Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs…

Engineers working in operational environments have specific needs and issues that can be met with an intranet.

Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration….

Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.

When should online card sorting be used, and how to make the most of it as a research technique?

While broadly like any other intranet project, SharePoint intranets bring unique opportunities and challenges.

Staff and business areas often identify a need for collaboration tools, without knowing what the best solution would be. They may have some familiarity with…

A central team needs to ask many questions to understand business unit and team collaboration needs.

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always…