The starting point for great intranet search is a well-designed search box.

Search is a tremendously important topic within organisations. The phrase “information overload” has long since passed into cliche, and yet we’ve done little of practical value to help staff and …

This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It explores the question: what should …

As an intranet becomes more popular and contributions to the site increase, the number of pages, documents and articles and, subsequently, the number of results on search queries, grows exponentially. …

Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise search indexes ‘everything’, and findability …

The strength of enterprise search is also its challenge: how to pick which of the many features to use?

Every once in a while, intranet teams have to justify the amount of time they spend structuring their sites and improving navigation. Stakeholders, often very senior ones, ask: ‘Why don’t …

Can we replace our intranet homepages with a Google-inspired search page?

To make intranet search successful, the right technology must be put in place, and the necessary work undertaken to design and configure its operation. Once these practical steps have been …

In most cases, the intranet team should own search, and the responsibility should not be left within IT.