, BT's corporate wiki. To quote: BTpedia was created in 2007. Beta testing with users has led to a small application becoming a critical place for people to share how to do things in BT. Without advertising or publicity it has grown to over ...

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August 17, 2009 by James Robertson

Social networking on intranets

Jakob Nielsen has also written about social media on intranets. To quote: As people embrace social media in their private lives, they naturally expect to use similar tools within the enterprise. This is especially true for younger workers who use these tools in everyday life. Open communication, collaboration, and content ...

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August 17, 2009 by James Robertson

Social media on a global intranet – how do you choose?

Jane McConnell discusses social media on intranets. To quote: An intranet manager asked me recently how to prioritise ideas about social media for the intranet. They are a global organization and are currently attempting to bring all the local intranets under the same umbrella. They ran a workshop, and lots ...

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August 4, 2009 by James Robertson

The five forces of enterprise 2.0 adoption

Michael Indinopulos has written about five forces of enterprise 2.0 adoption, drawing a line between the "Kumbaya Crowd" and the "Gordon Gecko Group". To quote: The Kumbaya Crowd and the Gecko Group share a common picture of what motivates individuals. They both think it's all about maximizing personal profit. The ...

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July 24, 2009 by James Robertson

How to write a corporate Twitter strategy (…and here’s one I made earlier)

Neil Williams has published a complete corporate Twitter strategy, developed for the Cabinet Office in the UK. To quote: You might think a 20-page strategy a bit over the top for a tool like Twitter. After all, microblogging is a low-barrier to entry, low-risk and low-resource channel relative to other corporate ...

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July 22, 2009 by James Robertson

Cutting through the hype of social media

When discussing intranets and related enterprise-level software, it’s easy to get caught up in the technology. There are many features and components, so much whizz-bang functionality. It can be difficult to stay on target and focus on a piece of technology that will simply do a job that needs doing, ...

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July 21, 2009 by James Robertson

12 rules for bringing ’social’ to your business

Dion Hinchcliffe has written a post outlining 12 rules for bringing 'social' to your business. To quote: But for most of us to really get strategic value from social business, we'll need to understand the ground rules. In other words, let's ask and answer the tough questions in making this ...

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July 9, 2009 by James Robertson

FOI and implications for collaborative, crowd sourced environments

Matt Hodgson explores FOI implications for collaborative tools within government agencies. To quote: I heard a story recently about a boss who was afraid to use a wiki, even inside the walls, because it didn’t fall under the strict editorial control processes normally required for their conventional paper documents or ...

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July 2, 2009 by James Robertson

Will social media kill off the intranet in years to come?

James Bennett has written an extensive article on the impact of social tools on intranet-based communication. To quote: The intranet currently forms an integral part of the internal communication strategy in most organizations as an information provider and collaboration tool. But social media also allows collaboration, dialogue, documentation and much ...

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July 1, 2009 by James Robertson

Insights from the e20 challenges at J&J

Abigail Lewis-Bowen has written about her experiences of enterprise 2.0 at Johnson & Johnson. To quote: Coach Leaders ahead of time about the essence of communicating with these tools: praise the good, ignore the bad, be prepared to accept criticism, and never come across as critical or negative. Doing so ...

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June 17, 2009 by James Robertson

Why businesses don’t collaborate – new research report

Stewart Mader has published some research into why businesses don’t collaborate. To quote: Many businesses think they collaborate. But content professionals today are tugged in multiple directions, and expected to multi-task their way through an increasing amount of work with the help of software tools designed to make them more ...

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June 16, 2009 by James Robertson

Five wiki gardening tips

Matt Wiseley has written about wiki gardening. To quote: I wrote a few months ago about keeping the chaff out of your site with a regular Wiki Spring Cleaning. This is just one in a set of activities often referred to as Wiki Gardening. Now that it is actually ...

