I'm speaking today at a number of conferences in Copenhagen, Denmark. In a break, I heard a great story from one of the participants about their experiences with cleaning up content. The organisation is a well-known global business (hint: open up your fridge and you'll find one of their products!). They ...
Monthly Archives: September 2009
September 28, 2009
30-30-30-10: watch the trends
Jane McConnell writes about the need for intranet managers to be aware of trends. To quote: Intranet managers need to be externally focused - with at least 30 percent of their energy (why 30? less than half, but still significant!) in order to stay fresh, motivated and up to ...
Categorised under: Intranets
September 28, 2009
Visiting the US, opportunities to speak?
I'm now half way through my current European trip, and it's back-to-back workshops and conferences. I really enjoy these international trips, as they give me a chance to reach a wider audience, and to find out what's happening in the world. I've now presented in over a dozen countries, ...
Categorised under: Conferences & presentations
September 23, 2009
Intranet governance cycle
Maish Nichani has written an article on intranet governance. To quote: This article offers a system view of intranet governance. It is based on a simple strategy that can be applied across different areas. The areas that I've covered are: information organization, publishing, collaboration and applications.
Categorised under: Intranets
Tags: governance, Intranets
September 23, 2009
Building a task based intranet using SharePoint (AGL case study)
Andrew Wright has shared an interesting intranet case study from AGL. To quote: This article describes how AGL used SharePoint 2007 to build a task based intranet. AGL is Australia's largest gas and electricity retailer, with over 3.2 million customer accounts and approximately 2,200 employees. It has recently invested in ...
Categorised under: Intranets
Tags: Intranets
September 22, 2009
Giving internal visibility to social media
Last night I met up in Geneva with Ernst Decsey, the intranet leader at UNHCR. Some years back we did a fairly big IA project as part of their global intranet redevelopment, and it was great to see how far things have come since then. I found one part of their ...
Categorised under: Enterprise 2.0, Intranets
Tags: Intranets, social media
September 22, 2009
Training intranet editors: What works?
Janus Boye explores options for training intranet editors. To quote: It can be a real challenge to properly staff properly to use and contribute to an intranet, particularly if struggling with a lack of management support at all levels. Your intranet can’t succeed without trained colleagues that actively contribute. So ...
Categorised under: Intranets
September 22, 2009
The nonsense of Enterprise 2.0
James Dellow has written a piece on the nonsense of Enterprise 2.0, pulling together a range of discussions on the topic. To quote: The nonsense paper was interesting because it helped to reveal some truth about why information management projects dressed up as knowledge management often failed to live up ...
Categorised under: Enterprise 2.0
Tags: Enterprise 2.0
September 21, 2009
Knowledge (Part 2) – an enterprise-wide methodology
Patrick C Walsh has posted the second part on his approach to knowledge management strategy. To quote: In this post I will attempt to outline a metholodolgy for carrying out an organization wide knowledge initiative based on an approach that I have found to work very well in the ...
Categorised under: Knowledge management
Tags: Knowledge management
September 21, 2009
Top 5 social media myths
Matthew Hodgson has written an article about the top 5 social media myths. To quote: Social media holds great advantages, whether for improving internal collaboration, communication and social learning, or for building and enhancing trust through more responsive communications with key stakeholders and clients. Unfortunately, some organisations still hold onto ...
Categorised under: Enterprise 2.0
Tags: social media
September 21, 2009
Connecting bookmarks and “my links”
I had lunch today in Zurich with Lukas Karrer from Stimmt (a user experience consultancy doing great work in the German-speaking region of Switzerland). Many great intranet ideas were shared, but a little thing that stuck in my mind: One Swiss firm is implementing "my links" as part of their ...
Categorised under: Intranets
Tags: Intranets, personalisation
September 20, 2009
Ready for the world-premier in London of our “Intranet design + redesign” workshop
Phew! It's been a busy week, and I'm glad to finally be on a plane to Europe. One of the bigger projects was putting the finishing touches to our brand-new Intranet design + redesign workshop. I've been running intranet strategy workshops for years now. They've run in over a dozen countries ...
