Blog category: Content management

May 23, 2008 by James Robertson

Content is not data

Seth Gottlieb argues that content is not data, and that "unstructured data" is not a very helpful term. To quote: Content has context. In addition to who wrote the content, where it appears also matters. We care greatly how content is classified and organized because we want to make it ...

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May 16, 2008 by James Robertson

How to improve intranet content? (a mindmap)

There are many ways of improving the quality and value of intranet content. To progress discussions on this topic, we've produced a mindmap that brings together almost a hundred ideas. Download the PDF ...

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May 15, 2008 by James Robertson

Enhancing dashboard value and user experience

Joe Lamantia has published the fifth article in his series on dashboards and portals. To quote: Portals gather and present content from a wide variety of sources, making the assembled items and streams more valuable for users by reducing the costs of content discovery and acquisition. By placing diverse content ...

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May 12, 2008 by James Robertson

Don’t try to boil the content ocean

The phrase 'trying to boil the ocean' refers to tasks that are clearly and heroically impossible. This is exactly what most teams take on when they try to get every intranet page up to the same high standard. In the earlier article titled Intranet authoring: a hobby?, the role of ...

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May 7, 2008 by James Robertson

Wikis in the Enterprise

Wikis are spreading like wildfire within organisations, driven by their quick setup and comparatively easy use. As yet, however, little has been written on how to make wikis work well. That is why the new report from J. Boye, titled Wiki in the Enterprise is so valuable. Many have written ...

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April 25, 2008 by James Robertson

More reasons that a content management company will go out of business

George Dearing has listed more reasons that a CMS vendor will go out of business. To quote: The next five reasons on my list come from an ECM executive who asked to remain anonymous because he said it would be too obvious which company he's talking about, and he's already ...

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April 21, 2008 by James Robertson

Benefits of plain english URLs

Gadgetopia has written about the benefits of plain english URLs in a CMS. To quote: The plain-english URLs are more memorable to the customer, and they impart some meaning. When picking URLs, we envison someone at the client’s firm reading the URL to someone over the phone. How easy is ...

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April 14, 2008 by James Robertson

Top 5 reasons a content management company will go out of business

George Dearing has written a list of 5 reasons a CMS vendor will go bust. To quote: Several months ago a content management vendor told me that the oncoming recession was causing it problems with revenue generation. I said perhaps, but it's also possible its problems were related to the ...

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April 10, 2008 by James Robertson

Menuing in content management: implicit vs. explicit

Gadgetopia has written an article on implicit vs explicit menuing, when using a CMS. To quote: Navigation is often a pain when it comes to content management. Now, don’t confuse “navigation” with information architecture — that grand plan of what goes where in relation to what. By “navigation,” I mean “menuing.” ...

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April 8, 2008 by James Robertson

In-context vs back-end authoring

Most modern content management systems provide two different ways of editing site content: in-context editing and back-end editing. While in-context editing is often seen as 'sexier', each method has its strengths and weaknesses. This briefing will explore these two editing options, providing advice on when to use them in practice. In-context editing In-context ...

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April 8, 2008 by James Robertson

Clean up your LDAP or Active Directory

A lot of intranet and portal projects aim to deliver functionality related to personalisation or customisation. This may involve tailoring information based on staff role, delivering news relevant for specific offices, or limiting access to information based on seniority. Any of these capabilities requires the system to know who staff are, the ...

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April 3, 2008 by James Robertson

A case for Movable Type as your Intranet

Gadgetopia have written an article on using Movable Type as your intranet. To quote: Here’s a fact: intranets don’t have to be crazy-complicated. Intranets are fundamentally about sharing simple information, which is not as hard as some people make it out to be. As simple as this is, most organizations ...

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April 2, 2008 by James Robertson

Think like a user

Ann Rockley has written an article on thinking like a user when designing documentation. To quote: When assembling a document (or creating the required information the first time), it’s important to ask not ‘what do I need to see here?’, but ‘what does the user need to see here?’. The ...

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March 31, 2008 by James Robertson

Composite pages and embeddable content

Gadgetopia have posted an article on composite pages and embeddable content. To quote: A composite page is a single page, made out of pieces. Your users can add a “Page” to the system, then add “Sections” to the page. They can pick from different types of sections, like “text with ...

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March 25, 2008 by James Robertson

Measure twice, cut once with web CMS

The CMS Myth have published a piece on measure twice, cut once when it comes to CMS projects. To quote: Carpenters, of all people, have a great saying, one that everyone responsible for a CMS project should tattoo on their forearm, or at least write on their office wall in ...

