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	<title>Step Two Designs &#187; Donna Spencer</title>
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	<description>Beyond The Idea</description>
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		<title>Why are intranets structured like the organisational chart?</title>
		<link>http://www.steptwo.com.au/papers/cmb_orgchart/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_orgchart/index.html#comments</comments>
		<pubDate>Sun, 03 Apr 2005 22:19:26 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[org chart]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=234</guid>
		<description><![CDATA[Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>10 ways to continuously improve your intranet</title>
		<link>http://www.steptwo.com.au/papers/kmc_continuousimprovement/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_continuousimprovement/index.html#comments</comments>
		<pubDate>Thu, 02 Dec 2004 05:06:41 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[evolution]]></category>
		<category><![CDATA[redesign]]></category>
		<category><![CDATA[roadmap]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=665</guid>
		<description><![CDATA[Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>What is usability?</title>
		<link>http://www.steptwo.com.au/papers/kmc_whatisusability/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_whatisusability/index.html#comments</comments>
		<pubDate>Sun, 31 Oct 2004 22:08:14 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[definitions]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=775</guid>
		<description><![CDATA[This article provides an overview of what usability is (and what it is not), as well as giving ideas on how to include more usability activities in projects.]]></description>
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		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Is your intranet &#8220;Under Construction&#8221;?</title>
		<link>http://www.steptwo.com.au/papers/cmb_underconstruction/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_underconstruction/index.html#comments</comments>
		<pubDate>Tue, 05 Oct 2004 05:27:27 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[under construction]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=382</guid>
		<description><![CDATA[Explores the advantages and disadvantages of using 'under construction' on an intranet.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Using a &#8220;strawman&#8221; for page layout design</title>
		<link>http://www.steptwo.com.au/papers/cmb_strawman/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_strawman/index.html#comments</comments>
		<pubDate>Tue, 05 Oct 2004 04:26:16 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[strawman]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=354</guid>
		<description><![CDATA[Using a 'strawman' design in the early stages of a project can help to overcome many of the difficulties in the design process.]]></description>
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		<title>Does your intranet support core business?</title>
		<link>http://www.steptwo.com.au/papers/cmb_corebusiness/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_corebusiness/index.html#comments</comments>
		<pubDate>Fri, 02 Jul 2004 08:37:39 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[goals]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=72</guid>
		<description><![CDATA[Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The importance of training staff in the use of the intranet</title>
		<link>http://www.steptwo.com.au/papers/cmb_training/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_training/index.html#comments</comments>
		<pubDate>Fri, 02 Jul 2004 05:11:53 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[induction]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=376</guid>
		<description><![CDATA[An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>User-centred redesign of the FaCS intranet</title>
		<link>http://www.steptwo.com.au/papers/kmc_facscasestudy/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_facscasestudy/index.html#comments</comments>
		<pubDate>Fri, 04 Jun 2004 05:14:01 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[case studies]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[card sorting]]></category>
		<category><![CDATA[card-based classification evaluation]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[focus groups]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[interviews]]></category>
		<category><![CDATA[needs analysis]]></category>
		<category><![CDATA[redesign]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[wireframes]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=668</guid>
		<description><![CDATA[FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Card sorting: a definitive guide</title>
		<link>http://www.steptwo.com.au/papers/ext_cardsorting/index.html</link>
		<comments>http://www.steptwo.com.au/papers/ext_cardsorting/index.html#comments</comments>
		<pubDate>Wed, 07 Apr 2004 06:39:17 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[card sorting]]></category>
		<category><![CDATA[information architecture]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=456</guid>
		<description><![CDATA[Card sorting is a simple user-centered technique for obtaining insight into the structure of a site.]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Five ways to identify intranet usability issues</title>
		<link>http://www.steptwo.com.au/papers/kmc_usabilityintranet/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_usabilityintranet/index.html#comments</comments>
		<pubDate>Wed, 14 Jan 2004 05:50:15 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[usability testing]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=587</guid>
		<description><![CDATA[This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.]]></description>
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		<slash:comments>1</slash:comments>
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