The typical corporate intranet will consist of a mix of HTML-based web pages and a variety of PDF-based content available for download. PDFs can be derived from word processing documents, a document management system and/or similar software. It's not uncommon for an intranet to house thousands of PDFs alongside its ...
Monthly Archives: June 2009
June 30, 2009
What intranet content should be in PDF format?
Categorised under: Content management, Intranets
June 30, 2009
Who is choosing the new CMS?
Having been involved in many content management system (CMS) selection projects, we've seen a number of common causes of delays arise. Of these, the biggest stumbling block is a lack of structure around the selection project: who is doing what, when will it happen, and how are decisions going to be ...
Categorised under: Content management, James' articles
Tags: content management systems, evaluation, governance, selection
June 30, 2009
What do successful intranet managers have in common?
The role of an intranet manager is very new, and most intranet managers only started on this career path in the last five to ten years. Intranet managers come from all walks of life and have very different skills. Because of this, the role of intranet manager is not well ...
Categorised under: Intranets
Tags: governance, Intranets, leadership, managers, teams
June 29, 2009
Accessing the BT intranet via mobile
Mark Morrell shares examples of how BT's intranet can be accessed from mobile devices. To quote: People in BT can use a variety of mobile devices – Blackberrys, iPhones, mobiles with media capability – on our intranet to access all content needed for their work
Categorised under: Intranets
Tags: Intranets, mobile devices
June 29, 2009
Global Intranet Strategies Survey is live
Jane McConnell has opened up this year's Global Intranet Strategies Survey for entries. This is perhaps the most important survey on intranets, and the only one to have a global reach. The survey this year covers topics such as: Are intranets catching up with what people need to do their jobs? ...
Categorised under: Intranets
June 25, 2009
8 good business reasons for having an intranet
Andrew Wright has written a post outlining 8 good business reasons for having an intranet. To quote: It's a popular question from the Chief Financial Officer these days... if we are going to invest 'x' amount of dollars in your project, what will the company get in return? This ...
Categorised under: Intranets, Metrics & ROI
June 24, 2009
World Wide Intranet Challenge
CIBA Solutions have launched a World Wide Intranet Challenge, a global survey that assesses end-user perceptions of intranets in a new and novel way. To quote: The World Wide Intranet Challenge (WIC) is an opportunity for Intranet owners & managers to obtain and benchmark feedback from their end users. Participation ...
Categorised under: Intranets
June 22, 2009
SharePoint roadmap for collaboration: Michael’s second book
Michael Sampson has pre-announced his new book called SharePoint Roadmap for Collaboration. To quote: SharePoint Roadmap for Collaboration is the indispensable guide for the CIO and IT department about what to do after installing the software. This book takes everything that I teach in my SharePoint Roadmap workshop -- about ...
Categorised under: Collaboration
Tags: Collaboration, teams
June 22, 2009
Intranet offers bright future for internal communicators
Gerry McGovern has written about the role of internal communicators re: intranets. To quote: Giving control of an intranet to a traditional communicator is a bit like giving a pub to an alcoholic. It's happy days. There's so much to publish. All the stuff they never read offline can go ...
Categorised under: Intranets
Tags: communications, Intranets
June 17, 2009
Why intranets will destroy the “corporate website”
Paul Miller makes an interesting argument that intranets will destroy the "corporate website". To quote: I've been talking to numerous owners of corporate websites lately to try and understand where the "internet prescence" of large enterprises is heading in the future. In my view the future for the "corporate ...
Categorised under: Intranets
June 17, 2009
Why businesses don’t collaborate – new research report
Stewart Mader has published some research into why businesses don’t collaborate. To quote: Many businesses think they collaborate. But content professionals today are tugged in multiple directions, and expected to multi-task their way through an increasing amount of work with the help of software tools designed to make them more ...
Categorised under: Collaboration, Enterprise 2.0
Tags: Collaboration, Enterprise 2.0
June 16, 2009
Five wiki gardening tips
Matt Wiseley has written about wiki gardening. To quote: I wrote a few months ago about keeping the chaff out of your site with a regular Wiki Spring Cleaning. This is just one in a set of activities often referred to as Wiki Gardening. Now that it is actually ...
Categorised under: Collaboration, Enterprise 2.0
Tags: Collaboration, wikis
June 16, 2009
When it comes to enterprise 2.0, every vendor wants to own the user
Interest in enterprise 2.0 and collaboration remains high within organisations, despite the economic downturn. The range of tools in the marketplace is growing, and capabilities are improving. So far, all good. The challenge is, however, to work out where to fit these tools in the enterprise landscape. Most organisations have a ...
