An outline for intranet author training
We know that most intranet authors do this as a hobby, not as part of their job, so we need to make intranet authoring an easy thing to do. This starts with training.
Often organisations outsource training to the company providing the technical solution, which tends to result in technical focused training, losing most of your key authors in the first half hour!
This article focuses on what intranet teams can do to ensure a new technology roll out is smooth sailing for authors.
Authors are vital to intranet success
As discussed in the earlier article How to empower authors, in most organisations authors are vital to the effectiveness of the intranet. With little reward, small intranet teams rely on authors to write great content. With limited time and varied skill sets, authors need to be provided with the right tools, training and support to make this happen.
Start simple and build from there
While it would be ideal to be able to spend time writing in-house training specific to your organisation, this is not always possible. At a minimum, it is a good idea to brief the person conducting the training on the outcomes you would like staff to achieve at the end of the course.
[February article by Rebecca Rodgers, read the full article]