Warning: third-party application usability is bad for your health
Frank Spillers has written an article on the usability of third-party applications. To quote:
What many companies are doing is writing usability guarantees into the contracts so that vendors are forced to adhere to your standards before they win the contract. This is the most direct and legally binding way to leverage usability in the vendor relationship and with the solution they deliver. Sound drastic? Many of our clients are doing this, having been burned by third party usability issues year after year.
An excellent piece, full of very important points that would have huge impact on organisations if implemented. All too often we have seen applications with horrendous usability issued rolled out across organisations, with the expected (inevitable) outcome.
Posted by jamesr on March 26, 2008 08:15 AM
Categories: Usability & user-centered design
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