This blog has been uncharacteristically quiet over the last few months. In part, this was due to my writing energy being devoted to a book and plenty of articles. This has limited my ability to post "meaty" items, sharing thinking on key topics. I would also normally be reposting ...
Monthly Archives: May 2009
May 29, 2009
In times of crisis, is the intranet an afterthought?
Jane McConnell asks the question: in times of crisis, is the intranet an afterthought? To quote: "Placement/importance of the intranet and its teams within the organisation is by far our biggest pressure point at the moment - in economic crisis, restructures are causing the intranet to be an afterthought more ...
Categorised under: Intranets
Tags: Intranets
May 29, 2009
Enterprise 2.0, version 2.0
Andrew McAfee has written a post on enterprise 2.0, version 2.0. To quote: I’m not satisfied with my earlier definition of Enterprise 2.0, so let’s propose a refinement (I’m sorry if this feels a bit pedantic, but clear constructs are important to academics):
Categorised under: Enterprise 2.0
Tags: Enterprise 2.0
May 28, 2009
Target emotions in the business case
Many web and intranet teams will be expected to create business cases at some point in their work. These may be for major website redevelopments, selection of new technology platforms, or to gain further resources. Considerable amounts of work go into creating a business case, but success is far from certain. ...
Categorised under: Intranets, James' articles
May 28, 2009
Going beyond reducing intranet frustration
A lot of work is done to incrementally improve intranets, often focusing on resolving common areas of staff frustration with the sites. These projects may be large or small, but most concentrate on making the intranet work better, without adding new capabilities or content. This is not enough. If intranets are to ...
Categorised under: Intranets, James' articles
Tags: frustration, Intranets, strategy
May 28, 2009
Five intranet publishing models
Intranets can grow to be thousands, tens of thousands or millions of pages in size. With content as far as the eye can see, the challenge is to keep it up to date, accurate and useful. Sitting behind this huge volume of content are a wide range of approaches to creating ...
Categorised under: Intranets, James' articles
Tags: authoring, content, content quality, governance, Intranets, publishing
May 21, 2009
Designing site structures for intranets and websites
Maish Nichani has written an extensive article on designing site structures for intranets and websites. To quote: A good site structure makes users happy. They can easily find, understand and use the information on your site. For the business, this makes all the difference. In this article I’ll go through ...
Categorised under: Information architecture, Usability & user-centered design
May 18, 2009
New book: What every intranet team should know
This blog has been a bit quiet over the last few months due to some hard work on two seriously exciting projects. The first is a new book, released today. Over the last eight years, we've published 200+ articles covering every aspect ...
Categorised under: Book & product reviews, Intranets
Tags: book, content, design, Intranets, management, strategy
May 8, 2009
How to approach a KM strategy exercise
Patrick Lambe has posted a video on how to conduct a KM strategy exercise. To quote: So here’s an introduction to some of our most important lessons learned over the years in how to approach a KM strategy exercise with some chance of it moving off the page of the ...
Categorised under: Knowledge management
Tags: Knowledge management
May 8, 2009
Collaboration anti-culture: can It get any worse?
Michael Sampson has written about cultural barriers to collaboration, giving a real-life example. To quote: "Collaboration" will fail at your firm, because of lack of freedom. Eg, you two are hand-slapped for going to talk to other people at head office (talk!). Collaborative activity doesn't flourish in tightly controlled environments ...
Categorised under: Collaboration
Tags: Collaboration, culture
May 5, 2009
Expert session: succeeding at collaboration (Canberra, 28 July 2009)
We've just announced a new expert session on succeeding at collaboration, to be held in Canberra on 28 July 2009. SharePoint, wikis and blogs are bringing collaboration capabilities into many organisations, and are spreading ...
Categorised under: Conferences & presentations
Tags: Collaboration
May 4, 2009
Conducting a knowledge audit
Patrick Lambe has posted a series of video tutorials on how to conduct a knowledge audit. To quote: Here’s another in our series of video tutorials to different practical knowledge management techniques. It’s taken from a workshop we conducted last week on knowledge audits and knowledge mapping. For ease of ...
Categorised under: Knowledge management
Tags: Knowledge management
May 4, 2009
Being social at work: which communications model to adopt for the enterprise?
Matthew Hodgson has written a post on communications models for enterprise 2.0. To quote: Web 2.0 technology presents the modern organisation with a plethora of means for communicating new information to staff. While some of us are now running to install wikis and blogs as a vehicle to achieve enterprise ...
Categorised under: Collaboration, Enterprise 2.0
Tags: Enterprise 2.0, social networking
