Intranet usability shows huge advances
Jakob Nielsen has written an update on intranet usability, based on his research. To quote:
Our simplest usability metric is success rate, which measures whether users can complete their tasks with the user interface. In the first study, the average success rate was 74%; in the second study, it was 80%. An increase from 74% to 80% might not seem very big, but that's because the first study's success rate was already fairly high, and thus it was hard to increase it further.
Posted by jamesr on October 11, 2007 08:10 AM
Categories: Intranets, Usability & user-centered design
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