Categorised under: Conferences & presentations
Tags: design, Information architecture, Intranets, usability, workshops
September 18, 2009
What to look for in a visual designer
Visual design is considered as part of most entrant redesigns, and involves the colours, fonts and graphics that make up the presentation of the pages. A redesign might need to incorporate a corporate rebranding or brand refresh, or might involve changing the identity of an existing intranet. Either way, the ...
Categorised under: Intranets
Tags: Intranets, visual design
September 18, 2009
Using the intranet to access collaboration tools
Collaboration tools are spreading through organisations. Wikis, team spaces and discussion groups are being used in ever-greater numbers. For many staff, this means they are involved in several different collaboration spaces. This might include a project space for their current work, another for a committee they are a member of, as ...
Categorised under: Collaboration, Intranets, James' articles
Tags: Collaboration, Intranets
September 18, 2009
Creating high quality intranet videos at the Forest Products Commission
Video can be a useful and powerful communication tool for large organisations, and has been used effectively for many years. Until recently, the benefits of video have been out of reach to smaller organisations due to its cost, the skills and equipment needed to produce videos and corporate films of ...
Categorised under: Intranets
September 16, 2009
Intranet governance – a Parliamentary perspective
Dorje McKinnon has written up the work of the NZ Parliament on their intranet governance. To quote: The team from NZ Parliament have come up with a governance structure that works really well for them in a very technically, politically and legally complex environment.
Categorised under: Intranets
Tags: governance, Intranets
September 16, 2009
Surveying the enteprise 2.0 landscape
Andrew McAfee writes about a recent survey into web 2.0 and enterprise 2.0. To quote: Internal uses are more popular and powerful than external ones. Adoption rates were highest for internal uses than either customer or partner one. Across all industries and geographies, the percentage of adopters reporting measurable benefits ...
Categorised under: Enterprise 2.0
Tags: Enterprise 2.0
September 11, 2009
Intranet governance: ownership, management & policy
Toby Ward has published an article on intranet governance. To quote: Who should own the intranet? Communications? IT? HR? All of them? You may be shocked to learn that many companies don’t know the answer; in fact, many organizations can’t clearly answer with any confidence whom is the present intranet ...
Categorised under: Intranets
Tags: governance, Intranets
September 8, 2009
Implementing enterprise micro-messaging with yammer at Océ
Bill Ives reports on the use of Yammer at Océ. To quote: The low barrier to entry helped expand the number of users. The intuitive and attractive interface also helped. Samuel said that there were only about 15 to 20 people using Twitter in the company when he introduced Yammer. ...
Categorised under: Collaboration, Enterprise 2.0
Tags: Enterprise 2.0, twitter, yammer
September 1, 2009
Enterprises should live in a mobile world
Mobile devices have changed radically. In just the last two years new devices, such as the iPhone and modern Blackberries, have transformed the ability to access the net. Gone is clunky WAP, in is an amazing user experience away from the desk. Have enterprises taken advantage of this? In this year's ...
Categorised under: Enterprise 2.0, Information management, Intranets
Tags: Enterprise 2.0, Intranets, mobile devices
September 1, 2009
28 reasons why organisations avoid social media
Craig Thomler has pointed to a list of 28 reasons why organisations avoid social media, and has created a "bingo" version. To quote: Below you'll find Jeff's 28 reasons arranged on a single page, ready to be downloaded and used as Social Media Bingo. If your organisation is still avoiding ...
Categorised under: Enterprise 2.0
Tags: social media
September 1, 2009
Back-end designs and the CMS cycle of disillusionment
Adriaan Bloem has written a post on the problems with back-end CMS interfaces. To quote: Over the years, I've seen a large number of web site functional designs, technical designs, requirements, wireframes and mock-ups. But usually, the one thing missing from the planning of a WCM-driven web site is what's ...
Categorised under: Content management
