Categorised under: Content management
Janus Boye controversially suggests that you cancel your CMS maintenance contracts. To quote:
Here’s a tip that can save you some money in 2009: Cancel your maintenance and support (M&S) contracts with your CMS and enterprise portal vendors.
James Robertson is the Managing Director of Step Two Designs, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of What every intranet team should know, along with hundreds of articles and reports. He has keynoted conferences around the globe. (Email James)
authoring awards blogs branding business case case studies Collaboration communication content Content management content management systems content migration culture design ecm Enterprise 2.0 evaluation future governance implementation Information architecture Information management innovation integration interviews intranet 2.0 intranet innovation awards Intranet Leadership Forum intranet managers Knowledge management marketing metadata metrics mobile devices naming needs analysis personalisation personas phone directories Photos podcast portals projects publishing recordkeeping records management redesign search selection social media social networking social software social tools staff staff directories strategy survey surveys teams team spaces training trends twitter usability usability testing user-centred design user experience user research video web 2.0 websites wikis workshop workshops
2 Comments:
Surely it’s a case of: “If average annual cost of support on an incident-by-incident basis is greater than annual M&S cost, then keep (or get) an M&S contract. Otherwise, don’t.”
It is a little more complicated than that. Regular upgrades, dot-point at least, are often rolled into maintenance contracts. That may provide the only way of getting bugs fixed…