For two years now we've been running our Intranet Leadership Forum in Australia, providing a professional community for intranet teams. This is hugely enjoyable to run, and I think there's a lot of value to be gained from these types of groups. I'm therefore very excited to hear that J. ...
Blog category: Conferences & presentations
November 14, 2008 by James Robertson
Serena to talk at the NSW KM Forum
Just a quick note to say that Serena Joyner (the KM lead in our growing team) is speaking at the NSW KM Forum on Tuesday 25th November. This is what she'll be covering: Collaboration on the frontline – the challenges and some success stories We will look at some case studies ...
November 6, 2008 by James Robertson
Next Tuesday in Canberra: Intranet Innovation Awards Roadshow
Just a quick reminder about the Intranet Innovation Awards Roadshow in Canberra next Tuesday (November 11). It's a free session, and we already have 90 signed up. There's still space for a few more, but we need to know now. Where: Canberra When: Tuesday, 11 November 2008, 2-4pm Cost: Free Sign up: ...
November 5, 2008 by James Robertson
Intranet Innovation Awards: Melbourne (December 4)
We've now organised an Intranet Innovation Award Roadshow event for Melbourne, providing a free afternoon session sharing insights and ideas from this year's winners. Discover approaches that can be reused in your ...
October 27, 2008 by James Robertson
Intranet Innovation Awards Roadshow: Brisbane
We've now organised a Intranet Innovation Award Roadshow event for Brisbane, providing a free afternoon session sharing insights and ideas from this year's winners. Discover approaches that can be reused in ...
Tags: awards, brisbane, innovation, Intranets
October 22, 2008 by James Robertson
Intranets & Social Media Workshops for Communicators (Sydney, October 28)
Just a quick note to say that it's not too late to sign up for the intranet workshop I'll be running in Sydney on October 28. Organised by Melcrum, this will cover intranet strategies from a comms team perspective. Topics covered include: understanding intranets understanding staff needs delivering successful intranets innovative intranets your intranet questions ...
October 15, 2008 by James Robertson
Intranet Innovation Award Roadshow: Canberra
This is the first of the Intranet Innovation Award Roadshow events, free afternoon sessions sharing insights and ideas from this year’s winners. Discover approaches that can be reused in your organisation, ...
August 31, 2008 by James Robertson
Off soon to London, Copenhagen and San Jose
It's now just over a week until I start into my next around-the-world trip. This time I'll be visiting London, Copenhagen and San Jose. The main reason for my trip is to run a two-day intranet masterclass in Copenhagen (17-18 September). This will cover all my latest intranet thinking, ...
August 8, 2008 by James Robertson
How we work (2): in-house workshops
This is part 2 of our ongoing series that explains how we work and what services we provide as a business. We spend a lot of time on planes, keynoting conferences and running workshops across the globe, including in Australia, New Zealand, S-E Asia, Europe and the US. The workshops are ...
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August 7, 2008 by James Robertson
Two workshops at KMWorld & Intranets 2008 (San Jose, September 23-25)
I'll be participating heavily this year in the KMWorld & Intranets 2008 conference, held in San Jose on September 23-25. In addition to presenting on a number of topics, I'll be running two workshops: W5 – Strategies for Innovative Intranets 9:00 a.m - 12:00 p.m While the concept of the intranet as ...
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July 6, 2008 by James Robertson
Some spare time in Europe
As mentioned in my last post, I'll be running a workshop in Denmark in September (before heading across to present at KMWorld & Intranets in San Jose). I'd like to make the most of the 24-hour flight from Australia to Europe. I'll have some time free on the week ...
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July 6, 2008 by James Robertson
“Delivering Innovative Intranets” comes to Denmark in September
In September I'll be presenting a two-day intranet workshop in Denmark (17-18 September 2008). Organised by IntraTeam, this is going to be a great event, for both novice and experienced teams. A wide range of topics will be covered, including all my latest thinking: evolution of intranets understanding staff needs 6x2 methodology ...
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June 27, 2008 by James Robertson
Last chance for Presentation Zen in Sydney
| View Despite the late notice, we've had registrations flooding in for the Presentation Zen session ...
