Using Excel in more powerful ways can bring further insights beyond a typical content audit
Author Archive: Stephen Byrne
Stephen Byrne is a specialist in knowledge management, combining this with years of experience as an organisational psychologist. As a senior member of the consulting team, Stephen works with organisations to deliver successful intranets and to resolve information management challenges.
An intranet vision is the starting point, but a strategy is still needed showing how to get there.
What does organisational culture mean, and how can intranets help?
While intranet governance is a big topic to make sense of, a great start is to get three key documents in place.
Taking an objective and structured approach to hiring new staff ensures the best possible team.
Engineers working in operational environments have specific needs and issues that can be met with an intranet.
Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.
Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.
Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.
Effective coaching techniques are critical for achieving a well performing intranet team.
The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.
Rather than thinking of the intranet as a once-off ‘product’, consider it an ongoing ‘service’ to the business.
Call centre staff have important information needs that greatly influence the quality of customer service provided.
Intranets can do much to support employee engagement initiatives and objectives.
Many key frontline and operational staff have limited access to desktop-based intranets. How best to reach them?
HR is a key stakeholder of corporate intranets, and can use the site to deliver both information and services.