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March 18, 2008 by James Robertson

The Content Wrangler Community

A new social network for content management folk has been recently launched: The Content Wrangler Community. It's early days yet, but anything that helps to connect those working in this challenging field must surely be helpful. Connect up and start chatting...

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March 6, 2008 by James Robertson

Enhancing dashboard value and user experience

Joe Lamantia has written an article on enhancing dashboard value and user experience, the fifth in a series of articles on designing portals. To quote: Portals gather and present content from a wide variety of sources, making the assembled items and streams more valuable for users by reducing the costs ...

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March 3, 2008 by James Robertson

A moderated approach to user-generated content

Marisa Peacock has written an article on moderation and user-generated content. To quote: Adding it all up, user-generated content isn’t the menacing monster that legal feared it to be, after all. In fact, with more people moderating than generating, it seems that user-generated content is apt to be more self-censoring ...

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February 28, 2008 by James Robertson

Open challenge to CMS vendors

CMS products have come along way in the last five years in terms of functionality and usability. They now (mostly) deploy quickly, are reasonably easy to use, and are a lot cheaper. This is all good. As I've discussed many times, the usability of CMS products is crucial, and there ...

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February 26, 2008 by James Robertson

Clarify. Simplify. Implement.

Nathan Wallace has written about his clarify - simplify - implement approach to information management. To quote: Relentlessly question, review and challenge the processes and solution being developed. Drive for consistency. Search for well-known models or applications you can copy. Don't be afraid to change basic assumptions, where simplicity can ...

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February 25, 2008 by James Robertson

Designing your information architecture for content reuse: five best practices

Amber Swope has written an article on content reuse. To quote: The increasing popularity of Darwin Information Typing Architecture (DITA) means that more users within an organization are looking to repurpose and reuse content across the enterprise. To realize the promise of reuse with DITA, you must optimize the mechanisms ...

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February 22, 2008 by James Robertson

Wiki markup: the followup

It seems that despite my inflammatory post arguing that wiki markup must die, I haven't yet been tied to a stake and set fire to. In fact, I've received quite a few emails strongly agreeing with my position, and in lieu of working commenting, I'll share a few in ...

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February 21, 2008 by James Robertson

The RFP is dead! Long live the RFP!

Seth Gottlieb has written an entry on effective RFP processes. To quote: There has been an interesting thread on the CM Professionals mailing list discussing the efficacy of an RFP. Many participants cited frustration with an RFP process that wastes people's time with unnecessary formality and the pretension of an ...

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February 19, 2008 by James Robertson

Wiki markup has no future

Ok, I'm going to confront the elephant in the room: wiki markup has no future. I know I'm going to burnt at the stake by all the wiki fanatics, but let me give a few reasons... Back to the future Back in the bad old days, you needed to know all those ...

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February 14, 2008 by James Robertson

Death to the RFP?

When I posted my recent article on Time needed to select a CMS to the CM Pros mailing list, it generated a lot of discussion. This included a number of people who questioned whether organisations should be going through a RFP/tender process at all. I thought I would ...

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February 13, 2008 by James Robertson

How many people does it take to screw in a content management system?

The CMS Myth have posted an item on the roles needed in a CMS project. To quote: I'm the first to agree with limiting the number of cooks in the kitchen, yet it's hard to ignore the fact that building websites today does require more specialized skills (and processes that ...

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February 11, 2008 by James Robertson

Component content management: what is it and why does It matter?

Paul Trotter has written an article on component content management. To quote: In this article, I will try to explain what content management is and how it can help your organization more efficiently write higher quality and more effective documentation, re-use and share content across documents, have strict control over ...

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February 9, 2008 by James Robertson

Time needed to select a CMS

It will always take longer than hoped to select a new content management system. While an 'accelerated' approach can be taken, the reality is that somewhere between 6 and 12 months will probably be needed, from beginning to end. To help clarify this statement, this briefing provides a breakdown of the ...

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February 8, 2008 by James Robertson

Content managers: extract the full benefits of structured authoring

Eric Kuhnen has written an article on structured authoring, focusing on DITA in particular. To quote: DITA's design for content reusability is akin to an interchangeable part in manufacturing. In industrial manufacturing, a part is considered interchangeable if each and every copy is identical to the original. In content manufacturing, ...

