How to use KPIs in knowledge management
Patrick Lambe has published a guide to using KPIs in KM. To quote:
The paper is in three sections: the first sets out some guidelines for how to use KPIs smartly. The second section gives ideas for sample sets of KPIs covering KM activities and tools as diverse as communities of practice, KM roles, and use of wikis and blogs. The third section is a template for drawing up your own sets of KPIs. The document is in Word format so you can cut and paste whatever takes your fancy (please acknowledge your source). A last word of caution: if you take the whole set of KPIs in this document, you’re taking too many! Leave some time and effort to actually do the work you’re trying to monitor.
Another superb piece of work from the ever-thoughtful leader of KM in Singapore...
Posted by jamesr on September 12, 2007 12:23 PM
Categories: Knowledge management
|
 |
|
|
![[ColumnTwo Logo]](/images/ColumnTwoLogo.gif)
![[Column Two]](/images/ColumnTwo/xml.gif){kind=small}