How much effort does it take to create a great user experience?
John Rhodes has written an article on the effort required for great user experience. To quote:
Even if you don't buy into the formula outlined above, you should still consider the principles I've described. Namely, it is possible to systematically approach the level of effort you need to expend in order to satisfy customers and create a great user experience. Metrics can guide you. The formula is simply a way to align customer UX factors with your organization's UX factors.
For what it is worth, I am convinced that there is a better formula waiting to be born. I'd be happy to have someone come along and blow mine out of the water. That's fine, but until that happens, let's use what we’ve got.
[Thanks to Usability News.]
Posted by jamesr on May 21, 2006 05:57 PM
Categories: Usability & user-centered design
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