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June 16, 2009 by James Robertson

When it comes to enterprise 2.0, every vendor wants to own the user

Interest in enterprise 2.0 and collaboration remains high within organisations, despite the economic downturn. The range of tools in the marketplace is growing, and capabilities are improving. So far, all good. The challenge is, however, to work out where to fit these tools in the enterprise landscape. Most organisations have a ...

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June 15, 2009 by James Robertson

What is government 2.0?

Craig Thomler answers the question: what is Government 2.0? To quote: Government 2.0 grew out of Web 2.0 in an attempt to define a new approach to governing which provides governments and their citizens more direct and immediate ways to communicate, engage and collaborate enabled by Web 2.0 principles and ...

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June 11, 2009 by James Robertson

JetBlue’s test group helps enterprise wiki adoption

Stewart Mader writes about a case study of wiki use in JetBlue. To quote: The software selected provided a vehicle for JetBlue faculty to talk to one another, not just about process improvements in learning & development, but also to share photos from family vacations, weddings and birthdays. The thinking ...

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June 4, 2009 by James Robertson

Use enterprise context to enhance, not control

Nathan Wallace writes about context and control, in relation to enterprise 2.0. To quote: Enterprises are rich in both context and control, while new social media sites start completely flat and without either. By embracing and extending our strengths, enterprises can take a shorter journey to successful and mature social ...

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June 4, 2009 by James Robertson

A case study of enterprise wiki usage

Matthew C. Clarke has published an extensive enterprise wiki case study, covering the work done at CorVu. To quote: CorVu produces software that assists other enterprises to implement their strategy and to track their performance against that strategy over time. CorVu has a variety of channels for making its internal ...

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June 3, 2009 by James Robertson

A curious case of enterprise 2.0

Yuri Alkin writes about the confusion surrounding enterprise 2.0. To quote: Although 2.0 memes are everywhere, hardly any of them have generated as much controversy as Enterprise 2.0 (a.k.a. E2.0). Introduced by Andrew McAfee in 2006 and later expanded by others, the term seemed to be a slam dunk for ...

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June 3, 2009 by James Robertson

Steps to a good intranet wiki/blog

Mark Morrell has written a post on 5 simple steps to a good intranet wiki/blog. To quote: While talking to people after presenting ‘Adding value to your intranet - Intranet governance at BT‘ at Intranätdagarna 2009 in Stockholm last week it made me realise some simple steps could help an ...

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May 29, 2009 by James Robertson

Enterprise 2.0, version 2.0

Andrew McAfee has written a post on enterprise 2.0, version 2.0. To quote: I’m not satisfied with my earlier definition of Enterprise 2.0, so let’s propose a refinement (I’m sorry if this feels a bit pedantic, but clear constructs are important to academics):

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May 4, 2009 by James Robertson

Being social at work: which communications model to adopt for the enterprise?

Matthew Hodgson has written a post on communications models for enterprise 2.0. To quote: Web 2.0 technology presents the modern organisation with a plethora of means for communicating new information to staff. While some of us are now running to install wikis and blogs as a vehicle to achieve enterprise ...

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April 28, 2009 by James Robertson

Moderating internal discussion forums, blogs and other social media

When starting intranet-based online discussions in an organisation, whether they are forums, blogs, comments on articles, or internal Twitter-style tools, how should you go about moderating them and maintaining their effectiveness? Where do you begin with writing policies and guidelines on use? Should you even monitor the discussions at all? ...

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April 28, 2009 by James Robertson

10 DOs and DONTs of organizational change

Ross Dawson has posted 10 do's and dont's for organisational change. To quote: 3. Select and discover pilots Pilots are the instrument of experimentation, of trying new things within safe boundaries. Choose what new things you want to try and how to go about it, so you find out what works ...

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April 27, 2009 by James Robertson

The differences between web 2.0 and enterprise 2.0

Andrew Mcafee discusses the differences between web 2.0 and enterprise 2.0, and where his research is focusing. [Thanks to George Dearing.]

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April 27, 2009 by James Robertson

Visualization: Wikis in the enterprise

Ross Dawson posts a nice visualisation of wikis in the enterprise. To quote: Today we are continuing our series of visual representations of social media tools inside organizations, taken from our Implementing Enterprise 2.0 report. The diagram below was used in the chapter on wikis in the enterprise, to ...

