November 12, 2007

Design of a healthcare form

Jessica Enders has written an article on usability problems with healthcare questionnares. To quote:

Reviewing the 60 randomly selected forms this way, we were surprised to discover that every single form contained at least one error. Half of the patients made between 1 and 5 errors on their form, with the other half making 6 or more errors. The maximum number of errors made on a single form was 11.

Posted by jamesr on November 12, 2007 05:15 AM
Categories: Usability & user-centered design

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