http://www.steptwo.com.au/columntwo/cancel-your-cms-maintenance-contracts/ News and opinion on all things intranet & CM Tue, 09 Mar 2010 11:17:07 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.steptwo.com.au/columntwo/cancel-your-cms-maintenance-contracts/comment-page-1/#comment-605 James Robertson Thu, 15 Jan 2009 21:38:38 +0000 http://www.steptwo.com.au/columntwo/?p=3218#comment-605 It is a little more complicated than that. Regular upgrades, dot-point at least, are often rolled into maintenance contracts. That may provide the only way of getting bugs fixed... It is a little more complicated than that. Regular upgrades, dot-point at least, are often rolled into maintenance contracts. That may provide the only way of getting bugs fixed…

]]> http://www.steptwo.com.au/columntwo/cancel-your-cms-maintenance-contracts/comment-page-1/#comment-604 Jonathan Cooper Thu, 15 Jan 2009 11:51:42 +0000 http://www.steptwo.com.au/columntwo/?p=3218#comment-604 Surely it's a case of: "If average annual cost of support on an incident-by-incident basis is greater than annual M&S cost, then keep (or get) an M&S contract. Otherwise, don't." :-) Surely it’s a case of: “If average annual cost of support on an incident-by-incident basis is greater than annual M&S cost, then keep (or get) an M&S contract. Otherwise, don’t.”

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