Ross Dawson shares 8 principles for piloting enterprise 2.0. To quote: Pilots often establish the tone for how broader initiatives are received across the organization. Stories – both positive and negative – about the success of pilots often filter out very widely. A successful pilot can easily take a life ...
Monthly Archives: February 2010
February 26, 2010
8 guiding principles for pilot programs: a key for enterprise 2.0
Categorised under: Enterprise 2.0
Tags: Enterprise 2.0
February 26, 2010
Presentation skills for intranet managers
Intra-Nomad provides real-world advice on how intranet managers can present well. To quote: At some time or other every intranet manager has to do a presention. All those stakeholders and vested parties demand it. If like me, you’re one of life’s introverts, you dread these moments, even perhaps avoiding them. ...
Categorised under: Intranets
Tags: intranet managers, Intranets
February 23, 2010
Future principle: put people at the centre
This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it's more than the intranet. They support two "future scenarios": starting a new job and driving the engine of change. Up to this point, the ...
Categorised under: Collaboration, Enterprise 2.0, Future intranet, Intranets
Tags: Enterprise 2.0, enterprise experience, future, future principle, Intranets, user experience
February 19, 2010
Scottrade succeeds in intranet revamp by involving staff
Lindsey Miller writes about Scottrade's intranet redesign. To quote: So how can you replace your old, inefficient intranet with a snazzy, new version and get employees to embrace the change? Scottrade knows; the online brokerage firm last year replaced its intranet, “The Insider,” after seven years, and not one of ...
Categorised under: Intranets
Tags: case studies, Intranets, redesign, redevelopment
February 19, 2010
What’s in an Intranet name? Turns out a lot …
Carolyn Douglas has written an article on naming the intranet. To quote: Intranets and corporate culture should go hand in hand. If your intranet is not reflecting the culture in your organization and the site is boring or dry, consider how good old fashioned brand marketing can change attitudes towards ...
Categorised under: Intranets
February 18, 2010
Do intranet banners work or are they just litter?
Mark Morrell asks: do intranet banners work or are they just litter? To quote: Selective attention is a widely recognised behaviour on the web backed up by reams of usability evidence. Selective attention is what web users quickly develop from browsing around web pages – it basically means that ...
Categorised under: Intranets
February 18, 2010
Video interview with Sabre on their online social tools
Sabre Holdings is one of the largest travel services businesses in the world, quietly connecting travel agents with airlines, as well as running major sites such as Travelocity. Sabre Town, their enterprise social space, provides a ...
Categorised under: Collaboration, Enterprise 2.0, Intranets, intranet innovation awards
Tags: Collaboration, Enterprise 2.0, innovation, intranet innovation awards, Intranets, sabre, social tools
February 18, 2010
Creating successful style guides
Amy Quinn writes about how to create successful style guides. To quote: Style guides are a great way to ensure user experience consistency when developing an application and a way to communicate user experience standards across an organization. They can be application specific, platform specific, and may encompass enterprise-wide standards. ...
Categorised under: Intranets, Web development
Tags: Intranets, style guides, websites
February 17, 2010
Three views on intranet names
We recently asked members of the Intranet Leadership Forum about the names of their intranets. Several past articles have covered this topic, including Naming the intranet, which goes into the reasons why you should name a site, and Publicising the launch of Boris at City of Casey, which ...
Categorised under: Intranets
February 17, 2010
Recommended reading for intranet teams
There are many ways to learn about all things intranet. On the job is the most common way, with learning from peers in close second place. There is now an expanding number of books that are useful for intranet teams. In this article we outline some recommended reading. General Every intranet team's ...
Categorised under: Intranets
Tags: books, intranet teams, Intranets, reading
February 17, 2010
Eight intranet design mistakes
Intranet projects are challenging at the best of times. Sites are large and content rich. Project teams are often thrown into the deep end, with many constraints and expectations. Intranet projects may confront challenges such as: unclear intranet ownership and governance tight timeframes limited (and often insufficient) budgets varied (and sometimes competing) stakeholder opinions large number ...
Categorised under: Intranets, James' articles, Usability & user-centered design
Tags: design, Information architecture, Intranets, mistakes, usability
February 16, 2010
What do you expect in the 2010 Intranet Innovation Awards?
Here at Step Two Designs we're gearing up for the launch of the 2010 Intranet Innovation Awards, with submissions opening in March (just a couple of weeks!). It doesn't seem too long ago that we unveiled the 2009 winners and many genuinely spectacular intranet innovations, from CRS Australia's super-smart ...
Categorised under: intranet innovation awards
February 16, 2010
Video interview with NYK on wiki-based intranet news
NYK is one of the world's largest shipping and transport firms, with 770 major ships sailing the oceans. In an incredibly competitive market, it is vital to quickly respond to industry changes and competitor moves. To facilitate ...