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June 19, 2008 by James Robertson
Open Publish 08 (Sydney, July)
Registration for Open Publish 08 is now open, and it's not to be missed. This has evolved into the definitive content management conference within Australia, covering web content management, structured (XML) content, content strategy and much more. Run by practitioners for practitioners, this isn't a hollow excuse for vendor pitches ...
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June 12, 2008 by James Robertson
Presentation Zen comes to Sydney (4th July)
| View For a long time now I've been an avid reader of Presentation Zen, ...
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May 23, 2008 by James Robertson
The Australian CMS marketplace [+ audio]
| View We do a lot of work helping organisations select a suitable content management system (CMS), ...
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May 15, 2008 by James Robertson
WIPA Usability and Eyetracking Seminars (Canberra, Sydney, Brisbane)
Spreading the word on behalf of the WIPA committee: WIPA is presenting an afternoon seminar on the use of the latest eyetracking technologies and the challenges of ensuring usability when an Agile Development process is used for developing websites. The two speakers are Dr Peter Brawn and Dr John Eklund, who are both experienced ...
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May 9, 2008 by James Robertson
Intranet questions (Wellington, NZ)
The last two days I've been running a workshop in Wellington, New Zealand. A great group, and very vigorous discussions and debates. As ever, for the record, these were the "big questions" raised by participants at the beginning of the workshop: Homepage policy? Intranet vs document management? Process for delivering a business-effective intranet? Intranet redevelopment ...
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May 6, 2008 by James Robertson
Highlighting two workshops (Melbourne, Brisbane)
Just a quick note to highlight two of our upcoming workshops: Complete Intranet Management Melbourne, 9 May 2008 Running in a few days, this is a unique opportunity to get "under the hood" of the Intranet Hive, our new methodology for managing intranets. This provides a view of all the ongoing ...
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May 5, 2008 by James Robertson
The four purposes of an intranet [+ audio]
| View As you may have noticed, I've been working steadily to capture some ...
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April 24, 2008 by James Robertson
What do innovative intranets look like? [+ audio]
| View For those who missed my talk at the recent IA Summit in Miami, ...
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April 17, 2008 by James Robertson
Call for papers: Open Publish 2008 (Sydney)
Open Publish 2008 is an event focused on issues such as improving the quality of information, better productivity for users and reducing non-productive costs. It will be of particular interest to those who believe in the potential of technology but understand the importance of people. By combining the flexible collaboration ...
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April 14, 2008 by James Robertson
Six phases of intranet evolution (including audio)
| View I've been talking about the evolution of intranets for some time now, at ...
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April 10, 2008 by James Robertson
NSW Department of Primary Industries intranet demonstration (Canberra)
When Kate Needham demonstrated her award-winning intranet in Sydney a month or two ago, the sesions sold out in a matter of days. So if you'd like to see the same demonstration in Canberra, you'd better be quick! Details as follows: The NSW Department of Primary Industries intranet, InSite, was recently ...
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April 7, 2008 by James Robertson
Call for speakers: JBoye08 (Denmark)
Last year I had the great pleasure of speaking at the JBoye conference in Denmark. All in all, a very worthwhile event, with good talks and many friendly conversations. While I won't be making it back this year (only so much travelling I can do!), I'll nonetheless highlight the ...
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April 2, 2008 by James Robertson
Managing and Growing Your Intranet (Auckland & Wellington)
I'll be running a pair of two-day Managing and Growing Your Intranet masterclasses in New Zealand in May. These have a huge amount of information packed in, and they'll be further tuned with the latest thinking between now and May. The key details: Managing and Growing Your Intranet 5 & 6 ...
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March 16, 2008 by James Robertson
Two workshops at the IA Summit
Just a reminder that I'm running not one but two workshops at the upcoming IA Summit (Miami, April 10-14). In particular, my one-day intranet workshop is the full masterclass that I run all over the globe, so this is worth heading down to Miami just for this. The two workshops:...
