A case study of enterprise wiki usage
Categorised under: Collaboration, Enterprise 2.0
Matthew C. Clarke has published an extensive enterprise wiki case study, covering the work done at CorVu. To quote:
CorVu produces software that assists other enterprises to implement their strategy and to track their performance against that strategy over time. CorVu has a variety of channels for making its internal product knowledge available to its customers, but the product functionality grows at a faster rate than the Tech Writers can keep up with. Apart from the fundamental description of each feature, a complex assortment of configuration details need to be documented – performance optimization, best-practice implementation techniques, interactions with third-party software, etc. A lot of knowledge at that level resides with the Professional Services team rather than the Product Development team. Often, the people with the knowledge do not have the time nor the writing skills to record it, and the people with the responsibility to deliver documentation to the customers do not have the knowledge. There’s nothing uncommon about that problem!
Tags: Collaboration, Enterprise 2.0, wikis
James Robertson is the Managing Director of 