What’s my scene -- user roles and needs in social computing
Matthew Hodgson has written an article on user roles in social computing. To quote:
Do you allow people to comment, review, rate and ask questions on your website's articles? If you do, you'll be enjoying the fact that your own users are helping others know what information is valuable on your website. It's also valuable feedback because it helps you improve the quality of your information. Over the last month, I've been working on a strategy for a client to help them introduce this sort of user-to-user and business-to-user interaction. My client though, has until recently, thought of their users in the same way they do their print magazine.
Posted by jamesr on February 07, 2008 09:02 AM
Categories: Collaboration, Information architecture, Usability & user-centered design
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