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April 24, 2009 by James Robertson

10 tips for a successful wiki

James Everett has written a post outlining 10 tips for a successful wiki. To quote: There are dozens of different wikis, from free open source models to commercial enterprise packages. Use your list of criteria to research the available options and evaluate each to see how it fits your team. ...

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April 17, 2009 by James Robertson

Determining the ROI of enterprise 2.0

Dion Hinchliffe writes about the ROI of enterprise 2.0, to quote: Despite recent statistics showing that Enterprise 2.0 tools have spread to about a third of businesses globally, there remain ongoing questions being asked in the enterprise software community about the real returns that they provide to Many IT solutions ...

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April 15, 2009 by James Robertson

Enterprise web vs consumer web [2.0]: top six differences

Jeremy Chone talks about the differences between enterprise 2.0 and web 2.0. To quote: Although there is evidence that the two styles will converge in the future, enterprise and consumer Web architecture and technology are quite different today. If one talks to an enterprise application architect, he or she will ...

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March 23, 2009 by James Robertson

No collaboration without communications

Organisations are rushing to jump on board the web 2.0 bandwagon, which seem to offer a collection of affordable tools to collaborate and share knowledge. While many organisations are currently experimenting with social media tools, strong successes are still relatively rare. Consider the following scenario: an organisation introduces collaboration by piloting ...

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March 23, 2009 by James Robertson

Integrating social tools with the EUMETSAT intranet

In 2008, the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) won a commendation in the Intranet Innovation Awards. Their AJAX-based ‘Intranet Newsflash’ delivered quick bulletins of news and critical messages to users, regardless of the page on display. EUMETSAT’S intranet innovation doesn’t end there, however. A wiki for new ...

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March 4, 2009 by James Robertson

Collaboration and social media terminology?

Terminology is always muddy in emerging fields, particularly where product innovation outstrips theoretical thinking. This is very much the case in the spaces of "collaboration" and "social media". While this is hard to avoid, it's extremely problematic. Very different approaches and tools are lumped together, people discover they aren't talking about ...

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February 26, 2009 by James Robertson

Reversing the enterprise 2.0 pricing model

ReadWriteWeb has written about enterprise 2.0 pricing models. To quote: Volume-discount pricing structures are simple, tried, and true. So, why aren't they efficient? The reason is because of where returns on investment (ROIs) are located. Enterprise social computing offerings provide increasing marginal productivity as they scale, at both the individual ...

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February 26, 2009 by James Robertson

What would you put in corporate Twitter usage guidelines?

Martin Belam asks: what would you put in corporate Twitter usage guidelines? To quote: When blogging became a popular activity for both employees and employers, it wasn't long before companies were formulating corporate blogging policies. As Twitter grows and grows, and can't seem to keep out of the UK media ...

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February 24, 2009 by James Robertson

Battling ECM and E2.0

Alan Pelz-Sharpe has written a post about the conflict between ECM and Enterprise 2.0. To quote: For the past year or so there seems to have been a battlefield of sorts emerging between proponents of social networking and all things E2.0 and the more "traditional" proponents of ECM. The difference ...

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January 16, 2009 by James Robertson

Wiki myths, wiki reality

Dorthe R. Jespersen has written an articles on wiki myths, wiki reality. To quote: Although wikis have gained substantially in popularity since they first appeared some ten years ago, many enterprises still begin their wiki projects with unrealistic expectations. While researching the impact of wikis during recent work on the ...

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January 13, 2009 by James Robertson

Intranets were never meant to be so centralised

Intranets were first created as a hobby project in most organisations, meeting some small need or targeting one group of staff. The potential benefits were quickly recognised, and intranets spread throughout their organisations in an organic way. Before long, intranets consisted of thousands or tens of thousands of pages, published ...

