Jargon is generally language that applies to a particular trade, profession or group of people. Within organisations jargon can be like secret shorthand, with many…

Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise…

Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

It is often the small things that are the most contentious in a community. As a vigorous debate on the LinkedIn ‘Intranet Professionals’ group showed,…

There are many possible intranet policies that could be established regarding new windows and tabs.

Some while back I posted an article which asked the question: how long should the intranet homepage be? I then discused what attractive intranets look…

The winds of change are blowing for intranets. Every intranet survey run in the wider community has shown that 50% of intranet teams are planning…

Intranets can’t afford to be useful but ugly, and inspiration should be drawn from modern web design standards.

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our…