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February 7, 2008 by James Robertson

The top ten mistakes of web CMS projects – and how to avoid them

Michael Silverman has written an article on the top ten mistakes of web CMS projects. To quote: Maybe you are beginning to think about developing a content management systems for your organization's website. Or maybe you are just about to start a CMS project. In either case, you are probably ...

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February 1, 2008 by James Robertson

Pain in the SaaS? When your traditional software vendor hosts your application

Tony Byrne has written an article on software-as-a-service models for CMS products. To quote: As a buyer you should understand that contracting with a supplier simply to host and customize traditional software is not the same thing as working with a well thought-through, "native" Software-as-a-Service (SaaS) solution that was built ...

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January 31, 2008 by James Robertson

Changing nature of intranet content

Richard Dennison writes about the changing nature of intranet content at BT. To quote: ALL content is collaborative - what varies is the degree of collaboration involved in the four steps outlined above. So, even content that we had previously defined as 'static' (e.g. an HR policy document) will have ...

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January 17, 2008 by James Robertson

Bottom-up approach to taxonomy development

Simon Goh has written about a bottom-up approach to taxonomy development. To quote: In my previous post, I brought up a topic on the implementation challenges of taxonomy and suggested a few points on overcoming pitfalls for multi-faceted taxonomy implementation. This time round, my reflection is based on ground 0, ...

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January 14, 2008 by James Robertson

Are you making the right CMS promises?

The CMS Myth has written a piece asking: are you making the right CMS promises? To quote: We talk a lot about the expectation gap between vendors that beat the drum of 'out of the box,' and 'easy' compared to the reality on the ground of a complex implementation. But ...

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January 8, 2008 by James Robertson

To structure or not to structure

Gadgetopia have written a superb post on the pros and cons of structuring content in a CMS. To quote: We were meeting with a client the other day about applying some content management to their Web site. We came upon a page of “business partners.” It had a repeated HTML ...

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January 7, 2008 by James Robertson

Pick the right content management approach

Tony Byrne writes about picking the right content management approach. To quote: The lines between all content technology families are notoriously blurry. This is especially true of portals, Enterprise Content Management (ECM) systems and Web Content Management (WCM) system, where there's lots of overlap in vendors, product functionality, and marketing ...

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December 21, 2007 by James Robertson

Twelve Predictions for 2008

CMS Watch has published their twelve predictions for 2008. To quote: It's that time of year again. The CMS Watch analyst team ponders what to expect next year, and offers 12 predictions that we think will shape content technologies in 2008.

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December 19, 2007 by James Robertson

A holiday CMS wishlist

Tony Byrne has published his holiday wishlist for CMS products. To quote: A broad set of plain old java objects for core content technology services (to run in any of our favored JVMs), which we can deploy independently of each other on an a' la carte basis to create our ...

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December 4, 2007 by James Robertson

All universities are equal…

Adriaan Bloem has written a post about university websites. To quote: Usually, where universities come from is the same: academia was among the early adopters of the nascent technology and many ventured out on the web in the early nineties. With the archipelago of departments, institutes, faculties, over a decade ...

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December 3, 2007 by James Robertson

Content approval workflow for the intranet

Simon Goh asks: do we need workflow for intranets? To quote: In my opinion, organisations need to adopt an open culture towards the sharing of information. A culture that permits mistakes and then improvements as a collective organisation. And in an Intranet environment, this means no content approval workflow. I agree ...

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November 29, 2007 by James Robertson

CMS business case

Seth Gottlieb has written a post on creating a CMS business case. To quote: In my opinion, the business case discussion should be around the content itself - not the technology used to manage it. This is a difficult conversation to have for a number of reasons. First of all, ...

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November 26, 2007 by James Robertson

The four disciplines of content management

Gadgetopia have published their definition of the four disciplines of content management. To quote: A lot of stuff gets lumped under the heading “content management.” In my experience, however, all the technical activities under the banner of content management can general be broken out into four disciplines.

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November 11, 2007 by James Robertson

Planning & sustaining wiki-based collaboration projects

Maish Nichani has written an article on planning wiki-based collaboration. To quote: Many organizations are experimenting with wiki-based collaboration projects. But only a small percentage of these projects make it past the initial excitement or pilot phase. One of the reasons for the drop-off is that there's not enough thought ...

