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Goal based information retrieval experiences

Joe Lamantia has written an interesting piece on goal based information retrieval experiences. To quote:

Though it's common practice, thinking of information retrieval exclusively as 'search' is an arbitrarily narrow way of framing an area of capability with strong impact on overall perceptions of user experience quality and effectiveness. In the long term, it limits opportunities to offer customers more effective solutions to broader and more fully understood needs that involve information retrieval, but are motivated by other goals. This narrow view is especially limiting for the user experience architect, as it implies an immediate focus on the search aspects of information environments.

Posted by jamesr on June 21, 2006 07:57 PM
Categories: Information architecture