Categorised under: Collaboration, Enterprise 2.0, Intranets
Tags: Collaboration, Enterprise 2.0, Intranets
June 15, 2009
Speaking in NZ (August 2009)
I'm pleased to be returning to the 9th Annual Strategic Intranet Summit this year, to be held in Wellington on 31st August. I'll be giving a keynote presentation on Building momentum for the intranet team, as well as a full-day workshop on Intranet strategy and management -- from good to ...
Categorised under: Conferences & presentations
June 15, 2009
What is government 2.0?
Craig Thomler answers the question: what is Government 2.0? To quote: Government 2.0 grew out of Web 2.0 in an attempt to define a new approach to governing which provides governments and their citizens more direct and immediate ways to communicate, engage and collaborate enabled by Web 2.0 principles and ...
Categorised under: Conferences & presentations, Enterprise 2.0
Tags: government, web 2.0
June 15, 2009
How to get and use a successful intranet podcast
Mark Morrell has written a useful post on intranet podcasts. To quote: BT needed a cheap and easy way for people to explain by ’show and tell’ with other people how to do something. They say a picture paints a thousand words and demonstrating how to do something in ...
Categorised under: Intranets
Tags: communication, Intranets, podcast
June 12, 2009
Do you want to see other intranets?
The Intranet Leadership Forum offers a unique opportunity to see other intranets, and this is just one of the benefits of being a member. The Forum is the professional community for intranet managers and teams throughout Australia. Now in its 3rd year, the Forum runs regular facilitated workshops, with ...
Categorised under: Intranet Leadership Forum
June 12, 2009
Online CMS demos: do they work?
Part of my job is to keep up with the the web content management systems in the market: new ones that arrive in Australia and the constant upgrades of existing products. Normally I get vendors to drop by to give a face-to-face demo, allowing me to ask a whole pile ...
Categorised under: Content management
Tags: content management systems, demos, evaluation, scenarios
June 11, 2009
JetBlue’s test group helps enterprise wiki adoption
Stewart Mader writes about a case study of wiki use in JetBlue. To quote: The software selected provided a vehicle for JetBlue faculty to talk to one another, not just about process improvements in learning & development, but also to share photos from family vacations, weddings and birthdays. The thinking ...
Categorised under: Collaboration, Enterprise 2.0, Intranets, Knowledge management
Tags: Collaboration, Enterprise 2.0, wikis
June 10, 2009
Now easier to purchase book in NZ
A few weeks back we launched our latest book: What every intranet team should know. We've been overwhelmed by orders, particularly from Australia, but also from around the globe. For the first time, we've provided two options: ordering directly from us within Australia, and purchasing from Lulu if you're making ...
Categorised under: Intranets
June 10, 2009
Heading back to Denmark (September 2009)
It seems like I'm in Denmark every six months at the moment, sometimes more often! Not that I'm complaining, it's a lovely country with friendly people. My next round of travelling is now coming together: Multiple IntraTeam conferences (details to be announced)28-29 September 2009Copenhagen, Denmark Masterclass: Delivering innovative intranets30 ...
Categorised under: Uncategorized
June 10, 2009
What is an experience strategy?
Steve Baty answers the question: what is an experience strategy? To quote: We often discuss the need for us to be designing for an experience. And we talk about the importance of experience design - and design generally - playing a strategic role in business decisions. But we’re less forthcoming ...
Categorised under: Usability & user-centered design
Tags: usability, user-centred design
June 9, 2009
Intranet ownership “mental models”
Jane McConnell has written about intranet ownership models. To quote: In preparing for the survey this year, I asked the members of NetJMC&Co on Linkedin the question "Who owns the intranet in your organization (which function or department)?" The answers varied. They usually - but not always - included Communication ...
Categorised under: Intranets
Tags: governance, Intranets
June 9, 2009
Recordkeeping and Toastmasters
Last week I met up with a former CIO of a local council in Queensland. We've done work together on-and-off over a number of years, and he'd recently moved into a new job in Sydney. He shared a number of stories about the work they'd been doing up in Queensland, ...
Categorised under: Document & records management, Information management
Tags: recordkeeping, records management
June 8, 2009
What does your intranet brand say?
Paul Chin has written an article on intranet branding. To quote: But branding doesn’t only apply to those people, places, and things that project an image to the world at large. A brand identity is equally important for internal resources that only affect members of an organization. Although you’re marketing ...