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November 2, 2007 by James Robertson

Connectors for dashboards and portals

Joe Lamantia continues his series on connectors for dashboards and portals. To quote: The building block system includes several types of Connectors that make it possible for designers and architects to link the different areas of a Dashboard together via a consistent, easily understandable navigation model. The system also ensures ...

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October 20, 2007 by James Robertson

Content management skills

Ann Rockley has written an article listing required content management skills. To quote: I'm often asked what type of skills someone would need to succeed in the area of content management. The following is a top-level list. It is not necessary to have all these skills, the list indicates some ...

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October 20, 2007 by James Robertson

Identical vs derivative reuse

Ann Rockley has written an article on identical vs derivative reuse. To quote: Reuse can bring many content benefits to an organization including increased productivity, reduced costs, greater consistency, more usable content. But is reuse really realistic? Don't you need to modify content for the channel (e.g., web, print) or ...

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October 13, 2007 by James Robertson

Collaboratively creating CMS scenarios

A month or so ago I published an article on creating CMS scenarios, for use during vendor demonstrations. This week, as part of one of the many selection projects I'm involved in, I took a different approach to creating the scenarios. The context was ...

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September 27, 2007 by James Robertson

Building block definitions (containers)

Joe Lamantia continues his series on designing portals, by looking at building block definitions. To quote: The different kinds of Container blocks in the system play different roles, based on their relative size, in the overall effort to construct dashboards or portals. The smaller blocks--Tiles, Tile Groups, and Views

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September 27, 2007 by James Robertson

Do you need an ECMS, WCMS, or a portal?

Tony Byrne has written an article exploring the business cases for ECMS, WCMS and portal. To quote: You want to find a good fit with your business objectives. First that means figuring out which type of technology will provide the biggest near-term value. Then it means knowing what type of ...

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September 26, 2007 by James Robertson

How to make the most out of a vendor demo

Seth Gottlieb has written a superb entry on running CMS vendor demos. To quote: After you watch a couple of vendor demos, it doesn't take long to realize that the performance of the demo (how well the presenters know the product and how well they understand and connect with the ...

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September 18, 2007 by James Robertson

CMS and user-generated content?

I'm chairing a conference on content management at the moment, thus the flood of CM related posts. One of the topics that has repeatedly come up is web 2.0 and user-generated content in specific. The question was raised: what do content management systems provide in this space? The answer is: not ...

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September 17, 2007 by James Robertson

What does a web CMS do?

In a lot of the work that I'm doing at the moment, I'm seeing very ambitious goals for content management system (CMS) projects. Bundled up in the project are many different capabilities, beyond just page publishing functionality. This is causing a lot of problems. Organisations are going out to market looking ...

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September 11, 2007 by James Robertson

The price of staying in the CMS game?

I've just released an article titled: Does your CMS vendor have product expertise? Following on from that, I would argue that this is now the "ante" for CMS vendor to stay in the game, and will be one of the major differentiating factors in terms of who survives, and who ...

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September 10, 2007 by James Robertson

Does your CMS vendor have product expertise?

Choosing a content management system (CMS) is not just about finding the product with the right functionality. It's also about dealing with a vendor who can support your needs for the lifetime of the solution. You need to be confident that there will be more than just help-desk support - the ...

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September 10, 2007 by James Robertson

Using scenarios to select a CMS

Scenarios are narrative descriptions or stories that concisely outline how something will work in practice. In the context of a content management system (CMS) project, scenarios are a very effective way of documenting key CMS requirements, and they complement the formal lists of functional requirements typically found in tender documents. Content management ...

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August 31, 2007 by James Robertson

Will podcasting survive?

Alex Iskold has written an interesting article that asks: will podcasting survive? To quote: What is going on with podcasting in general? We certainly no longer hear about it as much as we did in the past. Is it because it simply became part of our culture that we take ...

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August 19, 2007 by James Robertson

Centralized or distributed?

Alan Pelz-Sharpe has written an item on centralised vs distributed approaches to ECM. To quote: I was trawling through some old presentations the other day - when I came across a couple that were given at crisis points in major ECM implementations. What struck me about these was the focus ...

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August 19, 2007 by James Robertson

A lexicon for document analysis

Tony Byrne has written an article on the confusion of terminology in the content management industry. To quote: One of the challenges of any content technology project is standardizing on a particular set of terminology. Without that, you risk confusion among the business users, developers, managers, vendor staff, and consultants ...

