Scott Berkun has written about the 8 challenges innovations face. To quote: In chapter 3 of The Myths of Innovation, I explore why innovation methedologies are prone to fail. It’s not their fault - there are many factors involved that are out of the control of any individual. You can ...
Monthly Archives: November 2007
November 30, 2007
The 8 challenges innovations face
Categorised under: Knowledge management
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November 30, 2007
Measuring innovation: the idea approval index
Scott Berkun has posted on an idea approval index for measuring innovation. To quote: I hate most systems of innovation I see or read about, as they fail to directly attack most of core challenges innovators face. But one idea I’m found of is the idea approval index. Here’s how ...
Categorised under: Knowledge management
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November 29, 2007
CMS business case
Seth Gottlieb has written a post on creating a CMS business case. To quote: In my opinion, the business case discussion should be around the content itself - not the technology used to manage it. This is a difficult conversation to have for a number of reasons. First of all, ...
Categorised under: Content management, Metrics & ROI
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November 29, 2007
It’s nice to have friends
It's nice to have friends. Over the years, we've met a lot of people at conferences and events, and have steady readers of the articles we publish. We've also worked with a lot of organisations, or have had conversations via emails. The connections we build at conferences, however, can be lost ...
Categorised under: Collaboration, Conferences & presentations, Information architecture, Information management, Intranets, Usability & user-centered design
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November 28, 2007
AwayToday - useful and well loved
Dorje McKinnon has written an entry on his award-winning AwayToday intranet functionality. To quote: The problem : Staff absence from the workplace due to sickness, off site business commitments or travel for work caused a communications breakdown. This had a negative impact on our business. The solution : "Share the love" ...
Categorised under: Intranets
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November 27, 2007
Intranet eating out
Dorje McKinnon has written an article on consuming XML services on an intranet. To quote: Business Problem Staff need to know the time in other offices around the world. The intranet tool I'd built in house worked well but every time somewhere changed their daylight saving time one or more office time's ...
Categorised under: Intranets
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November 27, 2007
Intranet information architecture (IA)
Jakob Nielsen has written an article on intranet IA. To quote: Information architecture (IA) poses a tremendous challenge in designing any navigational system. Historically, intranets have had little in terms of systematic IA efforts; designers typically "structured" intranets according to the organic growth of pages and features provided by different ...
Categorised under: Information architecture, Intranets
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November 26, 2007
The four disciplines of content management
Gadgetopia have published their definition of the four disciplines of content management. To quote: A lot of stuff gets lumped under the heading “content management.” In my experience, however, all the technical activities under the banner of content management can general be broken out into four disciplines.
Categorised under: Content management
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November 23, 2007
Making intranets work (for communicators)
| View These are the slides from the 1.5 hour workshop I gave at the IABC "Communicators' Day ...
Categorised under: Conferences & presentations, Intranets
November 19, 2007
Photo: Brooklyn Bridge
Stitching: Brooklyn Bridge This is probably the best of my recent NY photos. You'll want to click through to Flickr, choose "All sizes", and see it nice and large to get the full effect...
Categorised under: Photos
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November 19, 2007
So what makes up a good search on an intranet?
Helen Day lists some questions to ask when assessing how good search is on your intranet. To quote: Is a people search available from every page? Is content search available on every page? Does people and content search each have its own search box? Is it in the same place on every page? Is ...
Categorised under: Intranets, Search tools, Usability & user-centered design
November 18, 2007
Designing for nonprofits
Olga Sanchez-Howard has written an article on designing for nonprofits. To quote: The most important difference between nonprofits and commercial or government entities is how they do business. This trickles down to every aspect of working with nonprofits and will ultimately affect anyone’s decisions to work or not work with ...
Categorised under: Usability & user-centered design
November 16, 2007
Crappy personas vs. robust personas
Jared Spool responds to recent criticisms of personas. To quote: Some products, like the tools built by 37Signals, don't need personas. Not because the folks at 37Signals have any special powers, but because they themselves are the personas they want to build for. They build tools they like to use ...
Categorised under: Usability & user-centered design
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November 16, 2007
Building a data-backed persona
Andrea Wiggins has written an article on building a data-backed persona. To quote: Incorporating the voice of the user into user experience design by using personas in the design process is no longer the latest and greatest new practice. Everyone is doing it these days, and with good reason. Using ...
Categorised under: Usability & user-centered design
November 12, 2007
Design of a healthcare form
Jessica Enders has written an article on usability problems with healthcare questionnares. To quote: Reviewing the 60 randomly selected forms this way, we were surprised to discover that every single form contained at least one error. Half of the patients made between 1 and 5 errors on their form, with the other ...
Categorised under: Usability & user-centered design
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November 12, 2007
What do innovative intranets look like?
| View My presentation at the cmf2007 conference explored how to deliver an innovative intranet, sharing ...
Categorised under: Intranets
November 11, 2007
Planning & sustaining wiki-based collaboration projects
Maish Nichani has written an article on planning wiki-based collaboration. To quote: Many organizations are experimenting with wiki-based collaboration projects. But only a small percentage of these projects make it past the initial excitement or pilot phase. One of the reasons for the drop-off is that there's not enough thought ...
Categorised under: Content management, Intranets, Knowledge management
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November 8, 2007
Sunset behind West Pier (VII)
Sunset behind West Pier (VII) Last week I was in London, mostly working. I did get a chance to to have a day trip to Brighton, and there was superb weather (sunny and warm!). Spent time walking the waterfront, and enjoyed this sunset behind ...
Categorised under: Photos
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November 7, 2007
European awards ceremony
I held an awards ceremony this morning for the European winners of the Intranet Innovation Awards, at the start of the cmf2007 conference in Denmark. This is a photo of the winners proudly showing off their etched glass awards, ...
Categorised under: Intranets
November 5, 2007
Start by ‘gardening’ collaboration
Collaboration tools have been used in organisations for a long time now, and the new generation of tools is spreading at an incredible rate. Tools are being deployed in parallel across many different business units, irrespective of any organisation-wide strategy or support. A planned approach must therefore be taken to ...
Categorised under: Collaboration, James' articles
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November 5, 2007
Successful collaboration requires support
Successful organisation-wide collaboration does not happen by chance. While the uptake of collaboration tools can be very rapid, some areas will use the tools well, while others will struggle (or fail). Rolling out collaboration tools is not without its risks. As outlined in the earlier briefing Collaboration tools are anti ...
Categorised under: Collaboration, James' articles
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November 5, 2007
Establish a portfolio of collaboration tools
There is no one-size-fits-all solution for collaboration needs within an organisation. Individual teams and business areas will have very different behaviours and requirements, and this must be reflected in the collaboration tools that are put in place. To fully meet an organisation's collaboration needs, a 'portfolio' approach should be taken. This ...
Categorised under: Collaboration, James' articles
November 2, 2007
Connectors for dashboards and portals
Joe Lamantia continues his series on connectors for dashboards and portals. To quote: The building block system includes several types of Connectors that make it possible for designers and architects to link the different areas of a Dashboard together via a consistent, easily understandable navigation model. The system also ensures ...
Categorised under: Content management
