Andrew McAfee has written a piece on success factors for enterprise 2.0. To quote: I spoke earlier this week at the FASTForward conference in Orlando, and used the opportunity to toss out some conjectures about the factors that differentiate successful Enterprise 2.0 deployments from unsuccessful ones. These conjectures were not ...
Monthly Archives: February 2008
February 29, 2008
What’s most important for success with enterprise 2.0?
Categorised under: Enterprise 2.0
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February 29, 2008
Personas and the role of design documentation
Andrew Hinton has written an article on personas and design documentation. To quote: In User Experience Design circles, personas have become part of our established orthodoxy. And, as with anything orthodox, some people disagree on what personas are and the value they bring to design, and some reject the doctrine ...
Categorised under: Usability & user-centered design
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February 28, 2008
Open challenge to CMS vendors
CMS products have come along way in the last five years in terms of functionality and usability. They now (mostly) deploy quickly, are reasonably easy to use, and are a lot cheaper. This is all good. As I've discussed many times, the usability of CMS products is crucial, and there ...
Categorised under: Content management
February 27, 2008
Collaboration is about people
| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A ...
Categorised under: Conferences & presentations, Knowledge management
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February 26, 2008
Can social bookmarking improve search?
Daniela Barbosa explores the question: can social bookmarking improve search? To quote: "Bookmarking Improve Web Search?" includes eleven experiments using del.icio.us designed to evaluate "different aspects of social bookmarking and their impact on web search". The main end results lead to the issue of needing critical mass which is still ...
Categorised under: Enterprise 2.0, Information architecture, Search tools
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February 26, 2008
Clarify. Simplify. Implement.
Nathan Wallace has written about his clarify - simplify - implement approach to information management. To quote: Relentlessly question, review and challenge the processes and solution being developed. Drive for consistency. Search for well-known models or applications you can copy. Don't be afraid to change basic assumptions, where simplicity can ...
Categorised under: Content management, Enterprise 2.0, Information management
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February 25, 2008
Designing your information architecture for content reuse: five best practices
Amber Swope has written an article on content reuse. To quote: The increasing popularity of Darwin Information Typing Architecture (DITA) means that more users within an organization are looking to repurpose and reuse content across the enterprise. To realize the promise of reuse with DITA, you must optimize the mechanisms ...
Categorised under: Content management
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February 25, 2008
Knowledge management lessons
Shawn Callahan has shared his knowledge management words of wisdom. To quote: View every knowledge management initiative as a change initiative, which means helping the leadership group to imagine what it will be like when it's done and after imagining it, they want it. It also means getting the employees ...
Categorised under: Knowledge management
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February 22, 2008
Wiki markup: the followup
It seems that despite my inflammatory post arguing that wiki markup must die, I haven't yet been tied to a stake and set fire to. In fact, I've received quite a few emails strongly agreeing with my position, and in lieu of working commenting, I'll share a few in ...
Categorised under: Content management
February 21, 2008
The RFP is dead! Long live the RFP!
Seth Gottlieb has written an entry on effective RFP processes. To quote: There has been an interesting thread on the CM Professionals mailing list discussing the efficacy of an RFP. Many participants cited frustration with an RFP process that wastes people's time with unnecessary formality and the pretension of an ...
Categorised under: Content management
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February 19, 2008
Wiki markup has no future
Ok, I'm going to confront the elephant in the room: wiki markup has no future. I know I'm going to burnt at the stake by all the wiki fanatics, but let me give a few reasons... Back to the future Back in the bad old days, you needed to know all those ...
Categorised under: Content management, Enterprise 2.0
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February 19, 2008
NSW Department of Primary Industries intranet demonstration (Sydney)
Kate Needham from the NSW Department of Primary Industries is very generously sharing details on their award-winning intranet. Forwarding the details: The NSW Department of Primary Industries intranet, InSite, was recently named one of the 10 best in the world for 2008 by Jakob Nielsen, an internationally renowned web usability expert ...
Categorised under: Uncategorized
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February 18, 2008
Narrative Techniques for Business (Melbourne, Canberra and beyond)
Anecdote are unquestionably the leading thinkers (and doers) in Australia on narrative techniques. Drawing on the best thinking from around the globe (and their own insights), they've done a lot of very interesting work. They are also great folk just to spend time with. So it's worth mentioning that they have ...