Categorised under: Collaboration, Enterprise 2.0, Intranets, intranet innovation awards
Tags: Enterprise 2.0, innovation, intranet innovation awards, Intranets, news, wikis
February 11, 2010
Future principle: it’s more than the intranet
I've been talking about the future of how staff will work in organisations, starting with Sarah's first day, and then exploring products and innovation. An important question has been raised by more than a few people: So is this still the intranet? Or should we be calling it something different? An ...
Categorised under: Enterprise 2.0, Future intranet, Information management, Intranets
Tags: enterprise experience, future, Information management, information systems, Intranets, strategy
February 11, 2010
It is document management from here on in…
Alan Pelz-Sharpe writes about CMS Watch's shift from "ECM" to "document management". To quote: ECM is an aspirational term for many, one that suggests a single layer/platform/system/methodology that will address your enterprise content needs no matter how complex, diverse, or voluminous. Some major vendors promote this approach, and buyers for ...
Categorised under: Content management, Document & records management
Tags: document management, ecm
February 10, 2010
Welcome to Stephen!
This week Stephen Byrne has joined us as a senior member of the Step Two consulting team. Stephen is a specialist in knowledge management, combining this with years of experience as an organisational psychologist. With his first qualifications in engineering, this makes for an ...
Categorised under: Uncategorized
February 10, 2010
Our department is different!
Jeff Cram and Jeni Cram write about the challenges of rolling out an enterprise CMS. To quote: “Our department is different!” This is a common and legitimate response from groups used to managing their own websites. They argue that their needs are so specific there is little chance a common ...
Categorised under: Content management, Intranets
Tags: content management systems, governance, Intranets, websites
February 9, 2010
Future principle: Act proactively, not just reactively
Today's intranets are very passive. They provide a remarkable volume of information, tools and resources, but they sit idly waiting for someone to look for it. This often means that staff don't get the information they require at the point of need. When a new policy is created, it's emailed out ...
Categorised under: Enterprise 2.0, Future intranet, Intranets
February 9, 2010
Intranet metrics: which indicators?
Jane McConnell has written about intranet metrics, drawing on her global survey results. To quote: What follows is an extract of 2 pages from the report, pages 96 for adoption indicators and page 102 for core business indicators. Note that the number (n =) at the bottom left of each ...
Categorised under: Intranets, Metrics & ROI
February 9, 2010
Intranet benchmarking: a mashup of why & how
Jane McConnell has published a post outlining why and how to do intranet benchmarking. To quote: Comparing your intranet to others is useful because intranets exist within organisations and are somewhat 'oblivious' to what happens outside the company. It is hard to look over the fence. That's where the value ...
Categorised under: Intranets
Tags: benchmarking, Intranets
February 8, 2010
We don’t do workflow
Mark Tilbury explains why his intranet doesn't use workflow. To quote: Content comes in different shapes and context. Some needs 'locking-down', other content is 'open', while elements develop as it is pushed, modified and enhanced. There is not a 'one solution' fits all process flow within each stream, nor within ...
Categorised under: Intranets
Tags: authoring, Intranets, publishing, workflow
February 8, 2010
Merit badges for The corporate intranet To incentivize adoption
Sadalit Van Buren writes about using merit badges to encourage intranet adoption. To quote: I've been thinking about the badges that a few social sites are using as incentives to their user communities - specifically foursquare and, more recently, Blip. So many people I talk to are looking for ...
Categorised under: Intranets
Tags: governance, Intranets
February 4, 2010
Intranet 2.0 Global Survey 2010
Toby Ward ran an Intranet 2.0 survey last year, which generated some interesting results. He's just launched the Intranet 2.0 Global Survey 2010, and you should definitely consider participating in this. Taking just 10 minutes to complete, participants go into the running for a cash prize. To quote: Respondents who ...
Categorised under: Intranets
Tags: intranet 2.0, Intranets, survey
February 4, 2010
The myth of the occasional CMS user
Seth Gottlieb challenges the idea of the occasional CMS user when rolling out a new solution. To quote: Often, one of the big justifications for a CMS is removing the webmaster bottleneck and delegating content entry to the people who have the information. The implicit assumption is that everyone wants ...
Categorised under: Content management
Tags: authoring, content management systems, editing, governance, usability
February 3, 2010
First workshop of the year: Intranet Design + Redesign (Sydney, March 25)
Deliver a best practice intranet that is intuitive and usable for staff If the intranet isn’t easy to use, there’s little point in having one! To design (or redesign) an intranet, we need to put ...
Categorised under: Conferences & presentations
Tags: design, Intranets, user-centred design, workshop
