Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration….

Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.

When should online card sorting be used, and how to make the most of it as a research technique?

Staff and business areas often identify a need for collaboration tools, without knowing what the best solution would be. They may have some familiarity with…

A central team needs to ask many questions to understand business unit and team collaboration needs.

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always…

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.