“Best-yet” practices – do not re-freeze
Categorised under: Knowledge management
Thomas Collins has written a blog entry on not re-freezing business practices after undergoing a period of change. To quote:
My hand shot up and I asked why an organization would want to go to all the trouble of “thawing” a frozen business process, convincing workers to look at what they do differently and accept the value of new ways of working, only to re-freeze the new process and revert to a state in which the next change will be just as difficult?
James Robertson is the Managing Director of 