Categorised under: Conferences & presentations
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February 18, 2008
The trouble with web 2.0
Alexander Wilms has written an article on the trouble with web 2.0, from an enterprise context. To quote: We have seen that there are differences between the Web and corporate environments. While the Web is a deregulated environment, with millions of users contributing and easy access to data, corporations have ...
Categorised under: Collaboration, Enterprise 2.0
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February 14, 2008
Death to the RFP?
When I posted my recent article on Time needed to select a CMS to the CM Pros mailing list, it generated a lot of discussion. This included a number of people who questioned whether organisations should be going through a RFP/tender process at all. I thought I would ...
Categorised under: Content management
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February 14, 2008
In-house workshops
As you're probably aware, we've got a pile of upcoming workshops planned throughout Australia. We've put a lot of work into designing these, and they have been very well received by past participants. For some years now, we have also been providing in-house workshops for organisations. We've been fairly quiet ...
Categorised under: Conferences & presentations
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February 13, 2008
How many people does it take to screw in a content management system?
The CMS Myth have posted an item on the roles needed in a CMS project. To quote: I'm the first to agree with limiting the number of cooks in the kitchen, yet it's hard to ignore the fact that building websites today does require more specialized skills (and processes that ...
Categorised under: Content management
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February 12, 2008
Intranet migration: 5 questions before moving day
Paul Chin has written an article on intranet content migration. To quote: Intranet owners, like these migratory tenants and homeowners, must occasionally go through the very similar and unavoidable process of system migration. Intranet migrations are undertaken for a variety of reasons, the two most common being site consolidations and ...
Categorised under: Intranets
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February 12, 2008
Better living through taxonomies
Heather Hedden has written an article on taxonomies for websites and intranets. To quote: Large websites and intranets can benefit from improved methods of search and navigation. These include site maps, A-Z indexes, sophisticated search engines, and generally improved navigational design -- and playing a potential role in all of ...
Categorised under: Information architecture
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February 11, 2008
Component content management: what is it and why does It matter?
Paul Trotter has written an article on component content management. To quote: In this article, I will try to explain what content management is and how it can help your organization more efficiently write higher quality and more effective documentation, re-use and share content across documents, have strict control over ...
Categorised under: Content management
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February 11, 2008
Search patterns
Peter Morville has brought together a collection of search patterns. To quote: I'm working on a new book (and talk) about the future of search, and I've created a seed collection of patterns and examples to support my research.
Categorised under: Search tools
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February 9, 2008
Gaining intranet stardom
Being an intranet star isn't easy, as any intranet manager overwhelmed with the underwhelming response from authors and managers will agree to. Nevertheless with some fearless counsel and a good measure of bravery on the part of intranet managers it can be done. There is precious little guidance on the ...
Categorised under: Intranets
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February 9, 2008
Time needed to select a CMS
It will always take longer than hoped to select a new content management system. While an 'accelerated' approach can be taken, the reality is that somewhere between 6 and 12 months will probably be needed, from beginning to end. To help clarify this statement, this briefing provides a breakdown of the ...
Categorised under: Content management, James' articles
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February 9, 2008
Exploring the Intranet Hive (part 1)
Those managing an intranet will find they are in a unique role in their organisation, as there are few if any others who touch the corners of an organisation the way those on the intranet team do. From the CEO to the staff member at the front line, everyone has ...
Categorised under: Intranets
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February 8, 2008
How to successfully moderate a conference panel, a comprehensive guide
Jeremiah Owyang has written an article on successfully moderating a conference panel. To quote: Sadly, the value of most panels are really poor, and this is mostly due to the lack of moderation. Just yesterday, I heard that one nervous moderator asked the panelists to introduce themselves, then went directly ...
Categorised under: Conferences & presentations
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February 8, 2008
Content managers: extract the full benefits of structured authoring
Eric Kuhnen has written an article on structured authoring, focusing on DITA in particular. To quote: DITA's design for content reusability is akin to an interchangeable part in manufacturing. In industrial manufacturing, a part is considered interchangeable if each and every copy is identical to the original. In content manufacturing, ...