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January 12, 2009 by James Robertson

Intranet 2.0 Q&A

Toby Ward has published a Q&A on "intranet 2.0", based on a webinar he presented. To quote: Q—What is the average cost for web 2.0 implementation? A—Total cost varies from free for open-source licensed solutions such as MediaWiki or WordPress (not including internal “brown dollars” for internal IT hours and support), ...

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January 9, 2009 by James Robertson

Social computing behind the firewall – best buy’s video case study

George Dearing has posted a link to a video case study of Blue Shirt Nation, the social networking initiative at Best Buy in the US. To quote: With all the talk about the inability to show demonstrable ROI in social computing, it’s refreshing to see a company lay out the ...

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December 16, 2008 by James Robertson

Enterprise 2.0 Executive Forum 2009

Ross Dawson of the Future Exploration Network organises truly excellent events, and the next one will be the Enterprise 2.0 Executive Forum 2009, to be held in Sydney on 24 February. To quote: The Enterprise 2.0 Executive Forum is a deeply practical day for executives who want to harness social ...

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November 11, 2008 by James Robertson

Three considerations for enterprise 2.0

Continuing my discussions about practical approaches to enterprise 2.0, I've been observing and thinking about a range of adoption patterns. Like any new technology, there are many successes, and at least as many failures. For organisations looking to benefit from enterprise 2.0, we obviously want successes. From where I stand, ...

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November 10, 2008 by James Robertson

Enterprise 2.0 – Identify problem. Determine solution. Then tools

Stephen Collins has written a post on enterprise 2.0 implementation, rounding up a number of posts including mine, and then adding his own excellent thinking. To quote: Done right, introducing Enterprise 2.0 to your organisation can be a massive positive step - but it must be done right. Successful implementations ...

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November 6, 2008 by James Robertson

Enterprise 2.0 vendors need to get more serious about mobile

Jevon MacDonald writes that enterprise 2.0 vendors need to get more serious about mobile. To quote: The truth is that the most successful Enterprise 2.0 applications will focus heavily on mobile and will take in to consideration the considerably different use cases related to how different functions use mobile devices.

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November 5, 2008 by James Robertson

Juice and Jitter

Nathan Wallace, following on from winning an Intranet Innovation Award this year, has generously shared more information on his work: Juice: An innovative and user-centric approach to IT equipment and new starters. Jitter: Experimenting with microblogging in the enterprise. (You can also see a video interview with Nathan, talking ...

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November 3, 2008 by James Robertson

Time for a reality check

Richard Dennison writes about the need for a reality check on social media tools. To quote: I’m reading an increasing amount of stuff taking swipes at social media along the lines of … it was all just hype … it’s not delivering what it promised etc. I guess it was ...

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November 3, 2008 by James Robertson

Implementing enterprise 2.0 in the real world

Now that the hype of enterprise 2.0 is starting to settle, it's clear that there are many valuable approaches that can (and should) be put into practice. Intranet and information managers are busy, however, pulled in many directions by different stakeholders. Resources are limited, and senior management visibility is often low. ...

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October 29, 2008 by James Robertson

2007 to 2008 social technographic data indicates increase In adoption

Jeremiah Owyang reports on the recent Social Technographic survey from Forrester, looking at behaviour amongst the US general population. To quote: He points out that inactives (people that cannot be reached through social technologies) has reduced from 44% to 25%. This means that three fourths of the US online users ...

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October 29, 2008 by James Robertson

Context is everything with intranet content

Richard Dennison discusses how to incorporate user-generated content into an intranet. To quote: One of the things that I can’t tell people enough when talking about user generated content in an enterprise setting is that users MUST understand the context of the information they are consuming. For example, they must ...

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October 28, 2008 by James Robertson

A scenario-based approach to evaluating social software

Tony Byrne has written an article on their scenario-based approach to evaluating social software. To quote: Explicitly or not, different Social Software products target different use cases. Understanding the business scenarios that fit better or worse for the different packages enables you to see deeper into their relative strengths and ...

