Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.

All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.

In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these…