Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and…

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.

Intranet solutions need a clear business focus and an understanding of organisational factors.

All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups…

This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were…

Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs…

“If we gave you a team site, would it be useful to you?” We’ve said before that the breadth of SharePoint is both its strength…

Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie…

Engineers working in operational environments have specific needs and issues that can be met with an intranet.

Call centre staff have important information needs that greatly influence the quality of customer service provided.