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March 6, 2008 by James Robertson
Speaking to the Geneva Web Group
Just a quick note to say that I'll be speaking at the Geneva Web Group on Monday March 17th. This is what I'll be covering: Intranets must succeed. While they have progressed greatly over the last decade, they still struggle to get the support and recognition they need to truly ...
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March 6, 2008 by James Robertson
Presentation: Understanding staff needs and how to meet them
| View These are the slides from my keynote presentation at the IntraTeam conference ...
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March 1, 2008 by James Robertson
Workshops: information management and information architecture
Just a quick reminder that the early-bird rate is just about to close for two of our upcoming workshops: Innovative Information Management Planning Sydney, 2 April 2008 Cairo Walker outlines new approaches to information management that provide practical ways of delivering solutions even in complex organisations. Information Architecture Essentials Sydney, 9 April 2008 One-day ...
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February 27, 2008 by James Robertson
Collaboration is about people
| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A ...
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February 18, 2008 by James Robertson
Narrative Techniques for Business (Melbourne, Canberra and beyond)
Anecdote are unquestionably the leading thinkers (and doers) in Australia on narrative techniques. Drawing on the best thinking from around the globe (and their own insights), they've done a lot of very interesting work. They are also great folk just to spend time with. So it's worth mentioning that they have ...
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February 14, 2008 by James Robertson
In-house workshops
As you're probably aware, we've got a pile of upcoming workshops planned throughout Australia. We've put a lot of work into designing these, and they have been very well received by past participants. For some years now, we have also been providing in-house workshops for organisations. We've been fairly quiet ...
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February 8, 2008 by James Robertson
How to successfully moderate a conference panel, a comprehensive guide
Jeremiah Owyang has written an article on successfully moderating a conference panel. To quote: Sadly, the value of most panels are really poor, and this is mostly due to the lack of moderation. Just yesterday, I heard that one nervous moderator asked the panelists to introduce themselves, then went directly ...
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February 5, 2008 by James Robertson
Six month workshop calendar
We've now published our full set of workshops for the coming six months. Note that most of these will only be run twice in 2008, so you'll want to book early! Dates Location Event name 2 April 2008 Sydney Innovative Information Management Planning Cairo Walker ...
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February 4, 2008 by James Robertson
Complete Intranet Management (Melbourne, May 9)
We've just launched a brand-new workshop that introduces a unique model for intranet management: the Intranet Hive. The Intranet Hive was first created for an intranet team within a large Australian financial services organisation. Led by an experienced intranet manager, the team was effective and ...
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February 4, 2008 by James Robertson
Innovative Information Management Planning (Sydney, April 2)
Cairo's Innovative Information Management Planning workshop is a truly unique event, giving a fresh approach to planning information projects. We've just lined up a date in Sydney on 2 April, and this is not far off (the early-bird date closes on 2 March). At a glance: To be successful, information ...
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February 3, 2008 by James Robertson
Brisbane intranet managers get together 20 February 08
Our Brisbane office, run by Rebecca Rodgers, is holding its second informal get-together for Brisbane intranet managers. Details as follows: Date: Wednesday, 20 February 2008 Time: 10am - 12noon Place: Suncorp Centre, Level 17, 36 Wickham Tce, Brisbane Topic: Intranet Innovation Awards Cost: Free The Intranet Innovation Awards are global awards that celebrate new ideas and ...
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January 31, 2008 by James Robertson
Intranet Planning Day (Canberra, 4 June 2008)
I've just scheduled another one of my Intranet Planning Day workshops, for 4 June in Canberra. As ever, I've packed all my best thinking on intranet management into this workshop, including my unique '6x2 methodology'. I'm only running two of these in Australia this year, so you won't want ...
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January 24, 2008 by James Robertson
Information Architecture Essentials (Sydney, Brisbane)
We've started our event calendar for the year with a new round of our ever-popular Information Architecture Essentials workshops: Sydney: 9 April 2008 Brisbane: 18 June 2008 In this one-day workshop, Patrick Kennedy will present the fundamentals of information architecture (IA), the core methodology for organising and designing websites and intranets. ...
