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	<title>Step Two Designs &#187; search tools</title>
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	<description>Beyond The Idea</description>
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		<title>Targeting enterprise search to key tasks</title>
		<link>http://www.steptwo.com.au/papers/cmb_targetsearch/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_targetsearch/index.html#comments</comments>
		<pubDate>Wed, 10 Nov 2010 00:35:53 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[information management]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[enterprise search]]></category>
		<category><![CDATA[personas]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[usage]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3888</guid>
		<description><![CDATA[The strength of enterprise search is also its challenge: how to pick which of the many features to use?]]></description>
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		<title>Do intranets only need search?</title>
		<link>http://www.steptwo.com.au/papers/cmb_justsearch/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_justsearch/index.html#comments</comments>
		<pubDate>Thu, 29 Apr 2010 04:51:11 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[homepages]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3535</guid>
		<description><![CDATA[Can we replace our intranet homepages with a Google-inspired search page?]]></description>
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		<slash:comments>12</slash:comments>
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		<title>Who owns intranet search?</title>
		<link>http://www.steptwo.com.au/papers/cmb_searchownership/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_searchownership/index.html#comments</comments>
		<pubDate>Wed, 17 Dec 2008 22:55:53 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[best bets]]></category>
		<category><![CDATA[ownership]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=1701</guid>
		<description><![CDATA[In most cases, the intranet team should own search, and the responsibility should not be left within IT.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Simplify the search user experience</title>
		<link>http://www.steptwo.com.au/papers/cmb_simplifysearch/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_simplifysearch/index.html#comments</comments>
		<pubDate>Thu, 11 Sep 2008 07:19:26 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[information scent]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=1352</guid>
		<description><![CDATA[Search doesn't work out of the box, and up to 80% of the default functionality must be stripped out for general search users.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Searching more is not always better</title>
		<link>http://www.steptwo.com.au/papers/information-management/cmb_searchmore/index.html</link>
		<comments>http://www.steptwo.com.au/papers/information-management/cmb_searchmore/index.html#comments</comments>
		<pubDate>Sun, 11 May 2008 01:07:09 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[information management]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[enterprise search]]></category>
		<category><![CDATA[federated search]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=302</guid>
		<description><![CDATA[Driving enterprise search to cover ever more content does not necessarily deliver better results.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Search doesn&#8217;t work out-of-the-box</title>
		<link>http://www.steptwo.com.au/papers/cmb_searchdesign/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_searchdesign/index.html#comments</comments>
		<pubDate>Fri, 09 Feb 2007 01:03:28 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=299</guid>
		<description><![CDATA[Out-of-the-box, search doesn't work, and there is a small (but vital) piece of work needed to design and tune the search solution.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Nine ways to fix intranet search</title>
		<link>http://www.steptwo.com.au/papers/kmc_fixingsearch/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_fixingsearch/index.html#comments</comments>
		<pubDate>Thu, 04 May 2006 01:09:19 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[best bets]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[synonyms]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=419</guid>
		<description><![CDATA[This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Obtain search in your CMS?</title>
		<link>http://www.steptwo.com.au/papers/cmb_searchcms/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_searchcms/index.html#comments</comments>
		<pubDate>Tue, 04 Apr 2006 06:18:05 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[content management]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[content management systems]]></category>
		<category><![CDATA[evaluation]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[selection]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=198</guid>
		<description><![CDATA[How good are the search capabilities built into CMS products, and when should you make use of them?]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Search should work like magic</title>
		<link>http://www.steptwo.com.au/papers/cmb_searchmagic/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_searchmagic/index.html#comments</comments>
		<pubDate>Wed, 01 Feb 2006 00:28:21 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[best bets]]></category>
		<category><![CDATA[magic]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=281</guid>
		<description><![CDATA[At the most fundamental level, search should work like magic: it should always give staff the information they need, even if they only enter a word (or two).]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Good search is knowledge management</title>
		<link>http://www.steptwo.com.au/papers/cmb_searchkm/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_searchkm/index.html#comments</comments>
		<pubDate>Thu, 01 Dec 2005 06:28:26 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[search tools]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=205</guid>
		<description><![CDATA[Beyond just helping staff to 'find stuff', search can play a valuable role in meeting broader knowledge management goals.]]></description>
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		<slash:comments>2</slash:comments>
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