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Final intranet recommendations

All I've left to do on the Area Health Service project is to write the executive summary. The major recommendations have now been written, and reviewed. In bullet-form, this is what we identified:

Strategic recommendations

• Integrate the intranet into daily work practices
• Improve intranet resourcing
• Develop a staff directory
• Develop a knowledge-sharing culture
• Broaden the reach of e-mail
• Improve the management of e-mail
• Provide universal web access
• Align with the Balanced Scorecard
• Use storytelling to support organisational change
• Use the intranet to support geographically isolated staff
• Formalise the role of content authors
• Improve transparency of decision making
• Enhance the dissemination of news
• Develop an integrated intranet platform
• Expand the use of the intranet by nursing staff
• Enhance policy information
• Improve staff orientation
• Improve intranet skills of staff

Tactical recommendations

• Replace the search engine
• Improve site structure
• Maximise the value of the homepage
• Restructure key sections
• Define measures for the intranet
• Implement a content management system
• Schedule regular usability testing
• Enhance feedback mechanisms

You'll notice that many of these recommendations extend beyond a direct focus on the intranet, and address cultural and process issues.

This is not just the glib recommendations of a consultant. Instead, all of these have come directly out of the stakeholder interviews or usability testing, and are born from a recognition that the intranet does not sit in isolation of the broader business issues.

Posted by jamesr on August 26, 2002 07:06 PM
Categories: Area Health Service project, Intranets, Knowledge management