The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier article Escaping the organisation chart on your intranet, this often means getting away from a navigation structure that mirrors content ownership. Experience has shown that ...
Monthly Archives: March 2010
March 30, 2010
Structuring three types of content
Categorised under: Intranets, James' articles, Usability & user-centered design
Tags: content, Information architecture, Intranets, publishing
March 30, 2010
Measuring the effectiveness of intranet teams
Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and trusted by staff. In doing this, teams also need to assess how effectively they work. In a previous article we explained How intranet teams should ...
Categorised under: Intranets, Metrics & ROI
Tags: governance, intranet teams, Intranets, measures, metrics
March 30, 2010
Creating MyHomepage at DSTA
In many organisations, the implementation of social and collaborative tools is supplementing and extending existing knowledge management (KM) initiatives. In this case study, the KM team from the Defence Science & Technology Agency (DSTA) in Singapore, describes the implementation of 'MyHomepage'. A new feature of the revamped staff directory, this is ...
Categorised under: Intranets
Tags: case studies, Intranets, social tools, staff directories
March 26, 2010
Knowledge managers: stuck in the shadow of immortal figures
When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able to start into some knowledge management work. With a background in librarianship, computer science and project management, he is well-placed ...
Categorised under: Knowledge management
Tags: Knowledge management
March 24, 2010
Just one month left to submit your Intranet Innovation Award
Intranet Innovation Award judge and publisher of the annual Global Intranet Trends report, Jane McConnell, has quite rightly pointed out that there's just one month left to submit your entry for the 2010 Awards. Why should you enter? Here are Jane's thoughts: The Intranet Innovation Awards are in ...
Categorised under: intranet innovation awards
March 22, 2010
Sharing, learning and gaining recognition with an Intranet Innovation Award
A fundamental aspect of the Intranet Innovation Awards is sharing and demonstrating what's out there in terms of state-of-the-art intranet design, applications, services and features. We see uncovering the best of the best as critically important to the global intranet ...
Categorised under: intranet innovation awards
March 19, 2010
Back from a busy trip to Europe
I'm pleased to be back in the warm Sydney weather after three weeks in Europe, in what turned out to be the coldest weather in 16 years. (-7 degrees Celcius in Stockholm, ouch!) This was an incredibly busy trip, but thankfully equally productive and interesting. A snapshot of what I managed ...
Categorised under: Conferences & presentations
March 19, 2010
Intranet secrets
ThoughtFarmer have just launched a very amusing site called Intranet Secrets. While this is a naked piece of viral marketing for a commercial solution, it's still laugh-out-loud funny! Worth a visit.
Categorised under: Intranets
Tags: Intranets
March 10, 2010
Try a self-managed intranet
Mark Morrell has written about following a decentralised publishing model for intranets. To quote: So who is responsible for publishing, reviewing, updating and removing content? “You!” is the answer to any publisher in BT. There is NO central publishing team to do this on behalf of anyone.
Categorised under: Intranets
Tags: content, Intranets, publishing
March 9, 2010
Getting the “intranet model” right
I've just spent a day with a well-known global company at their headquarters in Sweden (and no, it's not IKEA). They are in the early stages of a large intranet project, which has been thrown a curve-ball by a huge global reorganisation. My role in this one-off day of consulting ...
Categorised under: Information architecture, Intranets
March 9, 2010
5 intranet trends for business managers in 2010
Janus Boye writes about 5 intranet trends for business managers in 2010. To quote: Social; The big buzzword at the moment with social business, social media and obviously also social intranets. Jane McConnell recently stated that 2010 will not be the year of the social intranet based on a survey ...
Categorised under: Intranets
March 7, 2010
The future of intranets in Copenhagen
I've been talking about future intranets since late last year, leading up to my keynote at the IntraTeam Event in Copenhagen. As expected, this turned out to be a wonderful conference, with Jane McConnell's keynote a real highlight, along with many other interesting sessions. As always, plenty of great ...
Categorised under: Enterprise 2.0, Future intranet, Intranets
March 4, 2010
Stop letting people use your CMS
Jeff Cram tells us all to stop letting people use your CMS. To quote: I can’t tell you how many times we’ve seen organizations buy a CMS, take their same content structure, and simply distribute authoring ownership to every far flung corner of the organization. And let’s not entirely blame ...
Categorised under: Content management
March 3, 2010
What drives my passion for intranets
I'm very passionate about intranets, and the opportunities they provide. Where does this passion come from? I've spent a lot of time in organisations with staff who do the actual work, particularly in front-line and operational areas. I've interviewed countless staff, including nurses, accountants, call centre operators, consultants, engineers, sales people, ...
Categorised under: Intranets
Tags: Intranets, needs analysis, staff
March 3, 2010
Reworking the HR section
Mark Tilbury shares his experiences and approaches to redesigning the HR section of his intranet. To quote: Finally getting a stakeholder session with our HR guys and owners of 'people' related content on our intranet. Negotiations over the process and protocols have been as torturous as organising the Nixon/Frost debates, ...
Categorised under: Intranets
March 3, 2010
Senior manager blogs and non-blogs
Jane McConnell shares concrete numbers on adoption of enterprising blogging. To quote: The figures in this year's report clearly show that senior managers in many large organizations are using blogs to improve communication flow, to break through some of the barriers and silos. However, there is still a lot ...
Categorised under: Collaboration, Intranets
Tags: blogs, Collaboration, Intranets
March 2, 2010
More advanced steps to a good intranet wiki/blog
Mark Morrell writes about further steps to a good intranet wiki/blog. To quote: In BT anyone can start a blog or create a wiki article internally about their views and opinions and can contribute to other blogs or wiki articles if they wish to. To get started all you ...
Categorised under: Collaboration, Intranets
Tags: blogs, Collaboration, Intranets, wikis
March 1, 2010
William Amurgis joins the Intranet Innovation Awards judging panel
For 2010 we're very pleased to have a new judge on the panel for the Intranet Innovation Awards. William Amurgis, Manger - Internal communications, at American Electric Power (AEP), is our first practitioner judge, and represents the USA on the panel. He'll ...
Categorised under: intranet innovation awards
March 1, 2010
2010 Intranet Innovation Awards now open for entries
We're pleased to announce that the 2010 Intranet Innovation Awards are now open for entries. Now in their fourth year, the Intranet Innovation Awards are the premier awards for intranet teams. Drawing on the best of intranet work around the world, ...
Categorised under: intranet innovation awards
