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Case Study: intranets, usability, and value

Jeff Veen presents a mock case-study exploring the redesign of an intranet, and the ROI it may deliver. To quote:

As Tracy sits down to write a project plan, she considers the problems the company is facing: Almost all the information employees are looking for exists somewhere, but nobody can find anything. She could try to solve this problem with a content management system, but will employees adopt the new tools? And will departments want to give up the control they have over the local servers they have? And how will she show measurable change if she does implement new systems? After all, she wants credit for saving HR all that money at the call center.

Posted by jamesr on November 14, 2004 05:33 PM
Categories: Intranets, Metrics & ROI, Usability & user-centered design