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January 22, 2008 by James Robertson
International events
The team at Step Two have a busy schedule of international events and workshops over the coming six months. We strongly recommend all these events, and encourage you to drop by to say hi: Dates Location Event Details 5 - 6 March 2008 Copenhagen, Denmark...
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January 21, 2008 by James Robertson
Enterprise 2.0 Executive Forum 2008 (Sydney, February)
Ross Dawson of Future Exploration Network will be hosting the Enterprise 2.0 Executive Forum 2008 on February 19 in Sydney. Enterprise 2.0 is an important topic for many organisations, but the challenge is finding how best to deploy these new technologies and ideas. Enterprise 2.0 Executive Forum will provide a ...
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January 12, 2008 by James Robertson
Intranet masterclass in London (7 March 2008)
I'm pleased to announce that I'll be running a once-off intranet masterclass in London on 7 March 2008. The workshop is being organised by Martin White of Intranet Focus, UK's foremost intranet expert and a close working partner of Step Two Designs. This is the first time that I've run a ...
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November 29, 2007 by James Robertson
It’s nice to have friends
It's nice to have friends. Over the years, we've met a lot of people at conferences and events, and have steady readers of the articles we publish. We've also worked with a lot of organisations, or have had conversations via emails. The connections we build at conferences, however, can be lost ...
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November 23, 2007 by James Robertson
Making intranets work (for communicators)
| View These are the slides from the 1.5 hour workshop I gave at the IABC "Communicators' Day ...
September 28, 2007 by James Robertson
Intranet Planning Day (Canberra, October)
Another quick note to highlight the Intranet Planning Day masterclass that I'll be running in Canberra on 19 October. These contain all my latest thinking on how to deliver successful intranets, including the 6x2 methodology. Topics covered during the day: model of intranet evolution, explaining why intranets are the way they are creating ...
September 27, 2007 by James Robertson
Information architecture fundamentals (Canberra, October)
Just a quick reminder that our Information architecture fundamentals workshop being held in Canberra on 26 October 2007 is rapidly approaching. This workshop is designed to teach core IA skills, and is a very effective way of building in-house expertise within web and intranet teams. During the workshop, you will ...
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September 11, 2007 by James Robertson
Where collaboration tools fit in (Melbourne, Sydney)
Just a reminder that I'll be presenting two Where collaboration tools fit in afternoons in the coming month, details as follows: Melbourne 25 September 2007 Crowne Plaza Hotel Sydney 10 October 2007 Mercure Hotel I'll be covering the four phases of collaboration, as well as providing a model that describes where to target collaboration ...
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August 28, 2007 by James Robertson
Registration has opened for Oz-IA/2007
It's just been announced that registration is open for the Oz-IA/2007 conference (Sydney, September 22-23). This is a remarkable practitioner-led conference, the only one of its kind in Australia. If you are an information architect or usability specialist, this your best chance for professional development (and some serious networking!). ...
August 27, 2007 by James Robertson
Where collaboration tools fit in (Brisbane, September 12)
Are you thinking of installing SharePoint, QuickPlaces, or equivalent? Do you already have these types of collaboration tools in your organisation, but are struggling to work out how they relate to your intranet, document management systems, etc? With the rapid spread of collaboration tools, the opportunity for new approaches to intranets ...
August 24, 2007 by James Robertson
Workshop in Denmark
As noted earlier, I'll be back in Europe in November. I'll be running a half-day workshop at cmf2007 (Aarhus, Denmark) on Designing innovative intranets. Details as follows: Designing and structuring an intranet isn't easy. This workshop explores key principles, introduces innovative new approaches and highlights the latest research results. ...
August 24, 2007 by James Robertson
IABC Communicators’ Day Out (Sydney)
Just a quick note to say that I'll be running a mini intranet workshop at the IABC Communicators' Day Out, 22-23 November in Sydney. This will be a 1.5 hour session on intranet strategy, targeted particularly at those communication folks responsible for running a corporate intranet. Should be a good ...
August 24, 2007 by James Robertson
Program finalised for Oz-IA
The program has just been published for the Oz-IA conference, to be held in Sydney on September 22 and 23. This is a great conference, with a depth of material for information architects that can't be obtained anywhere else. So if you want to build your IA expertise, you ...