Categorised under: Content management
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February 7, 2008
What’s my scene — user roles and needs in social computing
Matthew Hodgson has written an article on user roles in social computing. To quote: Do you allow people to comment, review, rate and ask questions on your website's articles? If you do, you'll be enjoying the fact that your own users are helping others know what information is valuable on ...
Categorised under: Collaboration, Information architecture, Usability & user-centered design
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February 7, 2008
The top ten mistakes of web CMS projects – and how to avoid them
Michael Silverman has written an article on the top ten mistakes of web CMS projects. To quote: Maybe you are beginning to think about developing a content management systems for your organization's website. Or maybe you are just about to start a CMS project. In either case, you are probably ...
Categorised under: Content management
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February 6, 2008
IA is not just about navigation
Patrick Kennedy has written an entry highlighting that IA is not just about navigation. To quote: I am always quite surprised, after one of my workshops, when someone remarks "I didn't know there was so much to it! I thought IA was just about coming up with the nav". Whilst I've ...
Categorised under: Information architecture
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February 6, 2008
Creative thinking rules
Scott Berkun has posted an article on creative thinking rules, as written by Sister Corita Kent. To quote: 1. Find a place you trust and then try trusting it for a while. 2. General duties of a student: pull everything out of your teacher, pull everything out of your fellow students.
Categorised under: Knowledge management
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February 5, 2008
Six month workshop calendar
We've now published our full set of workshops for the coming six months. Note that most of these will only be run twice in 2008, so you'll want to book early! Dates Location Event name 2 April 2008 Sydney Innovative Information Management Planning Cairo Walker ...
Categorised under: Conferences & presentations
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February 5, 2008
Search behavior patterns
John Ferrara has written an article on search behaviour patterns. To quote: Search behavior varies with domain expertise and technical knowledge, cognitive style, goal, and mode of seeking. All of these factors will interact in complex ways to influence a user’s actions. Even then, behaviors will vary depending upon whether ...
Categorised under: Information architecture, Search tools, Usability & user-centered design
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February 4, 2008
Complete Intranet Management (Melbourne, May 9)
We've just launched a brand-new workshop that introduces a unique model for intranet management: the Intranet Hive. The Intranet Hive was first created for an intranet team within a large Australian financial services organisation. Led by an experienced intranet manager, the team was effective and ...
Categorised under: Conferences & presentations, Intranets
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February 4, 2008
Innovative Information Management Planning (Sydney, April 2)
Cairo's Innovative Information Management Planning workshop is a truly unique event, giving a fresh approach to planning information projects. We've just lined up a date in Sydney on 2 April, and this is not far off (the early-bird date closes on 2 March). At a glance: To be successful, information ...
Categorised under: Conferences & presentations, Information management
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February 4, 2008
2008: the year web 2.0 hits the enterprise, says Forrester
ReadWriteWeb has posted an entry on enterprise 2.0 predictions by Forrester. To quote: According to Forrester Research, there will be "strong demand" for web 2.0 tools in the enterprise in 2008. Even though 42% of enterprises say adding web 2.0 tools is not on their agenda, according to a Q3 ...
Categorised under: Enterprise 2.0
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February 3, 2008
Brisbane intranet managers get together 20 February 08
Our Brisbane office, run by Rebecca Rodgers, is holding its second informal get-together for Brisbane intranet managers. Details as follows: Date: Wednesday, 20 February 2008 Time: 10am - 12noon Place: Suncorp Centre, Level 17, 36 Wickham Tce, Brisbane Topic: Intranet Innovation Awards Cost: Free The Intranet Innovation Awards are global awards that celebrate new ideas and ...
Categorised under: Conferences & presentations, Intranets
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February 1, 2008
Consistency at heart of award-winning Australian intranet
Melcrum have written an article on the award-winning Department of Primary Industries intranet. To quote: Despite a difficult beginning – the challenge of a 4-department merger in 2004 dictated the need for a centralized channel to keep information flowing – InSite's strength is in its usability. “Some standout features include the ...
Categorised under: Intranets
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February 1, 2008
Pain in the SaaS? When your traditional software vendor hosts your application
Tony Byrne has written an article on software-as-a-service models for CMS products. To quote: As a buyer you should understand that contracting with a supplier simply to host and customize traditional software is not the same thing as working with a well thought-through, "native" Software-as-a-Service (SaaS) solution that was built ...
Categorised under: Content management
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