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August 4, 2007 by James Robertson

The CMS marketplace is starting to crystallise

"We're extremely busy, and so are all the other vendors." This is what I heard from a number of the vendors at the recent Open Publish conference in Sydney. More than just being busy, many vendors now have their "pipeline" of work fully committed through to October, or beyond. As a ...

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August 2, 2007 by James Robertson

It costs $5mil to write a CMS

There are a lot of content management system (CMS) products in the marketplace, over 140 in Australia alone. There are new products springing into existence even as this is written. As discussed by Seth Gottlieb, there are also an uncounted number of homegrown CMS packages, developed by individuals ...

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July 27, 2007 by James Robertson

What makes a content management system?

Gadgetopia has published an article exploring what differentiates a home-grown publishing tool from a CMS. To quote: I got to thinking the other day: exactly when do you have a "content management system?" We've all built apps that manage content, but when do you graduate from a "relational database with ...

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July 27, 2007 by James Robertson

Homebrew CMS

Seth Gottlieb has written an article about the perils of writing a homebrew CMS. To quote: I have seen (and replaced) enough home-grown content management systems to know that they are not as easy to build as you would think. As a software architect, I understand the temptation. You just ...

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July 25, 2007 by James Robertson

Introduction to the building blocks

Joe Lamantia continues his series on the building blocks methodology for designing portals. To quote: Part 1 of this series "The Challenge of Dashboards and Portals" discussed the difficulties of creating effective information architectures for portals, dashboards, and tile-based information environments using only flat portlets, and introduced the idea of ...

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July 22, 2007 by James Robertson

Is the personalised intranet portal dying?

Toby Ward has written an article on issues with personalised intranet portals. To quote: Very few organizations have actually enacted or properly implemented user personalization once they've purchased a portal product. Most employee portal implementations feature customization. The difficulty with personalization is that it requires a phenomenal amount of work ...

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July 17, 2007 by James Robertson

Where collaboration tools fit in (Brisbane, Melbourne, Sydney)

To meet the huge level of interest in collaboration at the moment, we've organised three more sessions on Where collaboration tools fit in, with dates as follows: Brisbane (12 September 2007) Melbourne (25 September 2007) Sydney (10 October 2007) To quote: With the rapid spread of collaboration tools such as SharePoint, the ...

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July 6, 2007 by James Robertson

ECM and integration

Alan Pelz-Sharpe has written a blog entry on the issues with ECM and integration. To quote: "Integration" is a hot topic with Enterprise Content Management vendors these days. But just like terms such as BPM or SOA, integration can many things to many people. The current focus on integration stems ...

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June 20, 2007 by James Robertson

Personalisation vs segmentation

'Personalisation' is a term very much in fashion at present. It is used by vendors to sell their products, and promoted by website and intranet managers as a way of delivering a brave new era of functionality. Separate from debates regarding the merits and approaches to personalisation, there is ...

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June 20, 2007 by James Robertson

Do staff make use of personalisation features?

Due to technology improvements, personalisation is a growing feature in both intranet and portal usage. Organisations around the world have already made their first forays into personalisation, however many more organisations are questioning what to personalise and how to go about it. So who is using personalisation and how effective it ...

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June 14, 2007 by James Robertson

CMS deployment patterns

Seth Gottlieb has written an excellent article on CMS deployment patterns. To quote: One of my favorite terms in the world of Web Content Management is "baking vs. frying," which refers to when presentation templates are applied to render pages out of structured content. Baking style rendering systems generate pages ...

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May 31, 2007 by James Robertson

How to select a CMS

Seth Gottlieb has written an item on how to select a CMS. To quote: A while back, I wrote a post on selecting a CMS. I have since gotten requests for more step by step instructions. While, the process is not so formulaic that it can be written into a ...

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May 25, 2007 by James Robertson

CMS questions (Kuala Lumpur, Malaysia)

I've just run a two-day Web content management workshop in Kuala Lumpur, Malaysia. These were the big questions raised by participants, for the record: Collaboration tools? Who owns the website? Sharepoint? Publishing multiple websites using a CMS? Translation of content? Online surveys as part of a CMS? Language selection? Search engine? How to analyse requirements? Vendor selection? How to convince/engage CMS ...

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May 24, 2007 by James Robertson

The anatomy of a help file: an iterative approach

Mike Hughes has written an article on creating online help. To quote: This article presents an approach to Help file design that focuses on creating a task-centered user experience and accommodates an iterative development strategy. This methodology allows the introduction of user assistance into early test phases --- not only ...