August 10, 2007 by James Robertson
Would you like me to drop by when in Europe?
I'll be back to Europe in early November, to speak (and run a workshop) at the always-excellent cmf2007 conference in Denmark. Now, it's a long way to come for just a three day conference, so I'm planning to stay a little longer. So if you'd like me to drop by ...
July 17, 2007 by James Robertson
Six month event calendar (Australia)
Ok, to summarise, we've just announce a whole raft of workshops and masterclasses for the the coming six months throughout Australia. To make this easier to follow, here's a full event calendar: Dates Location Event Name 24 August 2007 Sydney Information Architecture Fundamental...
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July 17, 2007 by James Robertson
Where collaboration tools fit in (Brisbane, Melbourne, Sydney)
To meet the huge level of interest in collaboration at the moment, we've organised three more sessions on Where collaboration tools fit in, with dates as follows: Brisbane (12 September 2007) Melbourne (25 September 2007) Sydney (10 October 2007) To quote: With the rapid spread of collaboration tools such as SharePoint, the ...
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July 15, 2007 by James Robertson
Information Architecture Fundamentals (Sydney + Canberra)
After quite some time, we've finally found the time to restart our hugely popular Information Architecture Fundamentals workshops. These are great sessions to build in-house skills within web and intranet teams. The two dates planned for 2007: Sydney (24 August 2007) Canberra (26 October 2007) To quote: In this one-day workshop, Patrick ...
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July 15, 2007 by James Robertson
Innovative Information Management Planning (Melbourne + Canberra)
We've also organised two new dates for Cairo Walker's Innovative Information Management Planning masterclass. The inaugural event was very well received, and there's more to come: Melbourne (21 September 2007) Canberra (8 November 2007) To quote: In this one-day masterclass, Cairo Walker will present an innovative methodology for information management planning that ...
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July 15, 2007 by James Robertson
Intranet Planning Day (Canberra, August)
We've just announced another date for my Intranet Planning Day masterclass, to be held in Canberra on 30 August 2007. To quote: Chart a course to a more successful intranet, and take a fresh look at what it takes to be a more effective intranet team. This one day masterclass ...
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July 11, 2007 by James Robertson
Open Publish 2007 (Sydney, August)
Just a quick reminder about the upcoming Open Publish 2007 conference, to be held in Sydney on August 1-3. This has grown into the main content management conference within Australia, and it's run with a very strong practitioner focus. To quote: Covering critical ideas such as wikis, blogs, single-sourcing data ...
June 22, 2007 by James Robertson
Intranet questions (Brisbane, Australia)
I've just finished running a very enjoyable Intranet Planning Day workshop in Brisbane. Plenty of questions and lots of interaction, just the way I like it. For the record, here were the "big questions" raised at the beginning of the day: Getting management not to see it as a quick project? How to ...
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June 7, 2007 by James Robertson
Joseph Busch today in Melbourne
I've just spent the day sitting in on Joseph Busch's workshop in Melbourne, as the first stop in the tour that we've organised. It's been a great day, and I've learnt a lot about how to make taxonomies to work in practice. My biggest take-home insight has been the ...
May 25, 2007 by James Robertson
CMS questions (Kuala Lumpur, Malaysia)
I've just run a two-day Web content management workshop in Kuala Lumpur, Malaysia. These were the big questions raised by participants, for the record: Collaboration tools? Who owns the website? Sharepoint? Publishing multiple websites using a CMS? Translation of content? Online surveys as part of a CMS? Language selection? Search engine? How to analyse requirements? Vendor selection? How to convince/engage CMS ...
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May 20, 2007 by James Robertson
Taxonomy workshop (Canberra, Melbourne, Sydney)
Just a reminder about the upcoming Taxonomy and metadata strategies for effective CM workshops in June. Taxonomies are something that are often talked about, but discussions can be short on practical detail. To address this we've brought Joseph Busch, one of the leading US taxonomy experts, out to Australia. Joseph ...
