When should online card sorting be used, and how to make the most of it as a research technique?
Author Archive: Alex Manchester
Alex Manchester is a senior member of the consulting team. He has a specific focus on intranets, internal communications and social media. He has worked with a range of public and private organisations in these areas.
MAY 2011
Case study: Providing comprehensive support for a public sector intranet
Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.
CMb 2010-22
Three examples of presenting customer insights on the intranet
Intranets can be used to surface and deliver valuable customer information that helps organisations succeed.
NOVEMBER 2010
Intranet Innovations 2010: key themes from this year’s awards
The 2010 Intranet Innovation Awards have shown that content is no longer king on intranets, and that social media has becomes standard.
August 2010
Putting people at the centre: social staff directories
Staff directories should provide the foundation for social features on the intranet.
JUNE 2010
Enhancing the intranet with game theory
Game theory provides a new way of looking at employee engagement and action on intranets.
CMB 2010–08
Finding compelling examples to build the intranet business case
Intranet business cases are more powerful when they draw on real-life examples of issues and needs.
CMb 2010-05
Three types of intranet communication
Intranets are an important internal communications channel, and it’s important to get the right mix of news.
CMB 2010-02
Three views on intranet names
Three intranet teams describe how they chose the name for their intranets, and the impact it has had.
CMb 2009-22
An elevator pitch for you and your intranet
It’s important to have an ‘elevator pitch’ to hand at all times for both the intranet and intranet team.
NOVEMBER 2009
Intranet Innovations 2009: insights into this year’s winners
Learn more about the intranet innovations that will help every intranet team to deliver a better site in 2010.
August 2009
Using audio and video on the intranet
Intranet-based rich media, including audio and video, provides new ways of connecting with staff.
CMb 2009–12
Cutting through the hype of social media
There are many practical ways of applying the principles and tools of social media within organisations.
CMb 2009–10
What intranet content should be in PDF format?
The different uses for PDFs and web-based content on intranets is a common source of confusion.
APRIL 2009
Moderating internal discussion forums, blogs and other social media
There are three options for moderating online discussions: self-regulation, light moderation and full moderation.
MARCH 2009
Integrating social tools with the EUMETSAT intranet
A wiki for new starters and a discussion forum enhance collaboration at EUMETSAT.
DECEMBER 2008
Publicising the launch of ‘Boris’ at City of Casey
‘Boris’ is the intranet at City of Casey, a local government organisation in Victoria, Australia.