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May 19, 2007 by James Robertson

Ten steps to a successful vendor demo

Tony Byrne has written an article on organising successful vendor demos. To quote: I've been attending a lot of vendor demonstrations on behalf of clients recently. These are in-person demos, typically following a tight script, after a set of vendors has been down-selected following written proposals. More often than not, ...

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May 17, 2007 by James Robertson

Increasing portal adoption with user scenarios

Paul Bryan has written an article on increasing portal adoption with user scenarios. To quote: Low user adoption of company portals -- a common complaint these days as many companies upgrade their extranets and intranets -- is often a result of focusing on technical requirements rather than the real-life context ...

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May 17, 2007 by James Robertson

Where collaboration tools fit in (Canberra, 3 July 2007)

We've just organised the first in our new round of afternoon sessions, titled Where collaboration tools fit in. Scheduled for Canberra on July 3, this is what we'll be covering: With the rapid spread of collaboration tools such as SharePoint, the opportunity for new approaches to intranets and information management ...

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May 13, 2007 by James Robertson

Compliance is not a big driver for ECM

Alan Pelz-Sharpe has written a blog post outlining his observation that compliance is not a big driver for ECM in practice. To quote: I have thought this for a long time, and my personal experience in consulting confirmed this, but polls and analysis by my industry peers say otherwise. From ...

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May 13, 2007 by James Robertson

Usability of content management systems is discussed on multiple continents

Rahel Bailey has posted a discussion on CMS usability, as a followup to my recent article. To quote: James Robertson of Step Two Designs just published an article on the 11 usability principles for CMS products. As usual, James has said what needs to be said about the topic, simply ...

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May 7, 2007 by James Robertson

11 usability principles for CMS products

The functionality of the content management system (CMS) is obviously a key deciding factor when purchasing a new product. Equally important is the usability of the CMS. If staff, particularly authors, cannot easily make use of the CMS, then the system will never be a success, regardless of how powerful ...

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April 30, 2007 by James Robertson

Taxonomy and metadata strategies for effective content management (June, Australia)

Taxonomies are a hot topic at present, with many organisations exploring how these can be used to coordinate practices across organisations and to integrate business systems. While the word 'taxonomy' is often used, it is often less clear what this means in practice, and how to make it all work. For ...

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April 24, 2007 by James Robertson

What is web 2.0 CMS (part 2)

Seth Gottlieb and Brice Dunwoodie continue their series on web 2.0 CMS. To quote: In the first article in this series we discussed in practical terms our take on meaning of Web 2.0 as it relates to content technologies. In this article, we describe the three key constituencies of Web ...

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April 20, 2007 by James Robertson

Companies slow to adopt advanced portal technology

Toby Ward shares that companies are slow to adopt advanced portal technology. To quote: According to a new Gartner report on portals, "Portals Are the Swiss Army Knives of Enterprise Software," more than 50% of portal deployments (70% probability) are first generation portals with technology and features developed in the ...

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April 19, 2007 by James Robertson

What is web 2.0 content management? (Part 1)

Seth Gottlieb and Brice Dunwoodie have written an article on web 2.0 content management. To quote: With all the hype that Web 2.0 has gotten, many companies are now looking at their existing Web CMS and wondering whether it meets the new paradigm's needs or merely traps them in an ...

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April 18, 2007 by James Robertson

Four words to drop from your RFP — and one to add

Tony Byrne has written a post on four words to drop from your RFP. To quote: In product selection, as in life, the key to differentiating among possible alternatives is precision. Vague, wordy RFPs (or "tenders" for our international readers) beget vague, wordy responses. Taking a scenario-based approach can help ...

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March 30, 2007 by James Robertson

Question CMS consolidation

Graham Oakes has written an article that questions whether to consolidate websites. To quote: Many organizations are looking at a portfolio of dozens of content management systems running somewhere on their network. From sheer tidiness alone, it'd be nice to have a shorter list. And such tidiness can have real ...

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March 20, 2007 by James Robertson

Why [some] tech writers don’t like content management

Rahel Bailie has written an entry on why some tech writers don't like CMS. To quote: Moving to content management means a big shift in the way technical communicators work and the way they think about their work. With some sweeping generalizations (because the very nature of "top ten" lists ...

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March 20, 2007 by James Robertson

State of the art for enterprise portals

Janus Boye has written an article on the state of the art for enterprise portals. To quote: As our understanding of portal technology has evolved we've elaborated a set of common, sometimes decisive, portal scenarios that describe different business problems. These scenarios, however, range widely from the simple to the ...

