As budgets get tighter, organisations are looking for more efficient ways to train their staff. Intranets teams and authors are no exception.
While many will jump to the online training option, this doesn’t necessarily work for all topics and all audiences. Training must cater as much as possible to different learning styles and author experience levels. There is no one size fits all solution for author training.
One approach is to offer various levels of support and training depending on the task and experience of the author. This article outlines one possible approach to delivering efficient and effective author training by breaking it down into a mix of face-to-face and online modules.
Welcome new authors and get started
Arrange a face-to-face session with the intranet manager (or coordinator) to welcome new authors. This session allows the new author to make a connection with the intranet manager and broader community (where applicable) which is important for ongoing working relationships. A short one-hour session could cover:
- author role and responsibilities
- intranet governance model
- usability and accessibility
- author’s previous experience (allowing tailoring of future training)
- resources and support available
[December article by Rebecca Rodgers, read the full article]