July 31, 2002

In-house usability testing

Janice Fraser has written a somewhat controversial article on How To Spend Less And Get More From Your Usability-Testing Program. It recommends dumping usability consultants, and doing the work in-house.

Actually, I don't think that should be controversial at all. In fact, the main goal of the usability tutorial I gave on Monday was to empower the participants to go away and start doing budget usability testing themselves. After all, it's not rocket science, and I think it's only the air of mystique that has been built up around "usability" that scares people off.

Once they start doing little tests for themselves, they're going to love it...

Posted by jamesr on July 31, 2002 10:52 AM
Categories: Usability & user-centered design

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