May 17, 2007 by James Robertson
Where collaboration tools fit in (Canberra, 3 July 2007)
We've just organised the first in our new round of afternoon sessions, titled Where collaboration tools fit in. Scheduled for Canberra on July 3, this is what we'll be covering: With the rapid spread of collaboration tools such as SharePoint, the opportunity for new approaches to intranets and information management ...
May 13, 2007 by James Robertson
Intranet questions (Wellington, New Zealand)
A full house for my two-day intranet workshop in Wellington (New Zealand) this week, and a switched on group it was too, which made for some excellent discussions. Thanks also to those who shouted me a drink at the end of each day... For the record, these were the "big questions" ...
April 30, 2007 by James Robertson
Intranet Planning Day (22 June, Brisbane)
Chart a course to a more successful intranet, and take a fresh look at what it takes to be a more effective intranet team. This one day masterclass is the latest in a series of events run throughout Australia (and internationally), further enhanced with the addition of the brand-new '6x2 ...
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April 30, 2007 by James Robertson
Innovative Information Management Planning (27 June, Sydney)
In this one-day masterclass, Cairo Walker will present an innovative methodology for information management planning that will ensure that above-the-waterline benefits will be realised within the first six months. Drawing on extensive IM and project management experience, this masterclass will present practical solutions to real-world situations and challenges. Innovative Information ...
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April 30, 2007 by James Robertson
Taxonomy and metadata strategies for effective content management (June, Australia)
Taxonomies are a hot topic at present, with many organisations exploring how these can be used to coordinate practices across organisations and to integrate business systems. While the word 'taxonomy' is often used, it is often less clear what this means in practice, and how to make it all work. For ...
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April 4, 2007 by James Robertson
Workshop on innovative intranets
In light of this months' article on innovative intranets, it's probably worth mentioning again that I'll be running a European workshop on this topic in a few weeks. The Building innovative intranets workshop will be held in Denmark on April 18th. (The workshop will be in English.) There are ...
March 27, 2007 by James Robertson
Presentation: IA Summit 2007
As ever, the IA Summit (held this year in Las Vegas) has been a hugely enjoyable event, mostly due to the conversations held in the corridors. I gave a presentation on "Enterprise IA methodologies: starting two steps earlier", which covered the use of ethnographic techniques within organisations. Enterprise IA ...
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March 7, 2007 by James Robertson
Bob Boiko’s workshop is rapidly approaching
It's now only a week or so until the first of Bob Boiko's workshops in Australia. While Canberra is almost completely full, there are still places in Sydney and Melbourne. About the workshop in brief: Web managers face real challenges: their sites are being deluged by content that is out ...
February 27, 2007 by James Robertson
First CMPros meeting for 2007 in Sydney
For those in Sydney with an interest in content management: First Sydney meeting for 2007
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February 16, 2007 by James Robertson
Innovating intranets in Denmark
I've just arranged to run a one-day masterclass in Copenhagen, Denmark on Building innovative intranets (18 April 2007). This may well be the only full-day workshop I run in Europe this year, and it will cover the latest thinking on intranet evolution, intranet strategy, web 2.0 and collaboration. Topics covered ...
February 16, 2007 by James Robertson
Intranet strategy workshop at the IA Summit
I'm going to be running a whole-day workshop on Intranets as a business tool at the upcoming IA Summit in Las Vegas. This workshop is primarily targeted at experienced intranet teams, but will also be relevant to new-starters. Topics covered on the day: Evolution of intranets Practical 'needs analysis' techniques Creating an ...
February 13, 2007 by James Robertson
Bob Boiko in Australia: early bird rates close soon
Just a quick reminder that the early bird rates for the Bob Boiko tour of Australia in March close at the end of this week (only 4 days away!). The dates for the tour: Melbourne (Crowne Plaza): 15-16 March 2007 Canberra (Hyatt Hotel): 20-21 March 2007 Sydney (Mercure Hotel): 22-23 March 2007...