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March 8, 2007 by James Robertson

Masood Nasser has written an article on content management and information architecture. To quote: To implement a successful content management system, we have to go beyond business process and technology and understand how the organization, as an organism, interacts with and uses its content. Four factors are crucial to ensuring ...

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February 24, 2007 by James Robertson

Wikipatterns

There is a new site devoted to the adoption of wikis, called Wikipatterns. To quote: Wikipatterns is not an instruction manual, it's a set of tools. It's examples of techniques that have helped people, and of situations that people have found themselves in that they wished they hadn't. We want ...

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February 24, 2007 by James Robertson

Assessing vendor demos

I'm doing a lot of work at the moment helping organisations select a content management system. One of the key aspects of this is making sure that our clients get to fully understand the strengths and weaknesses of each product, and the vendor demos the major way of achieving this. The ...

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February 24, 2007 by James Robertson

Vendor briefings, take two

Tony Byrne has posted a followup to his earlier entry on vendor briefings. To quote: Sure, ideally you'll work in partnership with your vendors, but you should also set high expectations for delivery -- and candor. At the end of the day, it still falls to you to take responsibility ...

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February 23, 2007 by James Robertson

Roadmap magic: protecting yourself from the analyst influence game

Tony Byrne has written an entry about how to see through CMS vendor hype. To quote: I can say with certainty that the gap between how vendors and customers see the same product has never been wider. There are many reasons for this, but let me dwell for a moment ...

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February 20, 2007 by James Robertson

Smart scoping for content management

Joe Lamantia has written a post on scoping CMS projects, providing an entirely new way of looking at the process. To quote: Two misconceptions - and two common but unhealthy practices, discussed below - drive most content scope estimates. First: the scope of content is knowable in advance. Second, and ...

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February 14, 2007 by James Robertson

Tending your CMS garden

Jim Howard has written an article on managing the CMS on an ongoing basis. To quote: Non-technical contributors use a content management system to add and modify web content. However, an enterprise also needs to add to and modify the system itself to enable changes to the website that weren't ...

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February 1, 2007 by James Robertson

CMS and change: between optimism and pessimism is realism

Emma Hamer has written the first part of an article on CMS and change. To quote: Content Management systems have a similar potential to ERP software, and that is to revolutionize the way organizations do business. The impact of a CMS project reaches deep into the organization, and is a ...

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January 30, 2007 by James Robertson

Forrester Wave vs. component content management

Ann Rockley and Steve Manning have written an article on component content management. To quote: The recent discussion on the absence of Component Content Management in the recent Forrester Wave Report: Content Centric Applications, Q1 2006 report was very interesting. It provoked a lot of discussion on whether or not ...

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January 30, 2007 by James Robertson

Don’t let your CMS get a bad rap

Sara Redin has written an excellent article on avoiding CMS implementation problems. To quote: CMS project managers face a dilemma. For a project to succeed, contributors need to embrace the system. However, when confronted with a new CMS your business colleagues are, understandably, not interested in understanding the system but ...

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January 25, 2007 by James Robertson

Things that go bump in your CMS project

Rita Warren has published the results of a survey into CMS challenges. The top five were: Clarifying business goals Gaining and maintaining executive support Redesigning/optimizing business processes Gaining consensus among stakeholders Properly scoping the project Not a hugely surprising list, but good to see, even if the tiny size of the survey (33 responses) ...

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January 17, 2007 by James Robertson

Predictions for 2007: The elusive quest for simple

The CMSWatch team have published an article on their content management predictions for 2007. To quote: What does this year hold for content technologies? As the holiday season winds down and we all gear up for 2007, we offer 12 predictions for the next 12 months. On the whole, ...

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January 17, 2007 by James Robertson

The BBC’s fifteen web principles

Tomski has published a list of the BBC's fifteen web principles. To quote: We developed these as part of the BBC2.0 project. I've been meaning to publish them for a while since they were signed off by the BBC board. They're perpetually draft. [Thanks to Brendan Quinn.]

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January 15, 2007 by James Robertson

Personalisation survey: 300 and counting

We've had a huge response to our 60-second survey on user-driven intranet and portal personalisation. Over 300 people have responded to the survey, with 47% having implemented personalisation features (and 53% without personalisation). So we're getting a great cross-section of intranets and portals. I'd still like to get double the ...

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