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October 27, 2008 by James Robertson

Why web 2.0 doesn’t work in the enterprise (yet)

Allen Huish looks at why web 2.0 doesn't work in the enterprise (yet). To quote: 1. Not enough people in your company understand it You would not believe the number of people who I meet who don't know what a blog is, haven't tried facebook, or used a wiki (although I'd ...

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October 24, 2008 by James Robertson

The intranet innovations I would like to see in 2009

Now that we've got this year's Intranet Innovation Awards out of the way, my mind starts to turn to next year. Intranets are continuing to evolve and grow in scope, and this is what I'd like to see entered into next year's awards: Enterprise 2.0 functionality seamlessly part of the ...

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October 24, 2008 by James Robertson

Do public social networks have a place in government offices?

Craig Thomler asks: do public social networks have a place in government offices? To quote: With these mediums we put appropriate policies in place, sometimes train people on acceptable conduct and rely on trusting individuals to do the right thing, to act in their own self-interest (continued employment) and back ...

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October 23, 2008 by James Robertson

Study Confirms Our New “Connectedness” Is A Mixed Blessing

Sarah Perez reports on the latest Pew Internet & American Life Project report on connectedness. To quote: To all those who feared that technology pulls people apart, a new report from the Pew Internet & American Life Project on the American family reveals the opposite is true: today's families are ...

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October 23, 2008 by James Robertson

Enterprise software: focus on user adoption, not features

Jason Rothbart has recommended that enterprise projects focus on user adoption, not features. To quote: Effective user adoption is the absolute best predictor of enterprise software success. That was one of the key takeaways for me from the OpenAir User Conference this week. According to a study done by the Sand ...

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October 22, 2008 by James Robertson

What makes a Wiki?

Gadgetopia has written a post asking: what makes a wiki? To quote: Way back in the day, when wikis were new and I was messing around with early versions of Twiki (we had to GlueWordsTogether to make links…), wikis had some prety clear differentiators. I agree that the lines between wikis ...

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October 12, 2008 by James Robertson

Intranet 2.0 survey: benefit from being involved

Toby Ward from Prescient Digital Media has kept open his intranet 2.0 survey, to ensure that the widest possible coverage is obtained. This is a very timely piece of research, and well worth being involved in, as 10 minutes of your time will give you a copy of the full ...

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October 10, 2008 by James Robertson

Micro-blogging in the enterprise: an idea whose time has come?

Ross Dawson asks whether the time has come for micro-blogging in the enterprise. To quote: So something like Twitter combines elements of the best of both worlds. It’s like email in that it’s broadcast, though you choose who you receive messages from, and you don’t need to read everything. You ...

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October 10, 2008 by James Robertson

The business case for Enterprise 2.0

Oscar Berg has written about the business case for Enterprise 2.0. To quote: Travel (and environmental) costs will decrease as a lot of face-to-face meetings can be replaced with virtual meetings Efficiency and productivity will increase as we get faster access to the information we need to carry out our tasks ...

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September 29, 2008 by James Robertson

Should knowledge workers have enterprise 2.0 ratings?

Andrew McAfee asks: should knowledge workers have enterprise 2.0 ratings? To quote: So one approach would be to graph where everyone stands within the organization along six dimensions: authoring, editing, interacting, tagging, uploading, and positive feedback. A simple radar graph would instantly show were an individual is on each, based ...

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September 29, 2008 by James Robertson

What intranet CMS’s can learn from wikis

The "Wiki Way" is getting some traction at the moment, and it's often positioned as the replacement for "old fashioned" methods of publishing. In particular, wiki advocates target the limitations and failures of web content management systems, the tools most often used to publish and manage corporate intranets. Now, wikis are ...

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September 23, 2008 by James Robertson

Announcing the winners of the 2008 Intranet Innovation Awards

The winners of this year's Intranet Innovation Awards have now been announced. Global in nature, these awards celebrate new ideas and innovative approaches to the enhancement and delivery of intranets. Uniquely, the awards recognise individual intranet improvements, and not intranets as a whole. The awards are about improving all intranets, ...

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