I’ve just settled back in from my most recent conference tour, and I’ve spent a lot of time talking with intranet teams from a wide…

The usability of a content management system is paramount. If authors and site owners can’t work out how to use the CMS, you’ve got nothing….

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out…

Out of the box, most search engines are poorly designed for the needs of general intranet searchers. Cluttered with complex features, these search tools can…

Search doesn’t work out of the box, and up to 80% of the default functionality must be stripped out for general search users.

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that…

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

It is not enough to focus an intranet redesign on just the home page, global navigation and page layout.

This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.