January 31, 2007 by James Robertson
Presentation: Information Online 2007
Yesterday I gave a presentation at the Information Online 2007 conference being held in Sydney, Australia. The topic for my talk was "Intranets as Business Tools", covering the evolution of intranets and the need to find a new metaphor for intranets. As is usual for me nowadays, the presentations are ...
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January 18, 2007 by James Robertson
New Canberra dates for Bob Boiko
Oops. It seems we scheduled the Canberra dates for Bob Boiko's Australian Tour without realising that March 20 is "Canberra Day", and is therefore a public holiday... This has now been fixed. The Canberra masterclass will now be a day later: 20-21 March 2007. Thanks for all those that have ...
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January 15, 2007 by James Robertson
Speaking at the IA Summit
The initial program has been published for the IA Summit in Las Vegas (22-26 March 2007), and I'm pleased to say that I'll be speaking not once but three times at this conference: Full day workshop: Intranets as a Business Tool Half-day workshop: Improving the Design of Search Conference presentation: ...
December 20, 2006 by James Robertson
Bob Boiko: Taming the content beast (Australian tour)
We're very excited to announce that Bob Boiko (author of the Content Management Bible) will be coming out Australia for a tour in March. To quote: Web managers face real challenges: their sites are being deluged by content that is out of control and of dubious value. IT managers are ...
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November 15, 2006 by James Robertson
Presenting at Online Information (London)
Just a quick note to say that I'll be back in London again in a few weeks, for the Online Information conference. There's plenty of good stuff at the conference, but I'll highlight that I'm running a half-day Intranets as a business tool pre-conference workshop. This will feature my ...
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October 25, 2006 by James Robertson
Intranet Planning Day (Sydney, 7 December 2006)
We've just announced details for our last Intranet Planning Day masterclass for 2006: Chart a course to a more successful intranet, and take a fresh look at what it takes to be a more effective intranet team. This one day masterclass is the latest in a series of events run throughout ...
October 13, 2006 by James Robertson
Presentation: ECMplaza (Rotterdam, Netherlands)
I just gave a presentation at the ECMplaza 2006 conference being held at Rotterdam in the Netherlands. The topic for the presentation was "Document management and intranets: control or chaos?", covering: Current issues Staff needs CM vs DM Three step process for managing documents better Targeting issues to real needs (You'll note that I'm moving towards ...
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October 5, 2006 by James Robertson
Presentation: IBF Live (London)
I gave a keynote presentation today at IBF Live in London, on "The various approaches to evaluation and measurement". Topics covered included: Why do we want to evaluate our intranets? Benchmarking intranets The intranet journey Measuring success Creating a more successful intranet Various approaches to evaluation and measurement (PDF, 1.1Mb)
October 1, 2006 by James Robertson
Presentation: Oz-IA conference (Sydney)
I gave a presentation today at the inaugural Oz-IA conference in Sydney. The topic of the talk was on "Succeeding at IA in the enterprise", covering: Reworking our methodologies Taking a strategic approach Tackling organisational change Understanding technology Taking a leadership role Succeeding at IA in the enterprise (PDF, 1.2Mb)
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September 12, 2006 by James Robertson
Presentation: Enhancing the potential of your taxonomy (Sydney)
I gave a presentation today at the Enhancing the potential of your taxonomy conference in Sydney. This was on "Understanding and evaluating your taxonomy", covering: Three goals of a taxonomy Records management case study Information architecture Card-based classification evaluation Understanding and evaluating your taxonomy (PDF, 477kb)
August 31, 2006 by James Robertson
cmf2006 coming up in Denmark
Today I received a beautifully laid out flier for cmf2006, the upcoming content management conference in Aarhus, Denmark. I was lucky enough to be one of the keynote presenters at the inaugural event last year, and I must say, it still stands as one of my most enjoyable conferences ...
August 27, 2006 by James Robertson
Intranet questions (Melbourne, Australia)
I ran one of our Intranet Planning Day workshops in Melbourne last week, and these were the (unedited) questions that participants had about intranets: What is an intranet? Intranet roles? Intranet versus ECM? Radical solutions? Portals? Business case? Feral forums? Tools for collaboration? Workflow? Increasing engagement of stakeholders? Killer apps? Intranet versus website? Governance and policies? How to educate staff? How to get staff to ...
