October 26, 2011 by James Robertson
‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is poor search, and poorly named or simply missing material. However, most often, the issue comes down to poor site structure and a lack of good information sign-posting. Developing navigation to [...]
Categorised under: Intranets, Usability & user-centered design
Tags: Information architecture, Intranets, tree testing, usability, user-centred design
October 18, 2011 by James Robertson
Intranets2011 was a huge success, with much of the credit going to the high calibre of speakers throughout the two days. For Intranets2012 (Sydney, 16-18 May 2012), we’ll be bringing together another great set of speakers from around the globe. An international call for papers is a key part of this, giving practitioners working in [...]
Categorised under: Conferences & presentations
Tags: call for papers, conference, Intranets, intranets2012
October 18, 2011 by James Robertson
Mobile devices become ubiquitous in the consumer space, with “there’s an app for that” reshaping how people get access to information on the move. Up to now, however, the situation within organisations has lagged far behind. In many cases, staff can’t even access corporate information from home, let alone on mobile devices. Thankfully this is [...]
Categorised under: Intranets, Mobile
October 17, 2011 by James Robertson
Last week in London I had the pleasure of presenting at the Interactions 2011 conference. This was the second of my presentations, a 20-minute exploration of the eternal question: user-driven personalisation or targeting/tailoring? Key points: Not all staff needs are the same, and this must be addressed in some way by intranets. The overall requirement [...]
Categorised under: Intranets, Usability & user-centered design
Tags: Intranets, personalisation, targeting