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	<title>Step Two Designs &#187; James Robertson</title>
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	<description>Beyond The Idea</description>
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		<title>Eight intranet design mistakes</title>
		<link>http://www.steptwo.com.au/papers/kmc_designmistakes/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_designmistakes/index.html#comments</comments>
		<pubDate>Tue, 16 Feb 2010 22:56:04 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[mistakes]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3401</guid>
		<description><![CDATA[Intranet projects are challenging, and it's easy for teams to fall into common traps that can undo the good work being done.]]></description>
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		<title>The three clicks myth</title>
		<link>http://www.steptwo.com.au/papers/cmb_threeclicks/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_threeclicks/index.html#comments</comments>
		<pubDate>Thu, 17 Dec 2009 03:31:29 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[websites]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[information scent]]></category>
		<category><![CDATA[myths]]></category>
		<category><![CDATA[three clicks]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3340</guid>
		<description><![CDATA[The 'three clicks rule' is perhaps the most widely known web design principle, but it's a myth.]]></description>
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		<slash:comments>6</slash:comments>
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		<title>The softer side of intranets</title>
		<link>http://www.steptwo.com.au/papers/cb_softer/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cb_softer/index.html#comments</comments>
		<pubDate>Tue, 24 Nov 2009 00:35:00 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[culture]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3327</guid>
		<description><![CDATA[The intranet should provide a human face to staff, and can do much to build and transform the corporate culture.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>About the intranet, on the intranet</title>
		<link>http://www.steptwo.com.au/papers/cmb_aboutintranet/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_aboutintranet/index.html#comments</comments>
		<pubDate>Thu, 29 Oct 2009 05:19:53 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[authoring]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[publishing]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3114</guid>
		<description><![CDATA[The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Seven roles of the intranet homepage</title>
		<link>http://www.steptwo.com.au/papers/kmc_homepage/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_homepage/index.html#comments</comments>
		<pubDate>Wed, 28 Oct 2009 23:13:13 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[usability & information architecture]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[home page]]></category>
		<category><![CDATA[homepage]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3098</guid>
		<description><![CDATA[There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.]]></description>
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		<slash:comments>6</slash:comments>
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		<title>Using the intranet to access collaboration tools</title>
		<link>http://www.steptwo.com.au/papers/cmb_collabaccess/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_collabaccess/index.html#comments</comments>
		<pubDate>Wed, 16 Sep 2009 23:43:44 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[enterprise 2.0]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[home page]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=3044</guid>
		<description><![CDATA[The home page of the intranet should provide a one-click gateway to collaboration tools.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Collaboration: questions to ask</title>
		<link>http://www.steptwo.com.au/papers/cmb_collabquestions/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_collabquestions/index.html#comments</comments>
		<pubDate>Sat, 29 Aug 2009 22:15:26 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[enterprise 2.0]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[needs analysis]]></category>
		<category><![CDATA[user research]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2946</guid>
		<description><![CDATA[A central team needs to ask many questions to understand business unit and team collaboration needs.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Mitigating enterprise collaboration risks</title>
		<link>http://www.steptwo.com.au/papers/cmb_collabrisks/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_collabrisks/index.html#comments</comments>
		<pubDate>Sat, 29 Aug 2009 22:00:58 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[enterprise 2.0]]></category>
		<category><![CDATA[risks]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2941</guid>
		<description><![CDATA[There are many perceived and actual risks relating to enterprise collaboration, and there are many ways of mitigating them.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Planning to demonstrate success</title>
		<link>http://www.steptwo.com.au/papers/kmc_planningsuccess/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_planningsuccess/index.html#comments</comments>
		<pubDate>Tue, 21 Jul 2009 23:57:05 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[business cases]]></category>
		<category><![CDATA[measures]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[strategy]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2744</guid>
		<description><![CDATA[By planning projects carefully from the outset, intranet teams can build a strong business case.]]></description>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Who is choosing the new CMS?</title>
		<link>http://www.steptwo.com.au/papers/cmb_whoselects/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_whoselects/index.html#comments</comments>
		<pubDate>Tue, 30 Jun 2009 04:53:26 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
				<category><![CDATA[articles]]></category>
		<category><![CDATA[content management]]></category>
		<category><![CDATA[content management systems]]></category>
		<category><![CDATA[evaluation]]></category>
		<category><![CDATA[governance]]></category>
		<category><![CDATA[selection]]></category>
		<category><![CDATA[sponsor]]></category>
		<category><![CDATA[stakeholders]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2643</guid>
		<description><![CDATA[There are three groups involved in the selection of a new CMS: steering committee or senior sponsor, the stakeholder group, and the evaluation team.]]></description>
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		<slash:comments>0</slash:comments>
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