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August 23, 2006 by James Robertson
Presentation: Strategic Intranets and Portals (Auckland)
Today I gave the opening keynote presentation at the 6th Annual Strategic Intranet & Enterprise Portal Management Conference in Auckland, New Zealand. This was on the "Hottest intranet trends for 2006", covering a range of topics: Enterprise 2.0 Enterprise IA Portals Web content management Collaboration Search Intranets as a business tool Hottest intranet trends for 2006 ...
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August 23, 2006 by James Robertson
Intranet search questions (Auckland, New Zealand)
Yesterday I ran a one-day workshop on Designing Intranet Search in Auckland, New Zealand. This was a good fun day, with lots of vigorous discussion regarding different search strategies. As part of this, participants nominated their "big search questions", and this is the unedited list: Metadata? (vs search?) What is everyone doing? What ...
August 10, 2006 by James Robertson
Conference program for the Oz-IA Retreat
The Oz-IA Retreat is rapidly coming together, with the release of a draft conference program. While the details will be filled in over the coming weeks, we've already got an exciting range of speakers lined up. This is going to be a fun event!
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July 30, 2006 by James Robertson
More about Scott Berkun
I suspect that many have not come across Scott Berkun before, and are wondering why we've chosen to bring him out for a workshop tour. Let me first say that I've been following Scott's writings for some time now, and his online essays are always amazing, whether he's covering:...
July 21, 2006 by James Robertson
Sydney CM Pros Meeting (Sydney, July 26)
We will be running a moderated panel on Content Management Workflow and Capturing Processes in line with recent discussion threads on the Australian CM Pros List. In order to fit in with Open Publish, the meeting is being moved from Thursday to Wednesday, so please ignore any previous notifications. ...
July 19, 2006 by James Robertson
Scott Berkun is coming to Australia!
Why do so many design intensive projects go so wrong? Scott Berkun will be presenting a one day masterclass titled Leading successful web and software projects, designed to teach you the best practices and leadership tactics for starting, managing and shipping web ...
July 7, 2006 by James Robertson
Oz-IA Conference & Retreat
On the last weekend of September 2006 there will be a conference and retreat on information architecture in Sydney, Australia. This is the first such event dedicated to IA in Australia. Details as follows: Oz-IA 2006Sep 30th & Oct 1stSydney, Australia As well as conveniently following on from this year's Web ...
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June 11, 2006 by James Robertson
Open Publish 2006 line-up announced
Open Publish 2006 has evolved to become the leading conference for practitioners in the fields of content management and electronic publishing. The program has just been announced, featuring keynotes speakers Mr Richard Jefferson (CEO/Founder of CAMBIA) and Brendan Quinn (BBC New Media), along with a strong line-up of ...
June 4, 2006 by James Robertson
Enterprise Content Management 2006
I've been running quite a few web content management workshops in South-East Asia over the last year, as well as presenting tutorials at a range of overseas workshops. These have focused on selecting a CMS, and they provide a uniquely practical methodology derived from working with organisations such as BHP ...
May 7, 2006 by James Robertson
Second CM Pros Australia meeting in Sydney
The next meeting of the CM Pros Australia group is rapidly coming up. This is a great opportunity to meet up with others interested in content management, and the meeting is open to all. Details below: DATE | Thursday 11 May 2006TIME | 6.00PM to 8.00PMVENUE | Sydney Mechanics' School ...
April 26, 2006 by James Robertson
Getting out from behind the podium
There are generally-accepted principles of what it takes to be a good (or even great) presenter. One of these is to get out from behind the podium, to stand in front of (or amongst) the audience. To either project your voice, or to use a wireless microphone if the room ...
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April 25, 2006 by James Robertson
Presentation: CM Pros Summit (San Francisco)
At the end of the day yesterday I gave a presentation at the CM Pros Summit in San Francisco on "Content management in call centres: delivering a great customer experience", which discussed the call centre environment, needs analysis techniques, common findings, and potential CM solutions. You can download my presentation:...
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