Categorised under: Intranets
June 5, 2009
Intranet strategy & execution
Toby Ward outlines a sensible approach for developing an intranet strategy, and outlines the Prescient methodology. To quote: An intranet strategy has definition, is well documented and shared by all stakeholders, and has key performance indicators (KPIs) or metrics. The strategy provides direction for executable actions (in the context of ...
Categorised under: Intranets
June 5, 2009
J.Boye Philadelphia 09 – The best thing seen at the conference
Unfortunately work commitments in Australia kept me from attending the inaugural J. Boye conference in Philadelphia. From the looks of this video, it was a great event! Thanks to Line Berg Ostergaard for pulling this ...
Categorised under: Conferences & presentations
June 5, 2009
Sales intranet case study: IKEA
Toby Ward shares a case study of IKEA's sales intranet. To quote: IKEA U.S. has 37 stores, with over 12,000 co-workers; an employee audience that is both geographically dispersed, and has limited capacity to connect to the intranet. However, a challenging retail environment with a dispersed target audience and a ...
Categorised under: Intranets
Tags: ikea, intranet 2.0, sales
June 4, 2009
Use enterprise context to enhance, not control
Nathan Wallace writes about context and control, in relation to enterprise 2.0. To quote: Enterprises are rich in both context and control, while new social media sites start completely flat and without either. By embracing and extending our strengths, enterprises can take a shorter journey to successful and mature social ...
Categorised under: Enterprise 2.0
June 4, 2009
A case study of enterprise wiki usage
Matthew C. Clarke has published an extensive enterprise wiki case study, covering the work done at CorVu. To quote: CorVu produces software that assists other enterprises to implement their strategy and to track their performance against that strategy over time. CorVu has a variety of channels for making its internal ...
Categorised under: Collaboration, Enterprise 2.0
Tags: Collaboration, Enterprise 2.0, wikis
June 3, 2009
A curious case of enterprise 2.0
Yuri Alkin writes about the confusion surrounding enterprise 2.0. To quote: Although 2.0 memes are everywhere, hardly any of them have generated as much controversy as Enterprise 2.0 (a.k.a. E2.0). Introduced by Andrew McAfee in 2006 and later expanded by others, the term seemed to be a slam dunk for ...
Categorised under: Enterprise 2.0
Tags: Enterprise 2.0
June 3, 2009
Steps to a good intranet wiki/blog
Mark Morrell has written a post on 5 simple steps to a good intranet wiki/blog. To quote: While talking to people after presenting ‘Adding value to your intranet - Intranet governance at BT‘ at Intranätdagarna 2009 in Stockholm last week it made me realise some simple steps could help an ...
Categorised under: Collaboration, Enterprise 2.0, Intranets
Tags: blogs, Collaboration, Enterprise 2.0, Intranets, wikis
June 2, 2009
Intranets on mobile devices – where are we with this idea?
Alex Manchester has written about intranets on mobile devices. To quote: I'm still of the opinion that we'll see many more mobile-friendly intranets in the future. In fact, I also think we're not too far away from a situation where the majority of employees are given mobile devices as a ...
Categorised under: Intranets
Tags: Intranets, mobile devices
June 2, 2009
Paper prototyping
Shawn Medero has written an article on paper prototyping. To quote: As interfaces become ever more complex and development schedules seem to get shorter and shorter, you may find it useful to give up your user-interface modeling software for awhile in favor of something simpler. All you need is paper, ...
Categorised under: Usability & user-centered design
Tags: design, paper prototyping, prototyping, usability
June 1, 2009
First book reviews are in
I'm pleased to share the first reviews of What every intranet team should know. At a glance: "Every intranet manager (and quite a few consultants!) will benefit from this book. It is an exceptional contribution to the development of excellent intranets, and also an invaluable book to give to those ...
Categorised under: Book & product reviews, Intranets
Tags: Intranets
June 1, 2009
Real or imaginary: the effectiveness of using personas in product design
Frank Long has published a research paper on the effectiveness of personas. To quote: The use of personas as a method for communicating user requirements in collaborative design environments is well established. However, very little research has been conducted to quantify the benefits of using this technique. The aim of ...
Categorised under: Usability & user-centered design
Tags: personas, usability, user-centred design
June 1, 2009
Role title on profiles
Dorje McKinnon has posted about role titles in staff directories. To quote: Today one of the people I follow on Twitter asked the following question. @ChristySeason Asking all #intranet tweeps: Does your company publish employees' titles on your employee directory/look up/phone book? (It's a short post, but screenshots are always valuable.)
Categorised under: Intranets
Tags: Intranets, staff directories
